Eddy's Chrysler Jeep Dodge Ram

They will rip you off and rude!!! On June 28th my boyfriend and I came to eddy's Chrysler dodge jeep to look at a 2012 Chrysler 300 srt8 with 90,000 miles that was listed for about 30, On June 28th my boyfriend and I came to eddy's Chrysler dodge jeep to look at a 2012 Chrysler 300 srt8 with 90,000 miles that was listed for about 30,000. At the time he owned a 2015 ford fusion and was possibly wanting to trade it in. The dealer informed us that it would be a good trade in because the ford fusion value goes down pretty fast and that the Chrysler had kept its value. My boyfriend had owed about 28,428 on the fusion and only had 1,600 miles. It was still in new condition. I asked about negative equity and the dealer explained that there would be little if any negative equity. The dealer discussed payments with us and we decided to go ahead and purchase. The financial advisor went over payments and we had agreed to trade in the fusion for 21,000. My boyfriend was the one buying the car and was to be owner. After signing papers he wanted to see if we would come back tomorrow to resign papers for a better deal and cheaper payments from the bank. We told him that was fine and he would call us before noon. On the 29th my boyfriend didn't hear from the financial advisor by noon and called the dealership. They informed him they were still working on the paperwork and would call back. When they called back that evening to sign papers I was in labor and he let them know. They told him he only had to sign and wouldn't take long. After arriving they informed my boyfriend that my credit was better and best for me to sign and him be co-signer. I was up walking around due to pain from labor while between signing papers. I wasn't paying attention to the final cost when signing and the Chrysler ended up being a little over 53,000. I felt pressured and rushed because I was in labor. After signing the papers they told us to come back the 30th because the car needed cleaned. I explained to them that we would not be able to pick it up because after leaving there we would be headed to the hospital to have my baby. I was admitted into the hospital that day and had my baby. They talked my boyfriend into dropping the car off at the hospital. I did not discover the total cost was a little over 53,000 until recently after talking with the bank and reviewing the paperwork with my former foster parents. There were things added on such as life insurance for 11,000 that we were unaware of and trade in value for the 2015 fusion 7,000. So, I went back to eddy's Chrysler dodge jeep dealership to discuss this matter with a manager with my foster parents and was appalled by the way we were treated. Sales manager David Vonfeldt told us that they took a loss on the car and could not help me. He was very rude. When we asked to see other prices of Chryslers he told us to go online that he would not show us and when we asked for a business card he told us that he did not have one. He asked us to leave at that time. After doing some research they pretty much sold me a used Chrysler for the price of a new one. I was ripped off and taken advantage of. I would like to have this matter resolved immediately. More

HORRIBLE, RUDE, UNPROFESSIONAL A bunch of SNAKES. If you're wanting to work with honest, professional salesmen; RUN. A lot of young arrogant, unprofessional people who have no con A bunch of SNAKES. If you're wanting to work with honest, professional salesmen; RUN. A lot of young arrogant, unprofessional people who have no consideration toward customers. Very bad costumer service. All of the employees probably reflect on the General Manager there, Jake St. John. I will never understand how someone like that is in charge of managing a dealership. It will make you not even want to purchase a new vehicle anymore, and suck the fun and trust out of everything. I called multiple times trying to get through to the owner (with no such luck of course) I just thought maybe they might care how their staff were treating people. I get this is probably a long shot and will be brushed off, as they have lots of other business and don't need mine, but they lost a sale due to the rude people I experienced here. It's very disappointing to know that I actually gave this dealership a try, as I am one who is constantly purchasing new vehicles, and I decided to disregard all the negativity I heard about Eddy's, and turned out to regret doing so. You Live and learn I guess. I will definitely be spreading the word as much as I can, so hopefully I can prevent this happening to someone else. More

They do not listen to you and are very pushy. I went there to test drive a vehicle . The dealer kept telling me they were not pushy and that he understood I just wanted to test drive.He was very I went there to test drive a vehicle . The dealer kept telling me they were not pushy and that he understood I just wanted to test drive.He was very nice and helpful until the after test drive was over. That's when the pushiness started. I had told him multiple times that I was just there to test drive and was not looking to buy or lease just yet. He went ahead and ran the numbers (because I wanted to see what they were looking to get for the car) and then tried to get me to buy. After I told him no and was walking out the door, he called his manager over who was very pushy and couldn't understand why I did not want to go ahead and buy. Again, I told them I was only there to test drive and get some comparative numbers. Ever since that day, the dealer has called me and texted me almost every day. I responded back telling him I was not longer interested and that I was going with a different car. He even tried to call and text me at 11:30 pm one night! Long story short, they do not listen and they are pushy...even if they say they are not. I thought this place would be different than their Toyota counterpart, but boy was I wrong. More

