My wife went in to purchase a '22 Jeep Grand Cherokee
with our two children with her. The sales assistant helping her, Elliot, was very courteous, knowledgeable, and respectful. The agreed to a price on
with our two children with her. The sales assistant helping her, Elliot, was very courteous, knowledgeable, and respectful. The agreed to a price on her trade-in, signed an agreement, and she proceeded with the purchase. After she got home, she realized her financing terms were incorrect, that they snuck in every single warranty, and that her trade in value was over $5000 low. Assuming it was simply a mistake, she went immediately back and asked for it to be correctly reflected. One of the managers, Jeff, said they'd never give her that price for her vehicle and that she should have paid more attention. She asked for Elliot to explain that they both agreed to that, but they insisted she come back the next day to figure it out since the bank was closed. The next morning I personally reached out to the general manager, Todd Wright, to see what could be done. After a few exchanging of calls, he assured me that they'd be able to get things straightened out. My wife went back into the dealership in the afternoon that next day because Todd said my wife told him that I was deployed. Upon asking Elliot if she had said that, he said that she hadn't. He belittled my wife in front of his entire staff while with our baby and when she got teary eyed he asked her 'why she was so emotional'. Todd then tried explaining to her that her trade-in was, somehow, valued at even less than what they snuck into the financing, but that he'd make it right and that we'd be satisfied. I left work to go in and sign the corrected financing and once my wife, myself, and Elliot entered the room, Todd began a demeaning tone towards my wife. She wanted Elliot in the room to verify what was agreed upon. Todd never once looked at Elliot to show him and ounce or respect or decency, nor did he care that Elliot sided with my wife. After berating my wife and talking to her in a condescending tone in front of our 10-month-old son, I sternly told him "First of all, DO NOT talk to my wife that way." He tried to cut me off, so I again said "Do NOT F******* talk to my wife like that. He then began arguing with me for probably 2 or 3 minutes and I finally told him to give us our previous vehicle back. We left his room, two of his employees apologized for him as we left, and that was that.
If you are looking to purchase a new or used vehicle, please do not go to Eddy's CDJR, and if you do, please be aware that Todd is perhaps the worst GM that I've ever dealt with. Elliot was trying to explain to Todd the situation, but it fell on deaf ears.
We were told that our trade-in value would be lucky to fall somewhere between $40k and $45k, only after my wife signed and agreed to $48,425. We went to CarMax and they appraised our trade-in at $50,998.
Edit*: Wife just went to another dealership on 4/13/22 and the finance manager saw that Eddy's CDJR put my income as $4000 more per month than what we told them for the credit application. So, we would have been yo-yoed into either renegotiating, likely with much worse terms, or returning the vehicle.