
Edmond Hyundai
Edmond, OK
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Edmond Hyundai is great. This is where I bought my Santa Fe two years ago. Everyone, from my sales person, Alex, to my most recent experience with Tanner, in the service department, has been friendly and pr Fe two years ago. Everyone, from my sales person, Alex, to my most recent experience with Tanner, in the service department, has been friendly and professional. I always feel that whoever I deal with honestly has my best interest in mind. They don't try to push services on me that aren't necessary. I refuse to take my car any place else for service. More
Waited 2 hours for an oil change that I had an appointment for. If the service wasn’t free I would go elsewhere. Terrible experience. appointment for. If the service wasn’t free I would go elsewhere. Terrible experience. More
Out of every car dealership I've ever worked with this is by far the worst experience I have ever had of how to treat customers. Let me explain why you should NEVER shop here unless you want to be insulted a by far the worst experience I have ever had of how to treat customers. Let me explain why you should NEVER shop here unless you want to be insulted and talked down to. I purchased the exact same car from another dealer in town for $5,000 less, and was a wonderful experience. I arrived to test drive a car I spoke with a salesperson about, and he was still with a customer so someone else helped me. I asked him how he likes selling cars, and how long he's done it. He replied with "about 2 1/2 years, and that's about 2 1/2 years too long. I hate the car business to be honest." This didn't seem like a great start so far, but I tried to give him a chance. He told us he would go get the keys to the car, then a different man came out to work with us for a test drive. We exchanged names, and he said he was new to the business and loved it so far. During the test drive, he asked us where we were at in the buying process at least 10 times, and we explained to him that we're ready to make a purchase if we can find a dealership that is transparent and open with communication during the buying process. He told us that's probably not going to happen, because it's their "policy" to add on a $2,000 "special package" to every single car they sell, no matter which car. None of these items were on the original quote, so of course I had some questions about them. Instead of answering my questions he walked away to grab his sales manager and told us to sit down at a table after I told him I was ready to go over numbers so I could make a purchase that's right for my family. Both he, and his sales manager stood over us at the table, and didn't even sit down to speak with us. The first thing he said was "okay, what seems to be the problem here?" He was immediately defensive, aggressive, and condescending. He aggressively stated the non negotiable "special package" and upcharge over MSRP of $2,000 (which was the first I've heard of it from the now 4 people we've worked with). I asked him why they would charge people for options that weren't even installed on the car yet. NONE of the special package options were even on the car during the test drive which was laughable. He was extremely disrespectful, aggressive, condescending, and very uncomfortable to speak to. I spoke maybe 30% of the time, because he kept interrupting me. I was extremely calm despite the aggressive tone of the sales manager, and explained to him that I'm an easy-going person to work with, didn't want to make their job difficult, and we could probably find some middle ground if they weren't willing to let me walk. My other half asked "so let me understand this. You force people to buy a package of things they don't want that aren't even installed on the car, just because?" He tried to tell us that if they didn't they would go bankrupt (which is the biggest load of xx I've ever heard), and reiterated the "policy." I responded with "okay, then I guess this isn't the dealership for me to work with, and I wish you well in your sales." The sales manager looked at his employee rolling his eyes as they were walking away and said "can you xxxxing believe this guy?" After hearing that blatant disrespect I told him that I would be submitting a review so people would never buy here after the absolutely horrible, uncomfortable, blood boiling experience. He sarcastically replied "oh that's SO classy." Like I said in the top of the review, I went to a different dealership in town the same day, and within an hour and a half purchased the same exact model, year, paint color, and trim of car for over $5,000 less out the door. It was exactly the same thing to a T. It takes a lot for me to leave a review on a company, but I was so insulted and talked down to that I'm going out of my way to leave a review on every single website for them I possibly can to save people the trouble. I implore you, please stay away from here. More
Had a very pleasant experience during our purchase. Carleton Bennett was very helpful as our salesman, he was very attentive and has a great personality. Cole Morris in finance, answered any questions Carleton Bennett was very helpful as our salesman, he was very attentive and has a great personality. Cole Morris in finance, answered any questions we had during the purchase and was great to deal with. More
The overall experience was good. The only thing that made it not a 5 star experience was our salesman really focused on me during our visit when my husband and I were purchasing the car. I think our salesman it not a 5 star experience was our salesman really focused on me during our visit when my husband and I were purchasing the car. I think our salesman could've made more an effort to bring us both into the conversation and not just me, although I do understand I am the more chatty person! More
Very enjoyable buying experience. Sales and finance team were overly professional and listened to what we needed. Price was fair. Love our new car! Highly recommend. were overly professional and listened to what we needed. Price was fair. Love our new car! Highly recommend. More
Kyle was wonderful to work with! He did everything he could to get us the best deal. He took care of our family by getting us the best car! could to get us the best deal. He took care of our family by getting us the best car! More
Carleton was a jewel. He was incredibly informative and yet not pressuring. Carleton listened to what I needed out of a car...he made suggestions based clearly and solely on my needs. Due to his discipline yet not pressuring. Carleton listened to what I needed out of a car...he made suggestions based clearly and solely on my needs. Due to his discipline of focusing on what I said ..not what he wanted. I purchased a new 2022 and can't be happier 😊. He has reached out a couple post the sell ... still exhibiting exceptional customer service 👏...THANK YOU Carleton!! More
My experience with Edmond Hyundai was much better than expected. Sam was so helpful and answered all of my questions while I was test driving my Hyundai Palisade. Some questions were answered before I eve expected. Sam was so helpful and answered all of my questions while I was test driving my Hyundai Palisade. Some questions were answered before I even asked! He made sure the vehicle I wanted fit all my needs and didn’t pressure me to purchase something more than I needed. He was extremely knowledgeable which made me comfortable with my decision to purchase a Palisade vs a Santa Fe. Dallas and Matthew made the purchasing and financing of my vehicle painless! The entire experience was amazing. I’ve even been able to tell my family and friends about the experience and hope to send some referrals to Sam! More
My service specialist was kind, attentive and helpful. Contacted me regarding cost before moving forward with repair. Timely in getting the work done. Offered a ride rather than waiting. Stayed but glad Contacted me regarding cost before moving forward with repair. Timely in getting the work done. Offered a ride rather than waiting. Stayed but glad for the offer. More