Back

Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,471 Reviews

3,471 Reviews of Elder Ford of Tampa - Service Center

Sort by
March 06, 2023

Johanny is AMAZING! He is always super professional, pleasant, and knowledgeable. He is an asset to the compand and should receive an employee recognition award. Keep up More

by Bjack77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

March 06, 2023

Daniel was phenomenal, always takes care of me when I come in for service. Have referred 6 other family and friends to him More

by N Ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

March 04, 2023

I like Elder Ford because they always take me in even if I just drop in without a appointment they get the work done quickly so i can be on my way Thanks More

by Gary Moyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Elder Ford of Tampa responded

Hi Gary, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

March 04, 2023

Service was great and quick. Everything was done to my satisfaction in the time frame allotted More

by jrscionti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Rodriguez
Mar 07, 2023 -

Elder Ford of Tampa responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

March 03, 2023

It was a very positive experience working with Dan Beavers and the Elder Ford Service Team. He communicated with me every step of the way and got my vehicle in and out in a timely manner. I would high More

by sean0482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Elder Ford of Tampa responded

Hi, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

March 03, 2023

The experience was smooth and easy, and the service was adequate. Overall, as good as could be expected. More

by Yahoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

March 03, 2023

The lack of communication could be better. I called several times, leaving messages and it took some time to get a response. My F150 was just in to have the Lead Frame replaced and I receive More

by HEYWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No other employees.
Mar 07, 2023 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

March 03, 2023

Excelent service and attention from Johany he keept me informed in all the time about my car and I really appreciate that More

by jimenezdario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

March 03, 2023

I did this earlier in the week. Seems like you didn't like my earlier reply. This is a courtesy response. Next time I get this same survey the rating will go down and who knows w More

by Jwalters88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Torino
Mar 07, 2023 -

Elder Ford of Tampa responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 03, 2023

They were ordering parts and never calla as promised. I still have ac freezing up.. More

by PMAURICI82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not have name at this time
Mar 07, 2023 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

...
138
...