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Edison Nissan - Service Center

Edison, NJ

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63 Reviews

63 Reviews of Edison Nissan - Service Center

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March 06, 2024

The worst , stay away . zero customer service , once you pay your inflated service bill you can never get in touch with anyone ! More

by ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
advisor and lack of a service manager
Mar 07, 2024 -

Edison Nissan responded

Ken, please allow us to apologize for the negative experience you have had. Please reach out to me at jamie@route46autos.com to further discuss this. I look forward to speaking with you. Jamie Rusignuolo

January 30, 2024

Description of complaint: I brought my car in for a track that needed to be replaced in October. While there I brought up to the service manager, Joseph Ciprello, and he told me he would take pictures More

by kjewell732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Ciprello
Jan 31, 2024 -

Edison Nissan responded

kjewell932, we sincerely apologize for your sub-par experience and would appreciate the opportunity to make things right. Could you please contact me at jamie@route46autos.com, so that we could better understand your concerns and hopefully find a way to accommodate your needs and wants. Looking forward to hearing from you. Jamie Rusignuolo

Feb 01, 2024 -

kjewell732 responded

Do you have any connection to Edison Nissan?

Feb 01, 2024 -

Edison Nissan responded

Yes, I am connected with Edison Nissan. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to dicuss this matter further. Thank you.

August 03, 2022

Stay away from this place! Absolutely horrible. Salesmen were condescending and bullying. Had a repair issue, had them do something sleazy to me. Nissan corporate no help at al More

by malevitt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tanya
Aug 04, 2022 -

Edison Nissan responded

I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you .

April 19, 2022

Never had such a bad experience! ! They worked on what they wanted to and not what I asked them to fix. I will never return to this dealership. I was working with Tina and Frank, More

by jhernandez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tina AND Frank
Apr 20, 2022 -

Edison Nissan responded

I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you.

December 25, 2021

I bought my car with exceptional service 6 months later the problems started. The service department is the worst!!!! everyone is in their own world and they have you waiting around for hours. you are both More

by KAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sabastian
Dec 27, 2021 -

Edison Nissan responded

KAD, I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you.

July 29, 2021

Brought in my car for my a.c they told me it's a compressor had them change and still not working customer service is terrible More

by Rudeboayjc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tanya,John
Jul 30, 2021 -

Edison Nissan responded

I apologize for your experience. Please contact me Cassandra Rene-Olima at colima@myedisonnissan.comif you wish to discuss this matter further. Thank you.

January 05, 2021

Come to them for an oil change with the coupe they sent out. The service advisor Chris Caturano said the coupon was invalid because they didn't have the conventional oil as they promoted, they used lube oi More

by Zhou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Caturano
November 02, 2020

Worst Service Experience Ever. On October 31, 2020 I brought my 2017 Nissan Murano, which has 7987 miles on the odometer, in because of an oil leak from the AWD system which is covered under a technical More

by Gabriel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fernando
May 08, 2020

Honest Salesmen! The usual salesman will tell you what you want to hear. At Edison Nissan they cut through the flowery language and lay it out the way it is. I don't More

by Pramananda Mukkerjee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank (owner)
January 16, 2020

Three years ago the service received from this leadership was good, but now all changed. Different staff. Today I had a terrible experience, I was aggravated from an employee named Fernando from Service Depa More

by Miriam
Recommend Dealer
No
Employees Worked With
Not good
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