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Elder Ford of Tampa
Tampa, FL
5,682 Reviews
At Elder Ford of Tampa, we're eager to provide the winning Ford sales, auto service, and car financing in Tampa you seek. We're proud of our Ford dealership near St. Petersburg, FL, where a state-of-the-art facility, comprehensive new Ford showroom and fully loaded service bay await, while a savvy team of Ford professionals is prepared to meet your every need. We're not just interested in serving you right here and now -- we want to be your dealership for life!
Visit our Ford dealership in Tampa, Florida, to discover an eminently satisfying shopping environment. Designed to be vibrant yet soothing, our dealership has a 300-gallon saltwater aquarium, sports memorabilia and decorations, an automatic car wash, valet service, a comfortable customer waiting lounge and more. Of course, at the end of the day what a car-shopper wants is a car, and we're happy to oblige. With an inventory full of new, used and Certified Pre-Owned Ford models, including the Ford F-150, Mustang and Fusion in Tampa, we've got what you want and we can help you find what you need. We also sell pre-owned cars in Tampa built by other automakers, so you'll never lack for variety.
In time, you'll need to bring your hardworking Ford for some routine maintenance, and when that day comes, Elder Ford of Tampa has the garage to beat. We'll handle your request efficiently and effectively, whether you want a tire rotation and coolant flush or a laundry list of repairs. If you need auto parts in Tampa, we've got them. Not only do we have a generous selection of OEM Ford components to sell, but we also carry top-of-the-line ROUSH performance parts that do not disappoint. You'll race down the road with these parts installed!
Elder Ford of Tampa is your all-in-one destination for all things Ford. Stop by for a visit today at 9650 N. Florida Avenue in Tampa, Florida. We're just a short ride away for drivers coming from St. Petersburg, Clearwater, Lutz and beyond!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,682 reviews
June 20, 2013
I bought my 2011 Ford F150 Certified Pre-Owned in October 2012. The sales manager agreed to repair some minor dings as a condition to my purchasing the truck. He called it a “we owe” repair. After purchasing 2012. The sales manager agreed to repair some minor dings as a condition to my purchasing the truck. He called it a “we owe” repair. After purchasing the truck it was very difficult to get hold of the sales manager to schedule the repair. After multiple calls and voice messages I finally scheduled the repair, but when the truck was picked up, some of the dings were still quite noticeable, particularly on the driver door. The explanation was "well, you bought a used truck". After some discussion the sales manager agreed to have the body shop repair it. So they did. A few weeks later the clear coat on the driver door, where it was painted, started to peel. I ended up paying for a paint correction with someone local, and the body shop manager Rick Noel was very helpful with getting me a reimbursement, since Elder Ford was at fault. Since then, I’ve had to get the drive shaft serviced (TSB), and I have a software issue for which there’s not yet an update, which results in a jolt when transitioning between low gears. But what upsets me the most is the latest issue. The clear coat on the driver AND passenger side panels along the bed liner is now peeling, 8 months after purchasing the truck. When I took the truck to my local dealership to see if it’s covered under the current warranty, I was told that the panels weren’t painted by Ford, was likely in an accident, and therefore it isn’t covered. So I went back to Elder Ford to try for another reimbursement, but no, the response I got was "it's been too long". You get that? Ford won't correct the paint because Elder Ford sold me a truck that was in an accident and not painted by Ford. And Elder Ford won't reimburse me for the paint correction. Absolutely absurd. The right thing to do here is either offer to repair the paint failure, or reimburse me for getting it repaired locally. No truck purchased within 8 months should have 2 instances of clear coat failure. So much