Elder Ford of Tampa

Rami was very approachable and professional. He was fully engaged in getting me serviced and kept me up to date on the status of the work being done. He's a great guy. He was fully engaged in getting me serviced and kept me up to date on the status of the work being done. He's a great guy. More

I can't comment on Jennifer Perez because when I went in for service, she was not at her desk. When I went back to get answers for what was going on, she was not at her desk. And then when I returned to pic for service, she was not at her desk. When I went back to get answers for what was going on, she was not at her desk. And then when I returned to pick up the truck she was still not at her desk, and I never actually met her. As far as the rest of my experience, I purchased a truck that had over $3000 of add-ons. One of them was a ceramic coat that the truck does not have. The other one was tint that the truck also did not have. I have receipts for both of those services which I had done myself afterwards. It also says that there is a spray on bedliner, which is the original one from when the truck was new and is missing in half of the spots. I don't need a bed liner so I let that go. However, considering that you are charging thousands of dollars for things that customers do not have the option to choose or not choose you should at least have those things done. I also had an issue that right out of the dealership when I was on the highway and hit 70 miles an hour, the truck was vibrating. The response from the team was terrible as soon as it came to service and not sales. I could not believe that such a large dealership was run in such a way. Finally, I bought a new scanner for one of my other vehicles and just for fun decided that I would scan my new truck. It has a deleted code for a transmission control module. That means that somebody scanned the truck at the dealership, saw this issue, and deleted the message without addressing the concern. This is a mechanical problem and something that could make my truck stop More

Quality dealer that was customer focused and going distance to insure quality service. Elder Ford is a top notch dealer from sale to service. distance to insure quality service. Elder Ford is a top notch dealer from sale to service. More

Jennifer and the entire team were fantastic. I am extremely pleased to find a dealership that can service my brand new F-150 Shelby that I purchased from Matthew-Currie last year. I was unaware I am extremely pleased to find a dealership that can service my brand new F-150 Shelby that I purchased from Matthew-Currie last year. I was unaware that they did not have a Shelby certified master technician. Thank you to Jennifer Perez as she was unmatched in her assistance. Also, my plan is to come back in the coming months and have the vehicle coded across the street, which was another great referral from Jennifer. More

They were efficient. They were professional. I received excellent service. I found them to be very knowledgeable. They were professional. I received excellent service. I found them to be very knowledgeable. More

Excellent customer service. Always kept me in the loop during my trucks service. Mike described in detail what I needed to keep my truck running excellent. Video sent to me help Always kept me in the loop during my trucks service. Mike described in detail what I needed to keep my truck running excellent. Video sent to me helped a lot. More

Everything went very well with my conversation with Nicole. Pleased with all the service that was done Nicole. Pleased with all the service that was done More

I had a fantastic experience at Elders Ford dealership, thanks to the excellent communication and service provided by Sawyer. He was knowledgeable, friendly, and responsive to all my questions. Throughout thanks to the excellent communication and service provided by Sawyer. He was knowledgeable, friendly, and responsive to all my questions. Throughout the entire process, he ensured I was informed and comfortable with my choices. His professionalism and dedication to customer satisfaction made my car-buying experience smooth and enjoyable. Even after the purchase, the dealership continued to communicate with me with any concerns since my purchase was from out of state. We are very pleased overall. More

Nice and clean facility and a good place to go for an exceptional oil change exceptional oil change More

Awesome communication and fast turnaround time. They offer loaners which is very important to me because I work 24/7 They offer loaners which is very important to me because I work 24/7 More