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El Dorado Mazda - Service Center
McKinney , TX
77 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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77 Reviews of El Dorado Mazda - Service Center
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August 19, 2023
I came in on a Saturday morning with no appointment for an oil change. Since we paid for maintenance when we purchased the vehicle from El Dorado, it makes more sense to use their service rather than a qui an oil change. Since we paid for maintenance when we purchased the vehicle from El Dorado, it makes more sense to use their service rather than a quicker fast oil change place. The oil change took 2.5 hours; however, only about 30 minutes more than I was told it would take. I was less than impressed with William and in particular his customer interaction. He was impatient and just edgy enough to be polite while still being condescending and bothered. It could have been and off morning for either of us, but I feel it is important to share my experience. This was unusual in that we have always had great customer service experiences both in Sales and Service at El Dorado. Please keep up the good work, it is truly appreciated. 4-stars that lean heavily into past experiences. More
by Scott
Employees Worked With
William
Helpful June 27, 2023
Excellent service, knowledgeable and courteous service advisors, and a fully equipped waiting area provide a first class service experience. advisors, and a fully equipped waiting area provide a first class service experience. More
by tomfranc55
Employees Worked With
June 08, 2023
Great service, very informative. Warm welcome and very responsive to customer questions even though silly questions Warm welcome and very responsive to customer questions even though silly questions More
by prash agarwal
June 05, 2023
Had been to this dealership for third time. Very professional and friendly staff. No pressure, but they do recommend service. They share the details of service and condition of vehicle through Very professional and friendly staff. No pressure, but they do recommend service. They share the details of service and condition of vehicle through inspection video. More
by BalaG
Employees Worked With
May 31, 2023
I have purchased 3 Mazda automobiles from El Dorado. Extremely satisfied with my purchases. Commendable sales & service. Extremely satisfied with my purchases. Commendable sales & service. More
by a-btolly6821hecky
Employees Worked With
May 09, 2023
Service Department is friendly, informative, and easy to schedule an appointment. Greeted at the bay when you pull in, informative video sent of the car in the service area, and needed or suggested repairs schedule an appointment. Greeted at the bay when you pull in, informative video sent of the car in the service area, and needed or suggested repairs always made clear, no pressure to complete any service. My car is always in good hands. More
by NS
May 02, 2023
It was very easy scheduling a service. The work was done quickly and while I waited I talked to a very nice salesman whose name I don't remember. The showroom was clean and comfortable. An The work was done quickly and while I waited I talked to a very nice salesman whose name I don't remember. The showroom was clean and comfortable. And, I got a coupon for a car wash!!!! More
by zgoldwyn
Employees Worked With
Brian Simmons, Steve Miller
April 14, 2023
We have been having our Mazdas serviced at El Dorado since 2007. The current manager, Nick, always takes good care of us to ensure we have the best possible service experience. If there happens to be a since 2007. The current manager, Nick, always takes good care of us to ensure we have the best possible service experience. If there happens to be a problem, it is resolved quickly. I would recommend El Dorado to anyone who has a Mazda. P.S. I have also purchased 3 Mazdas from El Dorado. More
by JD
Employees Worked With
Nick, Brian
March 21, 2023
Rodney Ford was my Service team member for a car inspection. He made the process really quick & easy and even showed me how to complete the online Vehicle Registration. I trust this location with my inspection. He made the process really quick & easy and even showed me how to complete the online Vehicle Registration. I trust this location with my service needs, and they have a really friendly staff. #GreatExperience. More
by Sharla
Employees Worked With
Rodney, Kas
