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Edison Nissan - Service Center

3.6

49 Lifetime Service Reviews

401 U.S. 1, Edison, New Jersey 08817

49 Reviews of Edison Nissan - Service Center

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September 12, 2018

"Amazing service!"

- Margie

I would not take my vehicle anywhere else! Ahmad is always a pleasure as is the cashier Marta! Very nice, helpful and patient girl. I love Edison Nissan

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Recommend Dealer
Yes
Employees Worked With
Ahmad fazal
Sep 19, 2018 -

Edison Nissan responded

We are pleased to hear that our staff was able to make your experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

March 26, 2018

"Excellent service & awesome staff "

- Adegbola Adenuga

Service dept are truthful,prompt, friendly, from the door all the way to the manager won't go anywhere else nice work wonderful people always

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Recommend Dealer
Yes
Employees Worked With
Frank & John
Apr 09, 2018 -

Edison Nissan responded

We are pleased to here that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all your friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

March 03, 2018

"Rude and Deceitful Staff "

- SupercarXDriver

WORST DEALERSHIP EVER! The other Yelp reviews are not lying. Was told on the phone that I may come in ANY day of the month (that I was eligible) for a free oil change. Purposely freed up my WHOLE day - Long and behold, they refuse to do it stating that I was not eligible. Then proceeded to direct me to the Sales Manager! Unbelievable. Keep in mind they were very rude the whole time and before I can state my case said, "your're not getting a free oil change" Do yourself a favor and stay away from these clowns!

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Recommend Dealer
No
Employees Worked With
Service Manage
Mar 14, 2018 -

Edison Nissan responded

Hello, my name is Yarasette and I am the Customer Service Specialist for Edison Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and the General Manager would like the opportunity to speak with you so that we may address your concerns. His name is Joe Gorr and his contact information is 732-867-9926 ext. 1586 or you can email customerservice@route46autos.com. Thank you and we look forward to speaking with you!

December 28, 2017

"Frontier 4.0L V6, 2010 service"

- Walter, Kendall Park

I dropped my car off at 7.30am asking for transmission fluid change and safety break check. I requested to have my car back between 12 and 1pm. Within an hour car was diagnosed, I receive a phone call, service told me what needs to be done and what else COULD be done, no pressure. My car was ready at precisely 1pm: brake system flushed, trans axle fluid changed, transmission fluid changed, coolant changed, recalled item fixed (didn't even know there is a recall on my car), safety break checked and adjusted. They also took care of that xxxx Vdc/Slip light coming on after I replaced battery. Person I spoke with: Service Consultant Fernando Santos. Overall experience: service fully professional, knowledgeable, no bull..., exactly the way customer expect them to be. GREAT JOB GUYS!!!! PS. ACME NISSAN RT.130 NJ - look and learn!!!!!!

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Recommend Dealer
Yes
Employees Worked With
Fernando, Santos
Jan 11, 2018 -

Edison Nissan responded

We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

November 11, 2017

"disappointing and dishonest!!"

- lavern1229

Hi, about 2 yrs ago we leased a 2015 Rogue at your Edison location. Part of our agreement is that we would get "free oil changes". I called to enquire and scheduled my 2nd oil change because I take responsibility for not asking enough questions on the first one and they got me; they charged me for "free oil change". After asking my husband to drop off the car, he called me at work to tell me that there is a charge. I spoke with the service person on the phone who stated that the woman who told me this on the phone would not have known. I distinctly remember waiting for my "free" service because she gave me a "cut off" when it would be 100% free, again we paid as this person stuck with his story and was not very nice about it. This last time was out of control; my husband again came for our "free oil change" that he scheduled over the phone and again was assured that this will definitely be "free". My poor husband and daughter waited and waited for the car to be completed; this time there was a $500+ bill. My gentle husband lost it, it was explained to him that he needed a "tune up" and that's why the bill is so much, he was then offered a compromising $300+. I am baffled that your service department is so unprofessional and dishonest, my husband ordered them to remove any addition for their costly service from the car, they took the car then after waiting again for an extended period, returned the car. The next Monday I received a phone call from a Scott Hirsh, he was ok at first asking why we had an outstanding invoice - I tried explaining and then realized that I hadn't taken anyone's name, I asked him for his and he became almost abusive - his tone changed. He demanded to know why I needed his information, I advised him that I simply don't appreciate the way things are being handled and that I needed names of people I speak with. I asked him over and over again if they chose to service our car without our knowledge "how then can we be held responsible for something we hadn't budgeted for". I will say in Mr. Hirsh's defense - he did mention that he could see clearly that the invoice did not have our signature on it - giving them permission to perform any service other than a routine oil change

