Edison Nissan

Wish it could be a negative Gross incompetence, unsafe advice, and zero corporate accountability. I have just dealt with a nightmare situation at this dealership. I have brought my vehicle in four separ advice, and zero corporate accountability. I have just dealt with a nightmare situation at this dealership. I have brought my vehicle in four separate times for the exact same issue. I paid out of pocket for the first repair, which completely failed to fix the problem. The lack of care for customer safety here is shocking. First, the service advisor recklessly told me to take the vehicle on a 50-mile road trip with no diagnostics performed, turned out to be 2 failing fuel pumps. The day after it was repaired, when the check engine light came back on, they told me on Friday to just drive it all weekend and "come back Monday." Driving with a compromised fuel delivery system can cause high-speed stalling and permanent engine damage. It was a miscalibrated hose from the fuel pump replacements. A month later I ran out of gas, on a main road, because the gas gauge was still not working. One of the new fuel pumps failed. By the time I was going back for the fourth time I escalated to the Service Manager. After having problems getting answers from him I escalated this directly to the Service Director, but the lack of urgency and failure to properly diagnose a vehicle over four visits is unacceptable for a certified corporate dealership. Now it was the float arm in the gas tank and electrical issues. Not really sure what to believe. It took 2 weeks to get my car back. Prospective service customers: take your business elsewhere. More

Come to them for an oil change with the coupe they sent out. The service advisor Chris Caturano said the coupon was invalid because they didn't have the conventional oil as they promoted, they used lube oi out. The service advisor Chris Caturano said the coupon was invalid because they didn't have the conventional oil as they promoted, they used lube oil. Lube oil? Not conventional, not synthetic but lube oil. LOL. which I knew it was a lie. Avoid any business with this group sales and service if possible. Add more to this, I brought the car to them for routine oil changes, but they failed to detect a transmission fluid leak on the inspection report them claimed it passed auto transmission fluid inspection when the car had zero fluid in it due to the leak. It means first, the service not only lied but also didn't do the job they were supposed to do. Second, Nissan car had a bad quality considering the car only had 33k miles, especially on their CVT. More

Worst Service Experience Ever. On October 31, 2020 I brought my 2017 Nissan Murano, which has 7987 miles on the odometer, in because of an oil leak from the AWD system which is covered under a technical brought my 2017 Nissan Murano, which has 7987 miles on the odometer, in because of an oil leak from the AWD system which is covered under a technical service bulletin. This was fixed once already this year from this dealership with no problems. After having the service department verify there is an oil leak. Fernando decided not to fix the car. Fernando decided to write that the oil leak was coming from the oil filter and oil drain plug because it was left loose. he wrote they tightened the items up and cleaned the area. Since I do my own oil changes I knew he was lying and called him out on it. You could see the guilt on his face when I explained to him that he was being untruthful. But he made the willful decision to continue lying and entered his false statements into the computer system. He did show me where they cleaned the area where the oil was leaking. He flatly denied to fix the AWD system and told me to leave the dealership. When I got home I put the Car on the ramp and saw new fresh gear oil leaking again. The car is still covered under the power train warranty. I bought the car from this dealership. The question is why would Fernando lie and not fix my car? Why would the dealership treat a customer so badly? Where do I go from here to get my car fixed? More

Honest Salesmen! The usual salesman will tell you what you want to hear. At Edison Nissan they cut through the flowery language and lay it out the way it is. I don't The usual salesman will tell you what you want to hear. At Edison Nissan they cut through the flowery language and lay it out the way it is. I don't have to filter the sales spiel through skeptic's filter-paper. They don't waste my time. Either we make a deal or we don't. Either way we remain friends. I have been going there for about ten years. It is the only car place that I trust. But don't trust them because I say so. Go there and find out for yourself. Today, in preparation for Mother's Day, the owner of Edison Nissan was standing outside in the rain, greeting customers and handing them expensive bouquets of roses for Mom. He decided that it's the least he can do to make a lousy Mother's Day a little better this year, despite economic collapse and widespread disease. Who else has such a big heart? More