I wish there is an option for no star because Edison Nissan does not deserve any in their under handed dealing. Not worthy of the name of Nissan.
Be aware be warned!! Read how Edison Nissan swindle the customers before you take your car there to fix. When we hear Nissan, the reputable company, “Nissan” come to mind. However, the experience I had recently at Edison Nissan was like that I had many years ago at the camera shop on the 42rd street many years ago. They would lure you in and swindle the shirt off your back as soon as they get you. Never could imaging “Nissan” would ever behave like this. Read on and decided for yourself if you want to through what I have to before you walk into that door.
I sent my leased car to Edison Nissan for repair covered by a Nissan recall on 4/18. They told me they needed to get Nissan’s approval before starting the repair and it might take one or two weeks. However, it took about a month and half. During the time, I called five times on 4/24, 5/8, 5/26, & 5/30 to check the status of the repair because I needed to return the leased car. When the car was finally ready when I called on 5/30, it had a big scratch on the back bumper. The service consultant asked me to return the lease and would deal with it later if it could not pass inspection. Sure enough, Nissan Finance charged me $354 for the bumper damage. The service manager, Scott Hirsch, refused to take the responsibly and pay for the damage suffered while the car was in their shop. He said he did not felt Edison Nissan should be responsible because the car was in the shop for too long. He claimed they had tried to contact me after the car was ready and the number I gave them was invalid. He felt I gave them the invalid number because I did not want to deal with the end of lease with Nissan. I told him I had called Edison Nissan five times and never received any call from them. I provided the phone log from ATT to show the five calls I have made to Edison Nissan. I asked him to call the number right there in his office. It was my cell phone from ATT. Sure enough, he got through with my name pronounced asking the caller to leave a message. I also saw my old disconnected number I had when I leased the car on their repair form. Don’t know where they got that number. They must have pulled the old number from the Nissan system. I told him to call this number. Sure enough, he got the computerized message he had claimed to have been getting without an option to leave a message. I told him it was obvious that they had been calling the old disconnected number. In the face of all these facts, he agreed to talk to his. He called a week later and said his boss was willing to pay $50 for the damaged. I simply could not believe how Nissan can try to run the business like this. Of cause now I understand, Edison Nissan is not the “Nissan” we, the customer, would think of and trust. Edison Nissan is just a local business with a contract with “Nissan” to be the dealer. Though there are glorious signs from “Nissan” of the 10 points of Satisfaction guarantee on the wall, Edison Nissan behaved, in this case, just like the swindlers from the camera store on the 42 street. It took so long to fix the car. It already cost me an extra month for the lease. Then they would lie to cover their mess-up. I called them 5 times for god’s sake and they still shamelessly claimed I tried to abandon the car. I never received any call from them. What kind of customer service is this? When the car is damage in their shop while being repaired, their managers did not even have the basic business sense that they are responsible. I told them they would definitely lose if I take them to court. I just don’t want to waste more time doing it. As the last attempt, I wrote to their customer service and have not heart from them. Now, this is only one option I will take them to court and will update with the result later.