Edison Nissan

The sales words does not count. I bought a used Nissan Frontier. As I come from upstate to Edison n NJ, it was a two hour trip for one way and I am not familiar with the road and th I bought a used Nissan Frontier. As I come from upstate to Edison n NJ, it was a two hour trip for one way and I am not familiar with the road and the new truck, so I asked a friend of mine e to go with me to pick the truck that we bought. The sales , Corey said we could come in the morning as soon as the store opened. So, I went with my friend in the early morning, because we had to go back as soon as possible for his work. However, when we came the sales was not in the store. My friend went outside to take a look about the pats parked outside. Somehow, he found the frontier truck that we bought. A car window glass worker was installing a glass on the truck that we bought. No one told me the glass was broken and why it needed replacement. Later, I found my sales wearing slippers. Earlier, he did not tell me that the truck was not ready for pick up. We waited there for the fixing, and when the truck was ready for pick up, it was already already noon. Now I tell myself, that I learned a lesson that even if the sales of Edison Nissan tells you something, and they say yes, I think they just want me to go away, and don’t bother him. My friend said it was as if being cheated. THEIR WODS DOES NOT COUNT, WHATCOUNTS IS YOUR MONEY.. More

BIG THANK YOU TO BIC AND THE ENTIRE STAFF @ EDISON NISSAN .. I PICKED UP MY 3rd PATHFINDER IN A ROW WITH THEM .. The process is always simple and easy .. .. I PICKED UP MY 3rd PATHFINDER IN A ROW WITH THEM .. The process is always simple and easy .. More

An issue I had which Edison Nissan promised to resolve — still has not been handled. Back in June, I communicated directly with Sales Manager Alex Vargas regarding reimbursement for the additional key/fo still has not been handled. Back in June, I communicated directly with Sales Manager Alex Vargas regarding reimbursement for the additional key/fob for my 2026 Ford Explorer. We reached an agreement, and I followed up in writing on June 19. Alex responded on June 20 confirming that he would “let me know as soon as he got it ready.” That was nearly three months ago. Despite multiple follow‑ups — including speaking to Alex in person — the situation remains unresolved. During that visit, Alex even addressed another employee as if I was being unreasonable, referencing the review I had left due to their mishandling of the situation. He assured me I would receive an email within the week. I never received anything. At this point, I’ve accepted the loss, but I will never patronize Edison Nissan again. Because of this experience, my wife and I chose not to purchase her 2025 Nissan Murano from Edison Nissan. We went to another dealership where we were treated professionally and respectfully — something we did not receive here. A warning to future customers: At the time of signing, they will pressure you to write a positive review immediately. I did so, and everything went downhill afterward. The moment you need them to honor a commitment, the customer service disappears. This dealership had multiple opportunities to make this right. They simply chose not to. More

Wish it could be a negative Gross incompetence, unsafe advice, and zero corporate accountability. I have just dealt with a nightmare situation at this dealership. I have brought my vehicle in four separ advice, and zero corporate accountability. I have just dealt with a nightmare situation at this dealership. I have brought my vehicle in four separate times for the exact same issue. I paid out of pocket for the first repair, which completely failed to fix the problem. The lack of care for customer safety here is shocking. First, the service advisor recklessly told me to take the vehicle on a 50-mile road trip with no diagnostics performed, turned out to be 2 failing fuel pumps. The day after it was repaired, when the check engine light came back on, they told me on Friday to just drive it all weekend and "come back Monday." Driving with a compromised fuel delivery system can cause high-speed stalling and permanent engine damage. It was a miscalibrated hose from the fuel pump replacements. A month later I ran out of gas, on a main road, because the gas gauge was still not working. One of the new fuel pumps failed. By the time I was going back for the fourth time I escalated to the Service Manager. After having problems getting answers from him I escalated this directly to the Service Director, but the lack of urgency and failure to properly diagnose a vehicle over four visits is unacceptable for a certified corporate dealership. Now it was the float arm in the gas tank and electrical issues. Not really sure what to believe. It took 2 weeks to get my car back. Prospective service customers: take your business elsewhere. More

My wife and I recently bought a 2024 Nissan Sentra from Nissan Edison and I am incredibly happy to report a highly positive outcome. General Manager Frank Esposito and his management team including Glenn Nissan Edison and I am incredibly happy to report a highly positive outcome. General Manager Frank Esposito and his management team including Glenn and Zeke, stepped up completely. They took my concerns seriously, listened to my feedback, and worked diligently with me to make things right. Every single issue I raised was addressed and fully resolved to my satisfaction. It is rare to see a dealership take such accountability and show a genuine commitment to customer satisfaction. Thanks to Mr. Esposito and his staff, what started as a stressful situation ended up being a fantastic, positive experience. I truly appreciate their willingness to work with me and correct the deal. I highly recommend them for their excellent customer service and commitment to doing right by their clients! More

