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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,467 Reviews

3,467 Reviews of Elder Ford of Tampa - Service Center

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July 04, 2022

Everyone was great. They were very courteous and attentive. I will purchase all my vehicles from Ford from now on. More

by jrisher82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Sills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Kitner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Elder, Nacer Menouni, Jorge Acosta, Charlie McEwan, Jason Faiella, BJ Llanos
Jul 05, 2022 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

July 03, 2022

Staff was very nice and helpful. Service was quicker than expected and customer service with elder ford is always the best! More

by cspeith19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Faiella, BJ Llanos
Jul 05, 2022 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

July 03, 2022

Thank you to my technician Justin NeSmith. I only request Justin to do my service. He is thorough and always does the job right the first time. Do not waste your time with the Lube Rack guys a More

by EShumate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin NeSmith
Jul 05, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

July 03, 2022

I typically do not like dealerships or Service centers. Elder Ford has been the exception to the point that I would love to work here! It’s a great place with great people. They do what they say they’re go More

by kevinwcook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole (Service Advisor), Katy (Rentals), Jason Faiella, BJ Llanos
Jul 05, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

July 01, 2022

Great folks to get your truck serviced. Fast friendly and quick turnaround on the service More

by Randycm
Recommend Dealer
Yes
Employees Worked With
Don't have the name
Jul 01, 2022 -

Randycm responded

Message is in the survey body

July 01, 2022

I have all the warranties you guys offer and everything i come im told im not covered. Please fix this More

by Omega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BJ Llanos
Jul 04, 2022 -

Elder Ford of Tampa responded

Hi Omega, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

June 30, 2022

De nuevo me mintieron mi calificación es de muy pobre la actitud de sus empleados More

by douglasrincon04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Elder Ford of Tampa responded

Hola Douglas, nos esforzamos por ganar clientes de por vida y estoy muy decepcionado al saber de su experiencia negativa con nuestro concesionario. Me gustaría tener la oportunidad de tratar de recuperar su confianza en nuestro negocio al intentar resolver este asunto por usted, si todavía puedo. Tomo muy en serio los comentarios y opiniones de nuestros clientes, así que tómese un minuto para llamarme al 813-279-7301. Me gustaría entender exactamente qué salió mal y, con suerte, cambiar su experiencia. Gracias, Dan Sills Gerente General Élder Ford de Tampa

June 30, 2022

Mr. Johany Trespalacios was A 1- 10/10 stars for the mechanic and shop car now runs like a champ thank you More

by 2013 Ford Mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Faiella, BJ Llanos
Jul 01, 2022 -

Elder Ford of Tampa responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! Please let us know if there is ever anything else we can do for you! Safe travels!

June 30, 2022

The service that I had was the Auto Butler. That went fine. Even completed it earlier than they told me. What isn’t good is you can never get anyone from service on the phone and they never ca More

by vpickard54
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
NA
Jul 01, 2022 -

Elder Ford of Tampa responded

Hi, I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

June 30, 2022

I really appreciate the time in the hours to take care what was wrong with my car More

by catherine.mosley79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
Jul 02, 2022 -

Elder Ford of Tampa responded

Hi Catherine, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

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