for buying a truck Ford certified and thinking you’re getting some peace of mind in terms of quality. I am extremely dissatisfied. I am very disappointed in the lack of quality with this truck, and more so with the lack of quality control and integrity at Elder Ford. I will not purchase another vehicle from them, and I strongly discourage anyone else to do business with them as well. Update: The General Manager of Elder Ford has contacted me and is willing to work with me on the clear coat issue. He was very pleasant to speak with and seems genuinely concerned for my satisfaction. I'll update this review as we move forward with a resolution. More
by sml6769
Employees Worked With
Jeff Bass, Ed Michaels, Rob Elder
Helpful June 13, 2013
Worst service center I have ever seen. They do not care about anything but taking your money, beware! The service advisors don't seem to know much about anything when it comes to a car and the service mana about anything but taking your money, beware! The service advisors don't seem to know much about anything when it comes to a car and the service manager is even worse. Avoid this dealership at all cost! More
by Longleaf
June 11, 2013
I came in to discuss my options of getting refinanced out of my high interest loan. Michelle Francis, the finance director, got me into an awesome used car (2012 Ford Fusion) with an excellent warranty. Char of my high interest loan. Michelle Francis, the finance director, got me into an awesome used car (2012 Ford Fusion) with an excellent warranty. Charles Redd, my sales man, was friendly and very attentive. Had to bring my car back for a quick service and Shaun Sharma continued the execellent customer service and had my vehicle ready within an hour. This is my second automobile purchase at Elder Ford and they are my dealership of choice. More
by MelanieMadison
Employees Worked With
Charles Redd, Michelle Francis, Shaun Sharma
May 28, 2013
Recently purchased a used car from a local Dealership (not Elder Ford) who uses this service department to fix and maintain their cars. Prior to our purchase of the vehicle we took it for an inspection (not Elder Ford) who uses this service department to fix and maintain their cars. Prior to our purchase of the vehicle we took it for an inspection (to Elder Ford) where a minor problem was discovered. We came back a few weeks later to have this problem resolved and we were happy with the service we received. Our main point of contact was the service manager Mike Stultz who helped us out with the whole process. He made everything as easy as possible even sharing a little about his family with us when he found out I had a small daughter. We live 2 hours away in Orlando but would return to have Mike refer us to a sales associate if we were ever in need of another car. Thanks again. More
by jehiers
Employees Worked With
Mike Stults
April 11, 2013
I thought the Quick Lane Service for oil changes is designed for "quick oil changes"? That is not the case here. It was a 2+ hour wait for me to get my oil changed! What was quick about that? I can get designed for "quick oil changes"? That is not the case here. It was a 2+ hour wait for me to get my oil changed! What was quick about that? I can get a full service in less time. Won't be back. There are other Ford dealers in the area to get my vehicle serviced at. This was insane. More
by sheliarocs
Employees Worked With
I don't remember
March 28, 2013
Everyone at Elder Ford was very helpful. Ed was able to answer most of my questions before I could even put them to words. He made my daughter and I very comfortable. He also helped to explain the value of answer most of my questions before I could even put them to words. He made my daughter and I very comfortable. He also helped to explain the value of the options I ended up choosing. A sincere thank you to the entire team, but Ed Michaels was the best! More
by aprlas05
Employees Worked With
Jeff Bass, Ed Michaels, Geoff Patterson
March 19, 2013