Charging over sticker price I went there today to look at a Dodge Hellicat. I was told they were selling it $25,000 over the sticker price. What a crooked dealership. I left an I went there today to look at a Dodge Hellicat. I was told they were selling it $25,000 over the sticker price. What a crooked dealership. I left and will never go there again. More

Waste of time. I had some financing issues and was lured in with the "oh we can do it" garbage. After them NOT returning phone calls and me calling multiple times an I had some financing issues and was lured in with the "oh we can do it" garbage. After them NOT returning phone calls and me calling multiple times and getting the run around I finally gave up. I am a big girl and I can handle being told no. What I can't handle is unprofessionalism and getting the run around and wasting my time. I wouldn't buy from them now if they gave it to me for 5 bucks!!! More

Don't waste your time. We tried to buy a new Durango from them; we put a deposit down for them to bring one in. After them pushing back the date of delivery (it was a deale We tried to buy a new Durango from them; we put a deposit down for them to bring one in. After them pushing back the date of delivery (it was a dealer trade, supposedly) several times, I began to wonder if there really WAS a new vehicle coming to us, so I looked around online and found one closer to home and told them to get that one. It was at this point during my own research where I learned of, and requested the one with, the Tow Package. See below: (As a note of honesty, I did change our desired features to include the Tow Package, which was a result of them not informing me of what all was included in the package [heavy duty engine cooling, suspension extras, etc]. Had I known of these features in the first place I would have requested one as such versus installing a hitch later on like they suggested. Just wanted to mention that to be fair.) Eventually, we were called in to pick up our new Durango. When we arrived I told them I wanted to do a quick walk around and test drive. As I started walking around the outside, I noticed a minor ding here and there in paint and on plastic areas, which I thought was odd for a new car, but they were fairly superficial. We moved around to the rear lift gate and opened it up. Inside we found extensive scratches all throughout the area inside...they were everywhere, and fairly deep. I could already tell this wasn't the exact Durango I thought they had brought down as this one did not have a front license plate bracket mounted, whereas the one I found and told them about had one installed already. I didn't want it anyway, so I was happy they found one without it. However, after finding the scratches and dings we decided to make sure it actually had the Tow Package. When we removed the cover to the tow hitch, rocks/gravel and dirt fell on the ground, and the hitch area was completely caked in dirt (I took a pic)! Ridiculous, and now incredibly fishy; something was wrong. I went straight to the driver's seat to check the mileage: 4,279 miles on a NEW CAR!! And, of course, they (new car manager, name withheld) had "no idea until just now" when we told them. Right. Had I not decided to walk around the car, or drive it for that matter, they would have let me go right in and sign away. I find it impossible to believe that not ONE person throughout the entire dealer trade process realized it had 4279 miles on it, yet I discovered that in the first 2 minutes??...they knew. We grabbed our keys and left. We went to Davis Moore and had a great experience. Davis Moore also blew away their price right off the bat, and that was with ZERO negotiating, none- they just smoked it by several thousand. After sharing my experience at Eddy's with several people, I learned that many shared in the dissatisfaction with them as well (hearsay, but still). The sales manager did call back a time or two to apologize, and he offered some decent incentives to bring us back. They were very enticing and I honestly thought about taking him up on them, but that trust had been severely broken and I simply did not want to reward their unethical practices. I just wish they would have been open and up front about everything from the beginning. If it's going to take a long time to get the car, don't tell me "within the week" and keep pushing it back. If the only vehicle in the region with the specs we want has 4279 miles on it, tell me! I may have been willing to negotiate on that Durango, but not when they try to pull one over on me. This whole thing just blew my mind. I'd avoid them, if able. (I do want to mention that Jordan, our salesman, was kind and polite through the process.) Edit to my review: I just read another review below mine where they (Regan) pulled one over on another person trying to purchase a Durango. Funny how he said my experience was the first time that's ever happened to him! W...o...w. More

Warranty Repair I took my truck in for a warranty repair. They certainly understand the surprise and delight the customer aspect as when I picked the truck up it had I took my truck in for a warranty repair. They certainly understand the surprise and delight the customer aspect as when I picked the truck up it had been washed and vacuumed. It was pretty dirty when dropped off so this was way above expectation. So this is a two thumbs up and 5 starts. Plus the warranty repair fixed the issue. More