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Recommend Dealer
No
Employees Worked With
Scott Hirsh
Nov 11, 2017 -

Edison Nissan responded

Our dealership, unlike any other, provides free oil changes to loyal customers. Besides oil changes, customers, as per manufacturer's recommendations should routinely perform required maintenance on their vehicles. Customer was advised of all the items that needed to be addressed on his vehicle and he agreed to have a major maintenance performed. We have provided customer with five hundred dollars worth of service, which will enhance customer's ownership experience and DID NOT charge for it simply because due to an omission on our end, as our service advisor, in his haste to serve this customer with expediency and efficiency, forgot to collect customer's signature. As a result, we have agreed to waive all charges, BUT THE CUSTOMER HAS STILL RECEIVED $500.00 WORTH OF FREE ITEMS AND SERVICES. Evidently, customer feels miffed that although after agreeing to have his vehicle serviced, but not signing for it, customer was explained that we can not stay in business if everything would be free. The bottom line, customer continues to receive free oil changes and now free major services absolutely free. Thank you.

August 29, 2017

"Dishonest and shameful business practice. "

- Harold15

I wish there is an option for no star because Edison Nissan does not deserve any in their under handed dealing. Not worthy of the name of Nissan. Be aware be warned!! Read how Edison Nissan swindle the customers before you take your car there to fix. When we hear Nissan, the reputable company, “Nissan” come to mind. However, the experience I had recently at Edison Nissan was like that I had many years ago at the camera shop on the 42rd street many years ago. They would lure you in and swindle the shirt off your back as soon as they get you. Never could imaging “Nissan” would ever behave like this. Read on and decided for yourself if you want to through what I have to before you walk into that door. I sent my leased car to Edison Nissan for repair covered by a Nissan recall on 4/18. They told me they needed to get Nissan’s approval before starting the repair and it might take one or two weeks. However, it took about a month and half. During the time, I called five times on 4/24, 5/8, 5/26, & 5/30 to check the status of the repair because I needed to return the leased car. When the car was finally ready when I called on 5/30, it had a big scratch on the back bumper. The service consultant asked me to return the lease and would deal with it later if it could not pass inspection. Sure enough, Nissan Finance charged me $354 for the bumper damage. The service manager, Scott Hirsch, refused to take the responsibly and pay for the damage suffered while the car was in their shop. He said he did not felt Edison Nissan should be responsible because the car was in the shop for too long. He claimed they had tried to contact me after the car was ready and the number I gave them was invalid. He felt I gave them the invalid number because I did not want to deal with the end of lease with Nissan. I told him I had called Edison Nissan five times and never received any call from them. I provided the phone log from ATT to show the five calls I have made to Edison Nissan. I asked him to call the number right there in his office. It was my cell phone from ATT. Sure enough, he got through with my name pronounced asking the caller to leave a message. I also saw my old disconnected number I had when I leased the car on their repair form. Don’t know where they got that number. They must have pulled the old number from the Nissan system. I told him to call this number. Sure enough, he got the computerized message he had claimed to have been getting without an option to leave a message. I told him it was obvious that they had been calling the old disconnected number. In the face of all these facts, he agreed to talk to his. He called a week later and said his boss was willing to pay $50 for the damaged. I simply could not believe how Nissan can try to run the business like this. Of cause now I understand, Edison Nissan is not the “Nissan” we, the customer, would think of and trust. Edison Nissan is just a local business with a contract with “Nissan” to be the dealer. Though there are glorious signs from “Nissan” of the 10 points of Satisfaction guarantee on the wall, Edison Nissan behaved, in this case, just like the swindlers from the camera store on the 42 street. It took so long to fix the car. It already cost me an extra month for the lease. Then they would lie to cover their mess-up. I called them 5 times for god’s sake and they still shamelessly claimed I tried to abandon the car. I never received any call from them. What kind of customer service is this? When the car is damage in their shop while being repaired, their managers did not even have the basic business sense that they are responsible. I told them they would definitely lose if I take them to court. I just don’t want to waste more time doing it. As the last attempt, I wrote to their customer service and have not heart from them. Now, this is only one option I will take them to court and will update with the result later.

