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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,458 Reviews

3,458 Reviews of Elder Ford of Tampa - Service Center

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May 30, 2022

Service was excellent! They took good care of my vehicle and my truck is working awesome! Thanks More

by JTANKMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Faiella, BJ Llanos
Jun 01, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!

May 30, 2022

Travis is very efficient and knowledgeable. He always goes above and beyond in service for us. The Gemmill Family More

by gemmillc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Tilwick
Jun 01, 2022 -

Elder Ford of Tampa responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! We hope to be of service to you again! Take care!

May 29, 2022

Instructions left with vehicle not followed. AC maintenance has been taking over 2 weeks. Very life interrupting. Money taken with repairs not completely working and I have to bring it back. Ver More

by missbrandi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No
May 30, 2022 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

May 29, 2022

Great service punctual very helpful , clean service waiting area comfortable friendly everyone was friendly environment More

by JONATHANKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Tucci
Jun 01, 2022 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. Thanks again for your business! Take care!

May 29, 2022

Good service and pretty good customer service, and also he don’t try to sell me nothing I don’t need it More

by jaimebonilla334
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

May 28, 2022

Was ok, but could be better, did not receive spare tire I requested, and did not reset any of my settings and battery change out. More

by BJAYST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
May 31, 2022 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

May 27, 2022

Dan Beaver set up my appointment and was so helpful and nice. Service was great and Lyft took me home and also took me back to pick up my car as a courtesy. Couldn’t ask for any better. More

by shirley.gauvin13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Beaver
May 28, 2022 -

Elder Ford of Tampa responded

Hi Shirley, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

May 27, 2022

The staff is very friendly and knowledgeable. Willing to help with whatever you need or forgot about. More

by TEASPOONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2022 -

Elder Ford of Tampa responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

May 26, 2022

Overall I was pleased, my only concern would be an air filter that I had to pay an extra $32 for was put in without me knowing and the oil change and tire rotation doubled in price which I did not know if More

by GGRIFFO1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

Elder Ford of Tampa responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 25, 2022

I don’t know how many times it takes for me to call in to get my information corrected but since it’s not working I’ll just start completing these. Maybe then you’ll figure it out and also refund my warranty More

by SHOCK.BW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I have no idea, you keep sending my links in error as my info is incorrect
May 26, 2022 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

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