Edmond Hyundai

How to exceed expectations? Simple. Following procedure. I took my car for the Stop Lamp Switch Campaign and for the regular car service. After 2 and something hours they returned the car without any descri I took my car for the Stop Lamp Switch Campaign and for the regular car service. After 2 and something hours they returned the car without any description of what was done to it. While driving down to Oklahoma City I realized that the Cruise Control was not working and the "Next Service" sticker on the windshield was not updated. I drove back to the dealership and realized that the Stop lamps were turned on even though the car was off. After approximately more than 10 minutes, George brings back the car saying that they had done the stop lamp switch job wrong the first time; increasing the risk of a crash if I may add.The next day, I realized that the Windshield water pump was empty. What’s funny is, that on the Multi Inspection sheet they marked it as OK. They clearly lied.Following the MPI process they would have caught the Stop Lamp Switch issue as well.They did such a poor job that they did not send me a survey email for the car inspection done on July 12th. Overall, this tells me that Edmond Hyundai is completely unprofessional and irresponsible for not following something so simple and basic as the Multi Point Inspection. So now I'm wondering, did they really do a Tire Rotation inspection?Maybe I should have marked the tires to prove if this inspection had been done. Although they are pretty good at charging though I'll give them that, after paying almost $80 for a poor car service. But no worries, I'll just go somewhere else and warn other families' More

Zac and Nathan seem to have a great deal of compassion for their customers. Even after the sale, Zac has continued to stay in touch to make sure I'm still happy with my purchase and quickly rectifies any for their customers. Even after the sale, Zac has continued to stay in touch to make sure I'm still happy with my purchase and quickly rectifies any issue that may arise. Great team there. All are very helpful and accommodating. More

All I have to say is that Charlie is awesome he has always treated me with the utmost respect never met someone so helpful and friendly thank you Charlie keep up the good work always treated me with the utmost respect never met someone so helpful and friendly thank you Charlie keep up the good work More

Ledan was the best! She gave us a great deal and didnt push us or give us the "Typical Salesman (or sales woman)" vibe." I will definitely recommend her to others. She even sold my mom a car and she had a push us or give us the "Typical Salesman (or sales woman)" vibe." I will definitely recommend her to others. She even sold my mom a car and she had a great experience as well. More

I would like to tell you about the experience our family had at Edmond Hyundai. My son purchased a 2001 Jeep Grand Cherokee on June 21, 2013. The purchase of the vehicle was a very pleasant experience. T had at Edmond Hyundai. My son purchased a 2001 Jeep Grand Cherokee on June 21, 2013. The purchase of the vehicle was a very pleasant experience. The sales associate Anthony Gonzalez made us feel like he was looking out for our best interest. Before we went on our test drive Anthony brought us each a bottle of cold water which was very appreciated since that day was very warm. By the time we got back into the dealership everyone was offering bottled water and making sure we were being taken care of. This kind of customer service is not usually common in car dealerships others should be taking notes. A week later after buying the car we have experienced a problem with the electric fan in the cooling system. The fan has quiet working. I called a couple part stores to see if they carried the replacement fan for this vehicle and was told since the car had the towing package the part had to purchased thru a dealership. I proceeded to call several Jeep dealerships and found the price of the part was quite pricey. After this discover and that we only had the vehicle for just over 1 week I decided to call the dealership and explain the issues we were having. I knew that the vehicle was purchased as is and had no warranty but felt with the experience at dealership and there strong customer service that was portrayed during the day of the purchase they might help us. I talked you the Used Car Manager, Charlie Boles, explaining to him that electric fan motor in the cooling system had quit working just over a week since my son had purchased the vehicle. My question to him was if we could possibly purchase the part thru Edmond Hyundai at the dealers cost. He asked me the details of the price and where I found the part to be purchased and told me he would call me back. Within 15 minutes he had me called back with a price and told me that Edmond Hyundai was taking care of part of the price of the part as well. This was very good news since the price of this part was straining our monthly budget. Charlie and Edmond Hyundai have gone well over our expectations and we greatly appreciated all their efforts. We would recommend Edmond Hyundai to anyone that is in the market to purchase a vehicle new or used. Schasteen Family More

Very friendly but very Deceitful. I felt very taken advantage of! . Prices too high and they dont like to come down much. Made promises that weren't kept. Whether its poor communication or intentional, advantage of! . Prices too high and they dont like to come down much. Made promises that weren't kept. Whether its poor communication or intentional, I had not just one bad experience, but two. I'm still trying to figure out how they screwed me so bad with my eyes wide open. Their words are all the right ones. Their follow thru is awful. The call backs take a long time if you get them. Ughhh. I could go on but it's a waste of my breath! More

