Elder Ford of Tampa

I've been a repeat customer for the past 6 years. Today is my 3rd new truck! They worked with price and explained everything to me Today is my 3rd new truck! They worked with price and explained everything to me More

Extremely disappointed with the lack of communication and customer service at Elder Ford. I have been trying for more than two weeks to get my Ford Escape serviced after the latest recall update caused probl customer service at Elder Ford. I have been trying for more than two weeks to get my Ford Escape serviced after the latest recall update caused problems with my touchscreen. I had no issues with the screen before the update; now it is constantly buggy and unreliable. We stopped at the dealership and spoke with Andrew, who told us he would communicate by text to arrange for me to drop off the vehicle. Unfortunately, that communication has been awful. I have repeatedly tried to coordinate the drop-off, but Andrew does not respond to my messages. We were also told that we were at the top of the loaner-vehicle list, yet nearly two weeks have passed with no loaner and no meaningful update. At this point, I have very little confidence that we are actually being prioritized as promised. A recall update performed by Ford created a problem that did not previously exist, and getting the dealership to address it should not be this difficult. The lack of responsiveness, accountability, and basic follow-through has made this one of the worst dealership service experiences I have ever had. Elder Ford seriously needs to improve its communication and customer care. More

Paid for something that was under factory warranty, my mistake since it's a Kia but I mentioned it was still in factory warranty and Johany didnt mention that couldn't be honored there and instead ran my mistake since it's a Kia but I mentioned it was still in factory warranty and Johany didnt mention that couldn't be honored there and instead ran my other warranty in which I paid an unnecessary $100 deductible. I also mentioned a sound that was like water moving in my glove compartment on engine start. That wasn't addressed and I got the car back dirtier than it came in. More

Always professional; Always timely; explains the issue in layman terms; but most of all very accommodating. layman terms; but most of all very accommodating. More

Okay Okay It was ok ok ok ok ok ok ok ok ok ok ok More

Bought a $24k. The gas tank was on empty. They told me they would not put gas in it nor did they even offer a $50 gas card. I've bought many cars in my life, both n The gas tank was on empty. They told me they would not put gas in it nor did they even offer a $50 gas card. I've bought many cars in my life, both new and used, and never left the lot without a full tank of gas. We're looking now to buy a new Ford Bronco, which the salesman knew, and will not be buying it from this dealer. More

Great dealership overall. They’re always attentive and respond to all my inquiries. Will continue being a customer for life! They’re always attentive and respond to all my inquiries. Will continue being a customer for life! More

Mateo is the best salesman Ive ever had the pleasure of working with. He’s very patient and super helpful. working with. He’s very patient and super helpful. More

Great dealership! Staff is always responsive and friendly. They have great pricing on new and used and go above and beyond to earn customers for life. Staff is always responsive and friendly. They have great pricing on new and used and go above and beyond to earn customers for life. More