Elder Ford of Tampa

driverside door would not close properly, popped open waited 3 months for a part for my drverside door, said it was in, came in did not have the part sent me home in a loner waited about a week or so, par waited 3 months for a part for my drverside door, said it was in, came in did not have the part sent me home in a loner waited about a week or so, part came in I picked up my f 250 2017 still doesn't close properly. STILL waiting for an appointment to come in, If it wasn't for a friend of mine that works in sales I don't know where I'd be." Thank you Dwayne Poucher " My name is Ken Brauer More

Black F 150 I am I difficult vehicle shopper I always want more than I can afford or what to afford Eli and Roberts worked diligently to find me a vehicle that w I am I difficult vehicle shopper I always want more than I can afford or what to afford Eli and Roberts worked diligently to find me a vehicle that was both right for my needs and in my price point. Though I had to give up some of the package benefits of my 2013 FX2 I am happy with what I upgraded to. I felt that my sales team went above and beyond to prove to me what the right fit was for my needs. Now we just need to work on some of the truck options Ford took away from smaller truck package the middle class buyer appreciated in previous models. Like leather and premium sound for trucks under 50k. More

Unorganized and clueless Simple oil change. Tried to upsale me to 250.00 for various other things, I said no. I arrived on time, they took my car and within about 45 -60 min, Simple oil change. Tried to upsale me to 250.00 for various other things, I said no. I arrived on time, they took my car and within about 45 -60 min, it was ready. I thought. She takes me outside and said oh, it's not ready yet, they are washing it. Will be just a few minutes. 15 min go by, a young man asks me what I'm waiting for, I tell him. I then asked him if a car sitting out in the lot was mine, he said no, it doesn't have the right tag on it. So I believed him. He went looking for my keys in the blue box. No keys. Another 25 min, he's still looking for my keys, had another guy looking; they checked that blue box at least 5 times. He goes out to what I thought was my car, bingo it's mine, but no keys. He's still trying to find them. After another 10 min, I went in to chat with the young lady who took my car and told her I still have no car because no one can find my keys. She looks through her desk, no keys, she goes out to the blue box, surprised, keys! I spent an extra 45 min waiting for your folks to find my car then my keys. It takes me 40 min to get up to your dealership but because you treated me so well when I leased the car I decided to come back for the oil change. No more. I'll go to my mechanic that's 20 min away and I know I can get two of the filters that you tried to upsale me for 75.00 for about half that price. And I know he's a tad more organized than your service dept is. Very disappointing, for sure! More

Prompt service by competent prifessionals I was recently waiting out back of this dealership with my dogs. A well dressed gentleman was passing by to go back in. The gentleman paused and spoke I was recently waiting out back of this dealership with my dogs. A well dressed gentleman was passing by to go back in. The gentleman paused and spoke and we struck up a conversation. I told him I had my 2017 mustang GT in for the 5,000 mike first service. As we talked I mentioned I’d like to increase the Horsepower. He described a good option that they can do at the dealership that keeps it under warranty and boosts the horsepower >50%. I was and am truly interested in having this done, but the interesting thing I found out about the very knowledgeable car guy I had been speaking to was that he is the finance manager. I am impressed. He sold me on the idea and in fact I stopped in to see the aftermarket manager to price the kit out the other day. He also is a real pro, he gave me excellent recommendations and described in detail, the whys and what’s. The whole dealership rocks including Caroline In sales and Johanny in service nd the sweet young lady who paid so much attention to my Yorkies. More

Quality service They were down a few people but manage to make it work. Took a little longer than expected but they kept me updated and took care of me . They were down a few people but manage to make it work. Took a little longer than expected but they kept me updated and took care of me . More

Worst I gave 3 starts because i had to ask if anyone was going to help me after 2 customers were been help before me and they arrived after i was already th I gave 3 starts because i had to ask if anyone was going to help me after 2 customers were been help before me and they arrived after i was already there. When my car was done the service guy told me that my car took 7 qts of oil when i knew that it’s always been 6 qts. More

BUTLER PAINT PROTECTION Very good service, friendly staff, service was completed in a reasonable amount of time. This is my first visit, nice lounge. I received a postcard to Very good service, friendly staff, service was completed in a reasonable amount of time. This is my first visit, nice lounge. I received a postcard to remind me the car was due for the butler premier paint protection. The car looks like brand new. Highly recommended. More

Awesome I agreed to buy my truck over the phone 760 miles away from your dealership. My sales person worked the deal out while attending the company christmas I agreed to buy my truck over the phone 760 miles away from your dealership. My sales person worked the deal out while attending the company christmas party and kept their word once my wife and I flew down from houston. They had the exact vehicle for the best price in the country. This was the easiest car buying experience I ever had. Thanks to everyone. More

My favorite place to take my car I get all my service done here. They always work with me and keep me up to date on the status of my car! They are able to fit me in and are realistic I get all my service done here. They always work with me and keep me up to date on the status of my car! They are able to fit me in and are realistic on timing. Best place to go for all your Ford needs. More

I am very pleased with my experience. I was able to see the inventory available on line. I was able to speak to Caroline Guest through email on questions I had. When I arrived at the dea I was able to see the inventory available on line. I was able to speak to Caroline Guest through email on questions I had. When I arrived at the dealership Caroline had the vehicle available and ready. The paperwork was fast and the final sales were completed promptly. This is my second vehicle from Elder Ford. I will be buying a third shortly for my wife all because of the service and professional attitude of Caroline Guest. More