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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,458 Reviews

3,458 Reviews of Elder Ford of Tampa - Service Center

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April 25, 2022

Elder Ford help me through a very difficult transition because my vehicle needed a part that was on backorder and the longer that I drove the car without the park the more damaged the car got. The blessin More

by KARYNBROWNSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nacer Menouni
Apr 27, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Elder Ford of Tampa!

April 24, 2022

Dealership is a good place. People are nice. All around good service and time spent. More

by mk_reaves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

April 23, 2022

I love my last two service visits my agent was Nicole. She was fantastic. My only problem with elder was the guy who handled my financing. I felt he was very deceiving did not disclose a lot of informati More

by RICHA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole and service, and Camacho and finance
Apr 24, 2022 -

Elder Ford of Tampa responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 22, 2022

I thought I had an appointment, but there was no record of it when I arrived. The service staff took great care of me anyway. I received fast and friendly service More

by sarahabaldwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Faiella, BJ Llanos
Apr 24, 2022 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

April 21, 2022

When I came to pickup up the car it was blocked in on all sides. My assistant had left for the day so I had to wait for some one to help me. I stood in there for 20 minutes while the girl that was suppose to More

by drtfrancedc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erica Ortiz
Apr 27, 2022 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call Dan Sills | General Manager | Elder Ford of Tampa at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

April 20, 2022

He was very patient & kind. Glad he was my service advisor looking forward to my next visit More

by parrisj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan with the hat, glasses & shorts
Apr 22, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

April 20, 2022

They were friendly and I asked them to put a sticker on my window for the next oil change and they said ok, but they didn't. I know they suppose to be quick, follow through on what the need of the customer More

by SMITHCLARK02@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I only dealt with one , Jason Faiella
Apr 22, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time out of your day to tell us about your experience. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

April 20, 2022

Love this place. Quick friendly service every time. Clean facility and fixed right away. Highly recommend More

by DANSILLS_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We appreciate your recommendation of our dealership! Thanks again for your business! Take care!

April 20, 2022

Quick and awesome work. And my service manager took great care of getting the things I needed done More

by Stefanericsson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Sills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Ortiz, Jason Faiella, Marty Heiss, BJ Llanos, Lee Oztolaza
Apr 22, 2022 -

Elder Ford of Tampa responded

Hi, we appreciate your feedback of our Staff's outstanding service! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

April 19, 2022

The Elder staff is knowledgeable and honest. What I was concerned was going to be a very expensive repair ended up being inexpensive. My vehicle repair was completed, washed, and returned to me More

by mike.sforza150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Elder Ford of Tampa responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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