Edmond Hyundai

I’m told that they are working to provide a warranty repair if they are able to find parts. If that happens and my car is ever repaired my current opinion will improve. repair if they are able to find parts. If that happens and my car is ever repaired my current opinion will improve. More

If you are thinking about purchasing a Hyundai, I recommend you go to Automax Hyundai in Norman rather than Edmond Hyundai. The customer service here, with the exception of my salesman Kyle sucks. I recommend you go to Automax Hyundai in Norman rather than Edmond Hyundai. The customer service here, with the exception of my salesman Kyle sucks. I was here on Monday ready to make a deal and trade my 2014 Chevy Malibu. The two finance guys, Matthew and Brian that I interacted with act as if you don't have any other options and that they are your last resort. They are very rude, offensive, dismissive and standoffish. This is more applicable to Matthew. I wouldn't let him help my dog finance a vehicle if that was an option. The "Edmond Hyundai Promise" that they say "distinguishes" themselves from other Hyundai dealers is a marketing scheme. The things that they offer in the promise are things that Hyundai offer to all customers buying a new vehicle. The things that I was told I wouldn't get anywhere else, like the free car washes, and oil changes, and loaners, and engines for life are things that I also get at the dealer where I purchased my vehicle from, Automax Hyundai in Norman and when I asked about these things, Automax told me that was something Hyundai offered, not just Edmond Hyundai. Also, the top notch customer service that they advertise is also a marketing scheme. They use this just to get you in the door. As I mentioned before, the customer service here is terrible. It's comparable to Walmart customer service, maybe a little worse.The ONLY positive customer service experience I had here is with Kyle who was my salesman and Kyle is great. I do recommend him if you happen to find yourself here. Very detailed and attentive to the customer. But if you have the option, I recommend Automax in Norman. Ty and Devon were great. I purchased my 2022 sonata limited from them and I am very pleased with their service. I highly recommend them. Personally, I will never do business here. I live in Edmond but I will be driving to Norman to have my Hyundai serviced when that time comes. More

Where to even begin? My suggestion: DO YOUR HOMEWORK! I was in the market for something more gas conscious. I had a 2019 Chevy Silverado RST Z71, I wanted a new SUV of some sort. I went on 10/30/2021 to se was in the market for something more gas conscious. I had a 2019 Chevy Silverado RST Z71, I wanted a new SUV of some sort. I went on 10/30/2021 to see what was available on the lots. I went to a Kia dealership and really liked the 2022 Kia Sorento, but didn’t like that they had it marked up so high. I then went to a Volkswagen dealership. I found a vehicle I liked, but they offered me $41,000 for my truck when KBB said $48,000, so I wasn’t impressed. I then went to Edmond Hyundai. I test drove a 2022 Hyundai Santa Fe Calligraphy… top of the line, and exactly what I wanted. My salesman said he would get with Brian (the sales manager) and start getting numbers out together. They’re in the process of renovating their location, so we were in a small building with absolutely ZERO air conditioning. After waiting for about 30-45 minutes, I finally had to step outside for some sort of fresh, cool air. Brian finally did a trade value and worked on the price of the car. They offered me $35,000 for the truck and said their best price on the Santa Fe was $51k (and some change). I told Brian and my salesman that it was a lowball offer and that I had already been quoted $41,000. He tried to sell me on the “Edmond Hyundai Promise”, but I pointed out everything they quoted and promised, I could get at ANY Hyundai dealership (excluding the $17.95 additive that they said you HAVE to put in your vehicle when it’s service with them for the warranty to work). He told me, “if you can get $41,000 for that truck, run to it and never look back”. They were very dismissive and it was extremely off putting! By this time, I had my heart set on the Santa Fe, but I knew I wouldn’t be doing business with Edmond Hyundai. I made the VERY short drive to Automax Hyundai in Norman, and these guys knocked it out of the park! I got a BRAND NEW 2022 Hyundai Santa Fe Calligraphy for $44,500, they gave me $46,000 for my trade in. Ty went above and beyond to get me fixed up and I can say that I’m a happy camper. Do yourself a favor, do your research! I can’t even begin to imagine the countless families that they’ve successfully taken advantage of, again, they’re renovating, so that must mean they’ve found plenty of “suckers” to fit their ridiculous bill. Stay away from Edmond Hyundai, unless you enjoy being screwed over… to quote Brian, as he did give one good piece of advice… “Run…and never look back”! More

They didn't have what they had for the recall so we have to set up another appointment and make arrangements to drop it off again to set up another appointment and make arrangements to drop it off again More

The experience is always wonderful. I've never had an issue with neither the service writers or the mechanics. The vehicle is always taken care. issue with neither the service writers or the mechanics. The vehicle is always taken care. More

They were awesome to work with. Helpful and courteous. No pressure sales was wonderful for us. pressure sales was wonderful for us. More

Under construction so the waiting room is in another building. The young lady who was hosting made me feel comfortable. building. The young lady who was hosting made me feel comfortable. More

Great great great great great great great great great great great great great great great great great great great great great great great More

First oil change, either it was real sloppy or I have an oil leak in my new Palisade. Dip stick says it is full of oil, so my guess is sloppy workmanship. Oil is all over the bottom cover of engine bay, a oil leak in my new Palisade. Dip stick says it is full of oil, so my guess is sloppy workmanship. Oil is all over the bottom cover of engine bay, and my garage floor. Grrrrr!! If it wasn’t already paid for, I would not go back. You want 5 star ratings, then do 5 star work. Check in was excellent, shop let you down. More

Normally I don’t have issues but this time I did, I dropped my car off at 10:45 appointment was at 11am, I had agreed to the 19.99 additive I had to get for the engines for life, 3 hours later due to n dropped my car off at 10:45 appointment was at 11am, I had agreed to the 19.99 additive I had to get for the engines for life, 3 hours later due to no call nothing letting me know it was ready I went to the service to find out my car had been ready and I was being charged over 30, the lady who helped me said she would waive the extra for my inconvenience but it shouldn’t have had to be since I didn’t even know about it, I understand the construction but I don’t understand the rest no reason for it. More