Thanks to Bic and Edison Nissan . . I traded in my 2013 Nissan Frontier for 2025 Nissan Frontier the entire process went super smooth.. Big Thanks to Glenn Alex and Mike also ... Every . I traded in my 2013 Nissan Frontier for 2025 Nissan Frontier the entire process went super smooth.. Big Thanks to Glenn Alex and Mike also ... Everyone was super nice... More

Worst dealership experience ever. Buyer beware .thought everything was good then ran into a title and registration issue which still has not been settled after three months of numerou Buyer beware .thought everything was good then ran into a title and registration issue which still has not been settled after three months of numerous calls to management and so on . Same story over and over again .once they get your money good luck dealing with them . Basically left me now with no vehicle for three months buyer beware . More

They wouldn't give me an out the door price. I contacted the dealership through the online interactive pop up. I got a text from the dealership. I gave them a stock number and saw the veh was on I contacted the dealership through the online interactive pop up. I got a text from the dealership. I gave them a stock number and saw the veh was on the lot for 112 days. I was ready to make a purchase. All I asked for as an out the door number (OTD) the final selling price to have a good handle on what I was looking at before I drove 2+hrs to the dealership. The text reply I got back was "You need to come into the dealership to get the best price." No its 2026 any good dealership that wants to sell a car will give you an out the door number. Then they lied on a review I left them that "according to our records we never interacted with you." What an excuse to try and make your dealership look better. More

Wrote this on google and they tried to remove it. Standard bait and switch here. I own a successful business and have a large fleet. I typically use my internal vendors for vehicle purchases but Standard bait and switch here. I own a successful business and have a large fleet. I typically use my internal vendors for vehicle purchases but I thought I would snag a deal myself instead and build more relationships. I now remember why I don’t take this route. Advertised a vehicle 10,000 under true price which was excessively inflated. Don’t waste your time. UPDATE: I got a call from the Steve, the store manager. He opened threatened me on my recorded business line stating that “I don’t want to leave you a bad review on your business after you leave one on mine, then we go back and forth” that it’s “not good business for anybody”. Dear management: we have very well recorded interactions and understanding of Google as a review platform. We have the ability to track reviews to a single device. If i at any moment find that anyone from your establishment leaves a review, our legal team will be calling yours. Update after ownership response: It looks like yet another feeble attempt to disregard a real review. After search DNS on some of your post, this makes complete sense. I am requesting a full audit from google of your reviews considering the destination of many are from oversees, which makes complete sense after this shameful attempt to remove a review and silence a REAL customer. I typically refrain from naming individuals unless they are personally liable in the deceitful act. However, in an attempt to reclaim trust in my review status, and the tactics Edison Nissan deploys, I have no choice. The attempt they are making as an organization I have seen before in another business that I operate in. This is where you claim that this is a competitor trying to reduce your google score and therefore, should be removed as a fraudulent review. I spoke with Jesus at first from online sales (find attached proof). He of course did not follow up which again, now makes complete sense. I then spoke with Bic (like the pen he said) who I believe is a collateral damage in this post as I do not believe he did anything wrong but was my direct salesman (photo proof of interaction and number shielded to avoid breaking google forum rules, plus he did nothing wrong per say). Steve on the other hand is the store manager or finance manager. We had a brief interaction when I arrived when I asked where the bathroom was and he responded "you have to buy a car first" Joking back, I said "I have a blank check in my pocket" Which in fact, I did. After our later interaction, im wondering if this comment was inappropriate after meeting someone for theA first time. Steve is the one who ultimately down and tried to sell me on the $10,000 increase in which I replied that this is a bait and switch in which I don't have time for. I asked if we could both respect each others time and make the deal that was promised. They came back with another offer which is when I parted ways. Bic shook my hand and I walked out the door, sat in my car before leaving for my next destination and wrote the review. It is then that Steve, the manager, called my on my work line (which is recorded) where my assistant picked up and transferred him to me. The reason for the call could be only one of two things. 1. they wanted to move the vehicle before end of year or 2. To ask to remove the review. Based on the interaction I had at the dealership, I assumed it was the latter. Unfortunately, this was the case as Steve said "its not good for either of our businesses" Knowing well that he was trying to scare me into removing the review. I also had this on speaker at a competitors office, along side being recorded so that if necessary I was able to take action where applicable. Final Notes: After reading the response from management I decided to check the listing as I was sure that it would be removed by now. Unsurprisingly, it was removed and is no longer listed after being exposed in person, and now on the internet. More

I had to take time and thank Zeke for his help today. He was very patient with me and respected my budget. I would definitely recommend him and glad he was the one to help me He was very patient with me and respected my budget. I would definitely recommend him and glad he was the one to help me More