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Recommend Dealer
No
Employees Worked With
Joe Gorr
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Scott Hirsch,
Sep 16, 2017 -

Edison Nissan responded

We apologize for the fact that you feel dissatisfied with our answer not to pay for damage that was NEVER caused by us. However, your vehicle wasn't purchased from our dealership and was never serviced by our service department. The only time that you've brought your car in is for the factory free recall work. At the time of accepting your vehicle in for the aforementioned free work, we performed a condition report and the damage that you are referring to, was already on your vehicle. Copy of said condition report was given to you at time of write - up. Your vehicle was never damaged at our facility. Thanks.

July 19, 2017

"very rude ,lier and not supportive"

- BALBIR SINGH

first time they refused to change my pathfinders oil after giving an appointment then they refused to stop water leakage from windshield . said that it is not covered although it has only 25000 miles.they said windshield is not origional.

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Recommend Dealer
No
Employees Worked With
FERNANDO SANTOS
Jul 24, 2017 -

Edison Nissan responded

Hello, my name is Yarasette and I am the Customer Service Specialist for Edison Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and the General Manager would like the opportunity to speak with you so that we may address your concerns. His name is Joe Gorr and his contact information is 732-867-9926 ext. 1586. Thank you and we look forward to speaking with you!

Sep 16, 2017 -

Edison Nissan responded

We apologize for the for lack of satisfaction on your part. However, we cannot be responsible for sub standard workmanship and non-Nissan parts that were installed by a non-Nissan repair facility and an untrained technician. You are asking us to correct something that wasn't caused by our dealership (or any other Nissan dealership for that matter...) for free. So if you feel the need to post negative reviews, perhaps you should be doing it with respect to the repair shop (Non Nissan) or technician, who actually cause the damage to your vehicle. Thanks.

June 28, 2017

"Unprofessional Service Center "

- kfokane4

I have been a lessee at Edison Nissan for a little over a year. While my sales process went smoothly a year ago and I love my Nissan Rogue, I cannot say the same for the Service Center at Edison Nissan. I am absolutely appalled by the customer service during my visit in late May, the lack of attention to the issues stemming from that visit in the weeks following, and the abominable treatment I received as a customer after an incident with the car. Despite getting free services biannually as part of my lease, I will be opting to go pay for these services elsewhere because of my experience. Scott Hirsch and his team were not responsive to a wheel lock being left in my tire and subsequent issues that arose, despite my consistent efforts to contact him. In the aftermath, he was rude at best, dismissive, and gave everyone I was working with (insurance company and another autobody shop - after HE told me to take my business elsewhere) the run-around multiple times. Absolutely childish, spiteful, and deceptive. His demeanor after losing my business was cowardly and downright unprofessional. I will NEVER work with him again for the headache and undue stress he gave me while trying to take advantage of me and my situation. Unfortunately, as a result, Edison Nissan will not get my business back either when it is time to renew my lease or look for a new car.

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Recommend Dealer
No
Employees Worked With
Scott Hirsch
Jun 28, 2017 -

Edison Nissan responded

Hello, my name is Yarasette and I am the Customer Service Specialist for Edison Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and the General Manager would like the opportunity to speak with you so that we may address your concerns. His name is Joe Gorr and his contact information is 732-867-9926 ext. 1586. Thank you and we look forward to speaking with you!

April 30, 2017

"Amazing"

- Cargirl124

I had such a great experience at Edison Nissan. My salesperson Florida was super helpful and very patient. She was very sincere and tried her best to adjust to my every need. I definitely recommend this dealer and their team to everyone.

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Recommend Dealer
Yes
Employees Worked With
Florida Guevara
May 03, 2017 -

Edison Nissan responded

We are pleased to here that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all your friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

April 14, 2017

"scheduled tune up"

- Gary Gioia

Your rep approached me within 15 seconds, kept me informed of the cars status showed me the results of the inspection and I had the car back on the expected time given and was washed and clean.

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Recommend Dealer
Yes
Employees Worked With
I forgot his name. But he did give it
May 03, 2017 -

Edison Nissan responded

We are pleased to here that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all your friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

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