
Elder Ford of Tampa
Tampa, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Took too long, work was sub par, took multiple return visits They had my vehicle for several months, the work was subpar and required multiple return visits to correct issues. I would never take a vehicle to the They had my vehicle for several months, the work was subpar and required multiple return visits to correct issues. I would never take a vehicle to their body shop again. More
Good folks to work with the sales experience was not too painful, and everyone at the dealer was willing to do whatever it took to make the experience enjoyable. So thank you the sales experience was not too painful, and everyone at the dealer was willing to do whatever it took to make the experience enjoyable. So thank you, I am enjoying my new truck. FYI, Brian Baracani and Johanny were very helpful with installing a couple of the accessories . More
4 hour oil change Don’t go to this dealer unless you have some serious time to kill. Scheduled an appointment for an oil change at 2, and was told nothing about the fac Don’t go to this dealer unless you have some serious time to kill. Scheduled an appointment for an oil change at 2, and was told nothing about the fact that they were understaffed. got my car back just after 6, after waiting in the waiting room for 4 hours. I started asking about my car an hour into waiting and every time I got very rude responses, mainly from Toni, that made me feel like it was my fault that it was taking so long or my fault for needing an oil change or something. Avoid this dealer at all costs. There are plenty of good Ford dealers in the surrounding area. More
Ms. Naida represent the meaning of great customer service. Love the environment-friendly and they make sure you understand your choice. I will recommend Elder ford to all my friends and family members. Very ha Love the environment-friendly and they make sure you understand your choice. I will recommend Elder ford to all my friends and family members. Very happy with your my car. More
Dealer mistakes. Management not fixing its problems. October 10th 2018 Yesterday, I wrote that Elder. "..offered me a truck for $2,306 more than their quote and to deliver it four months late. Then October 10th 2018 Yesterday, I wrote that Elder. "..offered me a truck for $2,306 more than their quote and to deliver it four months late. Then they offered a truck that didn't match the features I required and didn't offer to add those features at their cost. In other words; pay more, get less, and get it months late." Elder replied... "...I may not be able to change the past but, if you give us a chance, I’ll make it up to you. General Manager Dan Sills" I am open (and have been open) to giving Elder Ford a chance. I would be happy to purchase a truck with the features we originally agreed to and at the cost we originally agreed to. But Elder Ford management declined this request two days ago. Instead, Elder Ford offered a truck that meets my specs for $2,306 more, or a truck that doesn't meet my specs. ==================================== On July 6, 2018 I signed a buyers order with Elder Ford for a Transit cutaway. Vehicle delivery was estimated to be 6-8 weeks. I requested order status updates from Elder on July 19, August 10, August 29, September 14, September 17 and September 26. Only on October 1st did I learn that my order had been suspended due to errors by Elder Ford. How did Elder Ford offer a fix? Would they offer a similar truck for a similar price? No. They offered me a truck for $2,306 more than their quote and to deliver it four months late. Then they offered a truck that didn't match the features I required and didn't offer to add those features at their cost. In other words; pay more, get less, and get it months late. The result was that my business schedule was thrown way off. It has also resulted in additional costs and scheduling headaches for me and a contractor I hired for a customized interior. More
Negative Hello, I went to your diler but I was very badly received by a man named David who told him several times that I needed someone who spoke Spanish and Hello, I went to your diler but I was very badly received by a man named David who told him several times that I needed someone who spoke Spanish and he did not want me and he put me to a boy who only had English and then he treated me very badly and told me it was not his problem, I gave all my information to the boy and after a few minutes he left with another person to tell me that he needed a person who will sign with me or that he will look for $ 3000 ss a lack of respect for all the bad experience that happens in that diler, I I will take care to tell all my friends what happened to me there and I would never recommend anyone to go to that diler More
Great sales person and service I was a first time buyer and everything went great it didn’t take all day I was in and out with great service thanks and I’ll be back soon I was a first time buyer and everything went great it didn’t take all day I was in and out with great service thanks and I’ll be back soon More
Awesome and Above always!!! MARTIN HEISS Is Great!!! He always on top of everything especially with your car and understands at that moment how important communication and being MARTIN HEISS Is Great!!! He always on top of everything especially with your car and understands at that moment how important communication and being upfront with respect and honesty... Helping Customers! We need. More people like him in service departments. Above and beyond duties!!! More
Happy Happy Happy Walked in looking for a used car, I told Metin what I wanted my payments to be & not only did Metin and Nacer get me a payment lower than what I expec Walked in looking for a used car, I told Metin what I wanted my payments to be & not only did Metin and Nacer get me a payment lower than what I expected but it was a brand new vehicle with extended warranty and Maintenence package. I can't say enough good things about the sales team at Elder Ford. I will be buying my personal vehicleas and company vehicles from Elder Ford from now on More
Outstanding service and treatment I was treated like royalty once entering showroom. Austin Kedrie was introduced to me and had a proactive approach to getting me in a vehicle that sui I was treated like royalty once entering showroom. Austin Kedrie was introduced to me and had a proactive approach to getting me in a vehicle that suit my needs while staying within my budget. The Elder Ford staff not associated with the process were very accommodating to me and my son. I highly recommend Elder Ford. More