El Cajon Mitsubishi

The worst dealership in all of San Diego. I’ve never met a staff less concerned with anything about your vehicle the second you drive off their lot. Service department is terrible they’re not they’re to help you only to boost their sales. The parts department is no help because they go off of what the idiots in the service department tell them. I will not be buying Mitsubishi ever again or recommending it to anyone else after the terrible experience I’ve had. And I own 2 Mitsubishi’s but never again.

Chad wanted more down payment before checking my credit score. For a $7000 car, a good credit score. I don't think more than $1500 is needed for a down payment. Check my credit score, run the numbers and I will decide if I can afford it or not. DO NOT ASK ME WHAT MY BUDGET IS!! Run the numbers first!!!

Cant say enough about their salesman "Wally" customer service, Annie and the owner. We had a couple of issues and they were on it so fast. They did not pressure us into buying anything and let us move at our own pace. We left with a great used vehicle and next time we need another car we will go there. If you go tell them Robin and Billie said HI!

Great experience with El Cajon Mitsubishi. The sales person I worked with "Wally" was a very nice guy who went out of his way to help me with the purchase. If you want a fair, no hassle deal, give them a call now!

I’m very unhappy with the service here. I’ve been going here continuously for about 8 years or so, why? I don’t know. Every time I go and get a service I receive my car back in a a different condition. Either a new scratch or oil on the inside of my vehicle. I’m not sure who works on the vehicles but what I do know as a mechanic is that this place has been unprofessional and shouldn’t be considered a dealership bit as a jiffy lube.

I brought in my Mitsubishi car for service because the rear brake light on the right side wasn’t working. It was the bulb so I had them change it. It didn’t take long for them to do it but after the work, the cover was full of really deep scratches. It was a good thing it didn’t break. I couldn’t complain right away because I was in a hurry to go home so I brought it back the next day. Boyd was really helpful and he polished it so it’s not that obvious anymore. But the fact still remains that whoever serviced my car didn’t do a good job. That mechanic who serviced my car wasn’t careful at all. I brought my car there several times already but this is the first time something like this happened. They should have refunded me with how much I paid them. It was expensive in the first place. Now I’m wondering if they’re really doing a good job there. My review and the corresponding rating are due to the mechanic’s work. Boyd was great in assisting me with the issues and resolved them to my satisfaction.

Every single person at Mitsubishi El Cajon was great, friendly and professional. The whole process was smooth. I didn’t feel any pressure, they were clear with the information needed and helped me out with everything along the process. Thank you Steven, Scott, Bob, Wally, Sasha and the rest of the team, you all made me feel welcomed and happy with my purchase! Adriana

Quick process. In and out. Steve was cool. Made sure I was taken care of!! Very professional. I’d recommend this dealership to anyone looking for a quality car and good customer service!

Came in using silverock claim for my TPMS for 1st time w my 1st Mitsubishi purchased. Boys was my service manager. And Monica was the wonderful customer service lady that picked up and quickly scheduled my appointment.Boyd was very awesome. Explained the details as he went through the process using a claim. At the end, my TPMS was fixed and purchased new Mitsubishi wipers. Not pushy. Respectful and provide an expedited service to address my issue and provide knowledgeable recommended up coming service. Impressed with service and work. Plan to come back for future Mitsubishi needs!

I dont believe they rotated my tires, I paid for it but noticed it was in same position I have marked my tires For the most part they are good