I was very happy with sales person Ed Michaels and although I could tell he was an experienced sales person, he did utilize a relaxed approach which was nice. I felt like I could have left at any tim although I could tell he was an experienced sales person, he did utilize a relaxed approach which was nice. I felt like I could have left at any time, I was not held hostage nor was my trade-in. Ed delivered on the promise to get me the spare key to the vehicle I purchased and he drove from Tampa to St. Pete with his wife in the car to deliver it to me. I knew he was doing it to go above and beyond and I appreciated that. As far as the sales portion, Ed was fantastic and I would recommend him. Since I purchased the vehicle on a Saturday, I was looking for a quick transaction so as to not take a lot of time away from my weekend and I experienced some delays between sales and finance, but to Ed's credit, I noticed he was doing just about everything. He was running across the street to check on service status, we was cleaning the car, he was running back and forth to make sure service was doing their job on the 2 items that needed repair, and he reset the oil change light. Based on the delays and some feedback, I got the opportunity to talk to GM-Terald and he was very good about getting right to the point and returning my calls. I felt Terald did a nice job both defending his staff and balancing my concerns. In the end, the actual deal took place over just about a 2 week period of time as the dealer remained in communication with me after the sale. I bring this point up as many people feel concerned when buying a used car that the dealer will vanish once the sale is made or that the customer service will end. I recommend the dealer and if you are in the market for a different vehicle but dislike the attitudes or typical posturing of sales people, give Ed a try as he has a little different approach and lets you kind of guide the process. More
by Paul1111
Employees Worked With
Terald Hopkins, Jeff Bass, Ed Michaels
March 10, 2013
THIS IS MY DEALERSHIP FROM NOW ON. PAUL & I WERE WORKING ON A DEAL THAT TOOK 2 FULL DAYS BECAUSE OF THE COMPLEXITY OF IT. THE MAN CAME THE NEXT DAY ON HIS DAY OFF TO FINISH THE DEAL. MIKE BROWN CAME WORKING ON A DEAL THAT TOOK 2 FULL DAYS BECAUSE OF THE COMPLEXITY OF IT. THE MAN CAME THE NEXT DAY ON HIS DAY OFF TO FINISH THE DEAL. MIKE BROWN CAME IN ON THE SECOND DAY AND WORKED HIS BUTT OFF TO FIND A WAY TO MAKE THE DEAL HAPPEN. ALTHOUGH I WAS A TIRED OF BEING THERE 2 DAYS IN A ROW ALL DAY, I GIVE BOTH PAUL & MIKE BROWN xxxxxxFOR GOING ABOVE & BEYOND THE CALL TO MAKE A DEAL HAPPEN WHEN IT LOOKED LIKE IT WASN'T GOING TO HAPPEN BY THE SECOND DAY. I WAS SO APPRECIATIVE THAT I BOUGHT THEM A CAKE LMAO. WHY? BECAUSE I BELIEVE PEOPLE ALWAYS WANT TO GIVE xxxx AND COMPLAIN, BUT HOW MANY PEOPLE REALLY TAKE THE TIME TO THANK THE WORKERS THAT GO ABOVE & BEYOND FOR U. I ALWAYS HERE PEOPLE TALKING CRAP ABOUT OTHERS BUT HOW ABOUT WE HEAR THE GOOD INSTEAD. THAT IS MY REASON FOR BUYING THE CAKE, SO THE WORKERS SEE THAT IT'S NOT ALL ABOUT GIMMIE GIMMIE GIMMIE, I AM ONE OF THOSE RARE PEOPLE THAT GIVE BACK ALWAYS & NOT JUST TAKE. WHEN I'M READY IN A FEW YEARS, I'LL GO BACK THERE TO THE SAME PEOPLE, HOPEFULLY THEY WILL BE THERE LMAO. HEY U GUYS NEED TO GO DOWN TO TAMPA FORD ELDERS & ASK FOR HELP FROM MIKE BROWN & PAUL COVELL. PAUL EVEN GAVE ME HIS CELL # AND I CALLED HIM OFTEN FOR SEVERAL THINGS AND NOT ONE TIME DID HE SOUND FLUSTERED OR GOT IMPATIENT WITH ME AND ALL MY QUESTIONS. More
by GUESTGUEST
Employees Worked With
MIKE BROWN & PAUL COVELL
February 17, 2013
Outstanding customer service. This dealer was 2 hrs from my home. Prior to my visit Ed Michaels was very responsive to my questions, quickly providing photos and videos of the vehicle. The vehicle was rea my home. Prior to my visit Ed Michaels was very responsive to my questions, quickly providing photos and videos of the vehicle. The vehicle was ready for me to test drive upon arrival. The negotiation process was not un-pleasant and the transaction went smoothly. I had planned to trade-in but was unable to reach agreement on price. I choose to purchase the new vehicle but kept my old car. I was worried about how I would get my old car back to my home. Ed volunteered to drive my old car back to my house the next day! At no cost to me! This is true customer service and it far exceeded my expectations. Thank you Ed and the rest of the Elder Ford team. I love my new car! More
by dtr76
Employees Worked With
Ed Michaels
