Elder Ford of Tampa
Tampa, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I have already explained my reasons is other surveys. And have not heard anything from the dealer. This is just another reason why I would not buy or have any interest in spending money at Elder ford. And have not heard anything from the dealer. This is just another reason why I would not buy or have any interest in spending money at Elder ford. More
The whole staff was very informative. Sales team was patient with us. They matched or came in below the competition. Truck was delivered to our residence as promised. The truck provides e Sales team was patient with us. They matched or came in below the competition. Truck was delivered to our residence as promised. The truck provides everything I need. We are very happy with the whole experience. Five star all the way. More
I had a service job done, I was told my car had an additional diagnostic test done after replacing the parts that needed to be fixed on my car and that my car was running fine. I paid just about 1,000 additional diagnostic test done after replacing the parts that needed to be fixed on my car and that my car was running fine. I paid just about 1,000 dollar for the maintenance just find out my car was still running bad. Check engine light was on, car was stuttering and jerking when driving it. I ended up having sell my car because of the issues I was having with it. After leaving a bad review, I was contacted by Arne the service manager that I would receive a refund only if I left a better review. I left a better review, however, it wasn’t 5 stars like he asked it to be (because he wants his service location to look good and cover up bad reviews) so he told me that he wouldn’t give me my refund. I then followed up with a bad google review, the GM Dan Sills responded to it apologizing leaving me with his phone number to contact him regarding my refund. Mind you, this guy copy’s and paste the same message on all bad reviews. I reached out 3 times, left 3 voicemails, sent a email and never got a response after 2 weeks of waiting to hear back from him. Called the customer complaint line, filed a complaint and created a case report. The report was sent over to the service manager or GM (not sure), it’s been over a week and never got a response. More
dan and the team always treat me very well and take care of mt concerns of mt concerns More
Johnny was very professional. They handled my recalls in a timely manner. I was pleased with the service. They handled my recalls in a timely manner. I was pleased with the service. More
Sales went great, even the paperwork went well. I had the vehicle delivered however was never given a walk around of the new vehicle and when they left with my trade, I found several issues with th I had the vehicle delivered however was never given a walk around of the new vehicle and when they left with my trade, I found several issues with the interior that were never mentioned prior too. I brought the issue up to the customer service manager Cheyenne Lightfoot And it seemed to be just 'swept under the rug'. More



