Eddy's Toyota of Wichita

Turned away from my Toyota 2 year service guarantee I went to Eddy's Toyota on Friday, October 28th to receive my 25,000 mile safety service. I was told by the the service department that I was too far I went to Eddy's Toyota on Friday, October 28th to receive my 25,000 mile safety service. I was told by the the service department that I was too far over the 25,000 miles to receive the tire rotation and fluid check. I was at 26,700. I tried to tell the gentleman that we just got back from a week's vacation in Colorado. Did not make any difference. This is a free service paid for by Toyota Motor Company for 2 years on a new Toyota vehicle purchase. I was told if I wanted my tires rotated I could pay for it. Now I am wondering if I will even be able to get my 30,000 mile check up. More

Great experience I had a great experience at Eddy's Toyota. David and Kevin were exceptional and helped me find exactly what I was looking for. I would definitely reco I had a great experience at Eddy's Toyota. David and Kevin were exceptional and helped me find exactly what I was looking for. I would definitely recommend a friend. More

Service visit I was in and out in the amount of time they estimated and everything was completed. They weren't able to wash my truck because their car wash was brok I was in and out in the amount of time they estimated and everything was completed. They weren't able to wash my truck because their car wash was broken. I hope it is fixed soon. More

Exceptional Service! I would like to thank the entire Toyota team for the great service and professionalism. A special Thank You to my Service Manager Shane for taking th I would like to thank the entire Toyota team for the great service and professionalism. A special Thank You to my Service Manager Shane for taking the time to explain the process of work that was being done. Well done Toyota!! More

A pleasant car-buying experience I didn't plan on driving away in a new car when I came to eddys, but it was a great option and I'm happy with my corolla! I didn't plan on driving away in a new car when I came to eddys, but it was a great option and I'm happy with my corolla! More

Totally bull Ok so thesse xxxxxxx keep calling. Ask me to come in and look at a new tundra possibly lower payment. I finnally agree to look at one 10/22/16. I g Ok so thesse xxxxxxx keep calling. Ask me to come in and look at a new tundra possibly lower payment. I finnally agree to look at one 10/22/16. I get there guy was busy with anither customer. Ok no big deal. Talk with another guy to get going with the new truck. Comes back and offer was and still hi . Due to new truck cost. No big deal right? So i tell them no way i can do the deal. I said no quiet a few times. I want my keys back so i can go. Guy says what truck is mine. I'm like xxxx it is. So after a couple hours there repeated atemps to leave with the old truck fail. Makes me hosteage and pressure to buy the new truck. After awhile i finally cave in and take the new truck. With payments i really don't xxxxing want. Point of my story is don't bother to go they will only make you stay. If i ever have felt like being in a shark tank it is definitely there at eddys toyota If you go make sure not to give then your old keys until you are sure you get a new car. So my last experience with that dealership is the last ill ever do business with them. Its a shame that toyota tundra is a good truck for a xxxx hole of a dealership. Dont waste you time money or effort . More

Oil change Zach did a fantastic job explaining everything while making sure my needs where met. He was very informative and made sure that I new everything that Zach did a fantastic job explaining everything while making sure my needs where met. He was very informative and made sure that I new everything that was going on with my vehicle. More

Always excellent The wait was less then they predicted. As we waited there was a comfortable waiting area. When our car was done it was clean and in excellent shape. T The wait was less then they predicted. As we waited there was a comfortable waiting area. When our car was done it was clean and in excellent shape. The staff was very helpful in every way. More

dedication My family has been looking for a specific vehicle for the past year and eddys had one for excellent price. Unfortunately my monthly payment were still My family has been looking for a specific vehicle for the past year and eddys had one for excellent price. Unfortunately my monthly payment were still to high to afford. The associates went beyond my expectations and was able to get the vehicle down to what I could afford. More

Lack of service I took my 2010 Prius n for routine maintenance to flush brakes and clean fuel injector. On on the way home I found that when I pushed the map button o I took my 2010 Prius n for routine maintenance to flush brakes and clean fuel injector. On on the way home I found that when I pushed the map button on my NAV system it changed my radio station. I took it back and because they couldn't make it do it told me there was nothing they could do. I called the Toyota headquarters and got a call back from a woman at Eddys in Wichita. She talked me into bringing it back and I just returned from that visit. Even though we set a specific time for a technician to look at it I found out that the only person capable of looking at the radio/NAV was currently unloading a truck and it would be 1 to 1- 1/2 hours before he could look at it. Two service reps looked at what it was doing and then said well the shop foreman is the only person who can look at it. Seems the only tech/service manager who could look at it is also the only person who knows how to unload a truck. More