I went to this dealership to look for a new car since mine had been totaled out I walked around for about 10 minutes before someone even spoke to me and my boyfriend. Once we started looking at cars the mine had been totaled out I walked around for about 10 minutes before someone even spoke to me and my boyfriend. Once we started looking at cars the sales men essentially told us that we would have a hard time getting approved for any vehicle we looked around at several vehicles we decided to take our business elsewhere since the sales man was really rude. I went back to the first place that I had went to and got a car that I love and their staff was substantially nicer and worked with us and did everything they could to find us something we would love! I honestly would go to David stanely before I would ever think about coming back to Edmond Hyundai and absolutely despise David Stanley! Worst experience I have ever had to say the least!!!! More

I START WITH MR. TJ SALES PERSON VERY NICE PERSON TO DEAL WITH AND HIS TEAM MEMBER MR. NATHAN AND THEN AFTER THAT BEST THING IS FOLLOW UP AND FOR THAT VERY NICE LADY MARY PITTERSON . THEY MAKE TREMEND DEAL WITH AND HIS TEAM MEMBER MR. NATHAN AND THEN AFTER THAT BEST THING IS FOLLOW UP AND FOR THAT VERY NICE LADY MARY PITTERSON . THEY MAKE TREMENDOUS FOLLOW UP EVEN SMALL LITTLE THING TOO. SO ANOTHER WORD MY EXPERIENCE WITH EDMOND HYUNDAI WAS EXCELLENT . More

Made a sales agreement for Edmond Hyundai to dealer trade for a 2013 Veloster Turbo with Ultimate Package on Monday 6/17/13. Signed paperwork in finance office even though I had pre-approved financing throu for a 2013 Veloster Turbo with Ultimate Package on Monday 6/17/13. Signed paperwork in finance office even though I had pre-approved financing through my credit union. I had to sign the paperwork to enable the dealership to trade another dealership for the car that I wanted. I was told by finance guy that my car would remain "AS IS" until new vehicle showed at dealership and I had signed over the title to my car to Edmond Hyundai. I was given a loaner Veloster to drive that reeked so bad of smoke that we had to drive with the windows down. I had to vacuum out cigarette ashes, spray Febreeze and clean the door handles from sticky stuff before I could drive it to work the next morning. when I got home, I saw that Norman Hyundai had the exact vehicle I wanted. The next morning I received an email from Mary thanking me on my purchase. I let her know that the loaner was dirty and she wanted me to bring it back. I told her about the vehicle in Norman, and she said it would be no problem to get it and they would have it that evening so no need to bring loaner back for another. Well, I got no notification of trade and I text salesman TJ. I received a text that he would contact me when he got in at 9:00 am the next morning. So I called dealership and asked for TJ, he was with someone; Nathan, he was gone; and Mary, she was gone. I asked for another Sales Manager, I got Hasaan. He told me I would have to call back tomorrow, "BECAUSE HE WAS WITH OTHER GUESTS"!!!! I did not receive a phone call the next day from TJ and got one from Nathan at 3:00 pm on Wednesday 6/19/13 saying that they were having problems getting the vehicle. These vehicles with this package are hard to get. No other dealer would trade with them. I told him I had told Mary about the one in Norman, he said he would call. He did and they would not trade. I decided that they were never going to get a car so I told Nathan I was going to come and get my vehicle. He agreed. When I arrived at dealership, my vehicle was in front. I opened it with the extra key and I noticed it had been detailed, my 13.1 half-marathon sticker was gone, floor mats were in the trunk, an inventory sticker was on the front windshield and the tag was gone. I put my things inside and locked it. I was met by Nathan at the door with the extra key and title. I asked for the locking lug nut lock, the paperwork that I had signed in finance and the tag. He went to get a copy of the paperwork. I was told that TJ had the lug nut lock at his house and I said he needed to get it NOW. He left to get the lock and Nathan looked for my tag. I asked why the vehicle had been touched and told him I was assured by finance guy it would not be touched. He said that was not true and I should not have been told that. TJ brought back lock and tag could not be found. So, now I have to go and get a new tag/decal ($13.50) and waste more of my time and produce a receipt for them to reimburse me. REALLY!!!!!! Do you not trust me to go and get a tag. UNBELIEVABLE EXPERIENCE!!!! And "not a sorry for your time and troubles" or anything from any person at the dealership. I believe that they knew they were never going to get that vehicle and that I would settle for something else, especially since they already had mine ready for the Used Sales lot. VERY ODD?????? More