Elder Ford of Tampa - Service Center

So I came in for just an oil change I just moved here from Portland, Oregon I was alerted to an issue with my oil dip stick they walked me through it did the work and even washed my vehicle!! WOW! I was from Portland, Oregon I was alerted to an issue with my oil dip stick they walked me through it did the work and even washed my vehicle!! WOW! I was blown away! A big Thank you! Will be back! More

Great service Great service manager would follow Johany to next dealership Great service manager would follow Johany to next dealership Is the best manager I have worked with in 15 years to next dealership Great service manager would follow Johany to next dealership Is the best manager I have worked with in 15 years More

My experience at Elder Ford was excellent, from start to finish. The employees We're all very professional and worked great as a team, and the facilities are top-notch. Thanks again! finish. The employees We're all very professional and worked great as a team, and the facilities are top-notch. Thanks again! More

Jennifer and the service department have been nothing short of amazing!! I really appreciate the attention to detail and the communication. short of amazing!! I really appreciate the attention to detail and the communication. More

I was very happy with my service work. They exceeded my expectations and finish the job and record time. They exceeded my expectations and finish the job and record time. More

They work fast Friendly reception ,know what they are doing and fast worker in and out. doing and fast worker in and out. More

5 a good case to buy a vehicle there is Jennifer in service I'm done service I'm done More

Buying the car the sales person and the finance guy both lied but the service people were the only decent ones to deal with lied but the service people were the only decent ones to deal with More

Came here to get what I thought would’ve been a repair covered by warranty on a 2019 Ford F-350 (Diesel) with 76,000 miles on it. The truck suffered catastrophic CP4 pump failure. Which is a common issue covered by warranty on a 2019 Ford F-350 (Diesel) with 76,000 miles on it. The truck suffered catastrophic CP4 pump failure. Which is a common issue with these trucks since 2011-2012 that still persists even to this day. This has been a problem with so many trucks that a class action lawsuit was filed back in 2022 (and still ongoing) for Ford continuing to use defective/incapable pumps in their diesel trucks. Nonetheless, I was told that the CP4 pump failed due to poor vehicle maintenance and bad fuel. I was also told that there was rust found in the system (which is Ford’s way of getting out from under the warranty umbrella by saying the pump was exposed to water), but the photos sent to me by the dealer didn’t show any rust - what was visible was how the pump quite literally ate itself up with literally no signs of brown/bronze rust. I find it interesting that Ford could say the pump failed due to poor vehicle maintenance when all you can do as an owner to ensure proper maintenance on an otherwise non-maintenance part (the fuel pump) is change out fuel filters, which was done on my truck religiously. I also find it laughable that Ford could say the pump failed due to poor fuel when the diesel we’ve all been buying has been the same for the past twenty years. Not to mention I always get my fuel from the same place because this is a work vehicle for a small business - that has a Shell Small Business gas card. So it’s not like I’m getting shotty diesel from a sketchy gas station. I’m always going to Shell. So the quality of the fuel has always been a controlled variable in this particular instance. Anyways, with the warranty out of the question, the repair was quoted at just about $15,000 (interesting fact here, that’s literally 25% of what I initially purchased the truck for). Which is when I got yet another tow (more money) straight out of their service department, where I was told that if I had someone outside of Ford work on my truck that the manufacturer’s warranty would be void; which didn’t bother me any because the warranty didn’t warranty anything here anyways. I ended up getting my truck fixed elsewhere 40% cheaper than Ford quoted, and also managed to get a upgraded pump and upgraded parts pertaining to the fuel system all under their aforementioned $15,000 quoted repair price. I said all that to say, let this be a bit of a ