Elder Ford of Tampa

Fast and friendly Went in for an oil change with no appointment. Was done in just over an hour. Free car wash was nice. Everyone was very friendly. Went in for an oil change with no appointment. Was done in just over an hour. Free car wash was nice. Everyone was very friendly. More

miracle I went to Elder Ford wanting to trade my used car for another used vehicle and they did even better I ended up driving off with a brand new car I went to Elder Ford wanting to trade my used car for another used vehicle and they did even better I ended up driving off with a brand new car More

Excellent customer service I am so impressed with Chris Newton. He went above and beyond to take care of my Ford Escape. I really appreciated his thoroughness and patience. I am so impressed with Chris Newton. He went above and beyond to take care of my Ford Escape. I really appreciated his thoroughness and patience. More

Bare minimum service While I did come in towards the end of the day, my initial experience felt rushed. The service technician had me out the door and in an Uber (which wa While I did come in towards the end of the day, my initial experience felt rushed. The service technician had me out the door and in an Uber (which was a poor driver) before fully going over what to expect the next day when they had a chance to look at my vehicle. I did receive multiple texts on my way home which would have required me to sign up for a text service in order to communicate with the service technician. When I called the next day to get a status on my vehicle, because I hadn't been called, I had to call multiple times and leave messages that were not returned. Fortunately the problem was a simple belt replacement. However it took longer than originally promised. (I ended up coming the next day to retrieve my vehicle.) Although the service technician did go over other issues discovered while my vehicle was repaired, I noticed the next day that my cruise control was no longer working. (The display would light up but it didn't actually function.) I called the next day to report issue it the service technician and advise that I could wait until I had an opportunity to have on one of the other issues discussed addressed to have the cruise control restored. I left a message and to date have not received a call back. More

Nice place to find a car!! Very professional and freindly! Great atmosphere! Got exactly the car I wanted!! Ken Lee was very hospitable- showed me how to operate the car's speci Very professional and freindly! Great atmosphere! Got exactly the car I wanted!! Ken Lee was very hospitable- showed me how to operate the car's specials features. Even hooked up my phone ! More

Excellent Service I thought I needed new brakes. Chris my advisor told me for the mileage I used, I probably didn't need new brakes. He was correct. Good honest people I thought I needed new brakes. Chris my advisor told me for the mileage I used, I probably didn't need new brakes. He was correct. Good honest people at Elder Ford!!! They actually know their product and services. Excellent work!! More

It was good. Just not enough people on Saturday Mike was new, but great to work with. He was very friendly and on top of things. Didn't take any longer than I tought it would. Mike was new, but great to work with. He was very friendly and on top of things. Didn't take any longer than I tought it would. More

Shocked with lies and bad service Watch for this dealership, be careful going there 1- they sell a car and deliver another cheaper one, you need to watch the vin# and stock # 2- they Watch for this dealership, be careful going there 1- they sell a car and deliver another cheaper one, you need to watch the vin# and stock # 2- they promise a delivery date, they never keep 3- you are lucky if someone return your call or answer your e-mail after purchase is made 4-they will call you only to beg you to do a nice report on Ford.com 5- when I threaten them to bad report them on ford.com I received an email from Ford thanking me for registering, they beat me to ford.com and registered on my behalf 6- they sell you accessories, they keep original parts, rims, tires, hood, grille etc, etc you are entitled to have them, they promise discounts but pretend to forget with final statement 7- they tell you something, they do something else, complete unprofessionals, they throw each other under the bus, they claim the parts guy is an outsider and not an employee and an independent insider, what kind of a shame is this? A guy have an office in the middle of the show room, have a business card with the dealership name, 8- you have to fight for Ford rebates listed on Ford.com, they will try to convince you all day that true rebates are less than ford.com and what’s listed online is false In my entire life, I have never seen or will ever see anything like this They admitted over charging me by selling me a different car secretly, I’m still waiting on the refund check, it’s been few days, they will hear from my council in few days if I don’t get it I will not only stop buying from this place, I will never pass by or drive on Florida ave ever again More

THE BUTLER GREAT EXPERIENCE THE DEALERSHIP DID A GREAT JOB ON CLEANING OUR VEHICLE.I WOULD RECOMMEND THEM TO ANYONE NEEDING WORK DONE.THE SHOWROOM AND EVERYTHING GREAT EXPERIENCE THE DEALERSHIP DID A GREAT JOB ON CLEANING OUR VEHICLE.I WOULD RECOMMEND THEM TO ANYONE NEEDING WORK DONE.THE SHOWROOM AND EVERYTHING ARE EXCEPTIONALLY CLEAN AND THE STAFF IS VERY FRIENDLY. More

My expirence My last visit was pleasant. Everything was done to my satisfaction. No complaints about the service completed. I would recommend the service system My last visit was pleasant. Everything was done to my satisfaction. No complaints about the service completed. I would recommend the service system to anyone that has a Ford vehicle. More