Eddy’s Chevrolet Cadillac

My advisor Linda Rippey could NOT communicate. My service appointment for an oil change and diagnostics was on July 13. I was told BY TEXT thar services would be finished in the morning. July 14, My service appointment for an oil change and diagnostics was on July 13. I was told BY TEXT thar services would be finished in the morning. July 14, I received another text saying they would update me the next morning. I called 3 times July 15 before getting ahold of Linda telling me they'd get an estimate together and that she'd call to confirm I'd received the information. July 16 I get an estimate, NO CALL. I approved and signed for a couple services to be completed. No confirmation by Linda or the company was made. July 20 I called 3 more times to reach Linda again to then be told that services wouldn't begin until July 22 and should be completed July 23 and my car ready for pick up. July 23, Linda calls me to say they never ordered the parts, the estimate I was given was incorrect and the price for the parts was not included. She then tried to get me to agree to a $1300 additional purchase to cover the price of the parts over the phone. I asked for a new estimate and that I would call back later. She did not send me a new estimate and decided to go to lunch, I know as I called 2 times trying to reach her to speak with her. The 3rd time I called, she had already left the office for the day. FINALLY I was transferred to Chris Scanland who then immediately got me a new estimate and calmly took care of the situation knowing how bad this situation had come down to. He had told me no work had been done to my car as of yet. I decided against all the services of your company and went to retrieve my car only to be told it wasn't even running. He then told me that they in fact did an oil change that day. Assuming your mechanics knew I was furious and about to retrieve my vehicle, they of course went out of their way to make sure I at least paid for something. Linda Rippey is absolutely the worst advisor/client representative I have ever worked with. Absolutely no communication. Not once did she even offer a loaner vehicle for my troubles of a 10 day period. I will never again use a company that's not accredited by the Better Business Bureau that also has regular complaints and a high turnover rate. I will make sure others know of the "services" your company offers. My 1 star rating of my time spent dealing with your company is for Chris who was so polite and helpful, no one else. More

Never buy a truck from them they do not back anything they say. Forgot to pick up up my truck after 2 blown 6.2 L lifter blown engines from dealer I had it towed to with lifetime powertrain warranty . Be they say. Forgot to pick up up my truck after 2 blown 6.2 L lifter blown engines from dealer I had it towed to with lifetime powertrain warranty . Because dealership did diagnostic test on it and they refused to pay for test and sold truck I deposit on never told me until day I went to pick up new truck they forgot again . So I had to pay 1300 for new engine that was covered under lifetime warranty . Went to management they said they they screwed up and would help me out never did. Called GM and he finally refused to talk the me after he said they were at fault . Ended up trading off truck to different dealership and bought new truck from different dealership and lost 1200 dollars because of eddys failure to do what they promised . So never ever buy a truck from them . They will not stand behind the vehicles they sale. More

They lie to you, rip you off, they are good at pressuring you in to buying one of their over priced Suburbans and under cutting your trade in. They say they reward referrals but my son-in-law has 4 referrals you in to buying one of their over priced Suburbans and under cutting your trade in. They say they reward referrals but my son-in-law has 4 referrals and hasn't even received a penny, LIE LIE LIE. My referral is DO NOT BUY FROM EDDY'S CHEVROLET. More

I’m from Georgia. I called them for my 2017 Corvette grand sport, told him I was gonna be in a rush and you need to have it done quick I was in out of the dealership s I called them for my 2017 Corvette grand sport, told him I was gonna be in a rush and you need to have it done quick I was in out of the dealership signing paperwork within 30 minutes. Staff was very helpful, my cells are wrapped at a great job walking me through the whole car. I’m an out of town Buyer. They did an OK job showing all the issues with the vehicle. I will say I wish some of the problems (cosmetics) were discussed before buying but overall they do great! I would do business again with them and probably will More

I went through the process of buying 2 vehicles with Eddy’s Chevrolet in a 3 month time period. I had the first vehicle in looking at an issue I had with it, plus getting an oil change. Since it was Bla Eddy’s Chevrolet in a 3 month time period. I had the first vehicle in looking at an issue I had with it, plus getting an oil change. Since it was Black Friday, they came and talked to me about trading in my new vehicle, I said I wasn’t against it, so I ended up buying a brand new Chevy Equinox RS AWD. They did great on almost everything. The only opportunities for improvement from my perspective, is they didn’t fully explain some additional items they added to the sell of the vehicle, which added a LOT of cost that I wasn’t necessarily looking for. I should have put my foot down in the finance office to have those items explained in detail prior to signing, but I was already there for 7 hours and ready to go home. So, I just kept signing and get out of there. More

Not a good experience. Jasper the sales person was good. We were looking to buy a new vehicle which they had one which had most of the features we wanted. After the first l Jasper the sales person was good. We were looking to buy a new vehicle which they had one which had most of the features we wanted. After the first low ball offer on our trade-in and a small discount off MSRP of 1.6%. We old them we had an offer that was $4,500 more on the trade-in. Before the second offer we told them a range we needed to be in from our homework. They came back $4,000 above that which is fine. We asked for our keys ready to walk out nothing lost. The sales manager comes out behind the counter asking if we could work out something after he wrote on the offer sheet the best we can do. I told him no we know our limits and proceeded to walk out. He kept following us out the door yelling at us we can work something out. I am sure this bully tactic gets them sales. Then he and the general manager text me later that they could come down in our price range. To late we found another dealer who treated us as people not just a sale Advice get your keys back after a test drive know your number you need to be at. DO NOT let them bully you into something you do not feel comfortable with get up and walk out it is your money and you have the final say where you spend it More

Where do I start, right after we signed the paper work it started this dealership seem like they want to sell you a vehicle and then nothing to help you after that. It took almost 3 weeks and several phone c started this dealership seem like they want to sell you a vehicle and then nothing to help you after that. It took almost 3 weeks and several phone call to get anything done. I am still waiting on a phone call for the last issue. More

Great service provided by Eddys in the Service Department. Chris Scanland makes the process easy. Department. Chris Scanland makes the process easy. More

Please READ, it’s a long review, but my salesman LEO was phenomenal, he needs to be recognized and respected for the great work he did for me. I recently had the pleasure of working with LEO CATARINA at phenomenal, he needs to be recognized and respected for the great work he did for me. I recently had the pleasure of working with LEO CATARINA at Excellent EDDY’s Chevrolet Cadillac, and I must say, he's been an absolute delight to work with! LEO’s exceptional communication skills, friendly demeanor, and professionalism made the entire experience seamless and enjoyable. had a great attitude while I figured out what I wanted to do and overall was a salesperson I would recommend! He went beyond his job duties to provide me with pictures/videos of the car and even on his days off he updated me on the status of my vehicle. By the way I say this because I drove 6 hours away to pick up my vehicle. I highly recommend LEO. More

Timely, professional, polite. Always taken care of my car. Would deal with this dealership in the future. Always taken care of my car. Would deal with this dealership in the future. More