Best Car Buying Experience Ever!!! As soon as we arrived to the Dealership we were greeted by our sales associate Patrick Davis. Patrick was like a breath of fresh air compared to some As soon as we arrived to the Dealership we were greeted by our sales associate Patrick Davis. Patrick was like a breath of fresh air compared to some of the other car lots we visited earlier that day. He was very polite and made my wife and I feel very comfortable...even after a couple of previous bad experiences we had earlier that day car shopping. We found out towards the end of our car buying experience that Patrick was a newer car salesman, but we would have never known if he had not told us. Eddy's Chrysler Dodge Jeep, and the car business in general, need more professionals like Patrick. We are now customers for life, and will be telling all of our friends and family were to go from now on. More

Never-ending nightmare & combo of every car lot horror story They have never done the right thing up front. There is no such thing as “service” there. They do the bare minimum and count on people being busy and They have never done the right thing up front. There is no such thing as “service” there. They do the bare minimum and count on people being busy and giving up before they are forced to do the right thing. I feel sorry for anyone who is unfortunate enough to do business with Eddys Chrysler. I firmly believe that anyone who thinks they’ve had a positive experience here simply didn’t catch whatever sketchy injustice was committed against them. The list of grievances is so long, I’ll try to keep the details out and give you a concise list: 1. Salesman can’t find keys, so they show me a dirty, locked. Tries to strong arm me into putting a deposit down. On a car I haven’t been in. 2. On the floor: salesman quotes rates of 2.49, 2.99, and 3.49, promises to fix a ding on the rim, & to get the car certified as pre-owned (thereby resetting factor warranty). In the finance office: adds 3k in GAP insurance & warranties (without mentioning it) in addition to a 4.99 rate. Wouldn’t have caught it if I hadn’t looked at the guy’s screen. Have to force them to beat my CU at 3.25% & they refuse to fix the rim. 3. No follow up call for when my car will be certified & ready for pick up for 4 days . The loaner car they give me is a filthy Impala with less than a half of a tank of gas. 4. FINALLY get my car. That’s when they tell me they can’t find the other smart key (pretty expensive oversight) & I come out to a car with change oil alerts & half a tank of gas. Then my power steering goes out day 1. 5. Fun fact: they don’t honor the money back 7 day guarantee that is printed on every car. Once I’m in there crying, they agree to fix it, give me a 2nd key, change the oil, & fill it up with gas. I get another dirty loaner car with less than a quarter of a tank of gas this time. I have to call them every day to get info on progress or ETA. When it’s finally fixed, they still don’t have it full of gas & the key they give me throws low battery alerts. 6. Less than 3 weeks later, the headlights are acting up. I take it to Davis Moore because I’m sick of calling/being in Eddys. They inform me that I have HDI after-market headlights that aren’t covered by warranty. WOULD’VE BEEN PRETTY NICE TO KNOW when I picked it up after being certified. So I was forced to bring it back to Eddys. I make an appointment & come in, just to be told it’s up to the Used Car Manager whether or not they fix the headlights & he isn’t in til after 10am & he’ll call me. Surprise, surprise – he doesn’t call. I’ve called back to talk to him & had to leave a message. Again – no return call. This will probably end up costing me another couple hundred dollars. When I took it into Davis Moore, they replaced my battery in the FOB Eddy’s gave me – without me asking or paying a dime. If I could do it again, I’d have spent a little more money and gone to Davis. I know now beyond a shadow of a doubt I would’ve saved myself a lot of time and grief. I don’t know that I’ve ever felt so taken advantage of and helpless. More

Terrible dealership! STAY AWAY!!! I nogiated a deal with this dealership on a brand new 2014 Durango. They didnt have the one I wanted on their lot so they ordered one from another dealership. Two da with this dealership on a brand new 2014 Durango. They didnt have the one I wanted on their lot so they ordered one from another dealership. Two days before the vehicle was supposed to show up I called to check the progress on it and it took me a whole day to get a in touch with their new car manager. Finally when I got in touch with him he said the Durango we agreed on was sold and they took the liberty to order a different one unkonwn to me. I asked when he was going to let me know and they said that I was top priority to call even though I called numerous time and this was never mentioned. To make a long story short they were going to have this Durango delivered and when I went to pick it up and realized this wasnt the one we agreed on I would be out my deposit they needed to have to shipped there. DO NOT do business with this crappy dealership! There is so many more Wichita dealers that I would do business with far as im concerend they lost my business for good. More