Elder Ford of Tampa - Service Center

Great underwriter. . after waiting for 2-3 hour instead of 90 minutes..he wouldn’t charge any for my oil change . I will definitely come back for sure .. and not because . after waiting for 2-3 hour instead of 90 minutes..he wouldn’t charge any for my oil change . I will definitely come back for sure .. and not because of the money but he do value my time of waiting. More

The quick lane at elder ford is always top notch. Wether is on an appointment or a pop in, the service stays amazing. Wether is on an appointment or a pop in, the service stays amazing. More

My service team headed by Johany went the extra mile. Superb! Team spirit and communication of progress Superb! Team spirit and communication of progress More

Elderly Ford has great service and great employees at the service department they were also great on my appointment schedule they also took great care of servicing my 2020 Ford F-150 service department they were also great on my appointment schedule they also took great care of servicing my 2020 Ford F-150 More

Travis was very personable and very easy to get in touch with. Couldn't be happier. with. Couldn't be happier. More

Y’all services is great very polite and very knowledgeable and very helpful very satisfied knowledgeable and very helpful very satisfied More

Very convenient moment during the time of the service in the waiting room at Quick Lane, the service advisor was Very friendly during the whole process, thanks Elder Ford Tampa for keep on being the best ca the waiting room at Quick Lane, the service advisor was Very friendly during the whole process, thanks Elder Ford Tampa for keep on being the best car dealership in Tampa Bay region More

My service guy took my truck in right away, fixed my issues and made suggestions to for preventative maintenance.. 👍 issues and made suggestions to for preventative maintenance.. 👍 More

Great service. Travis said what he was going to and some. Took excellent care of me and my vehicle. Travis said what he was going to and some. Took excellent care of me and my vehicle. More

Jennifer Perez is the sweetest service manager advisor there is. I brought my car in for a recall and we both thought it would be in the shop for a day or 2. Fast forward to 2 weeks later, my car is still there is. I brought my car in for a recall and we both thought it would be in the shop for a day or 2. Fast forward to 2 weeks later, my car is still there! She got me a loaner vehicle for the entire time so I didn't have to pay for Uber or Lyft. She updated me almost daily to let me know how things were going and would always call if I had questions. It wasn't her fault that the mechanics in the shop were taking so long so I don't fault her for that at all. The mechanics on the other hand are a different story. When I brought my car in, it worked fine and I had no issues at all whatsoever with it. I just brought it in because it's the responsible thing to do when you get the recall notice from Ford. Just for a recall, they wanted to charge me almost $6,000 in repairs/updates before they would proceed with the recall. After 2 weeks in the shop, not a single thing was done to my car! I was not happy with how they handled the recall at all so I took my car back. It has worked fine and driven just fine with no issues since I got it back so I will probably not even get the recall done. Jennifer was really great and her customer service skills are superb. Give that girl a raise! More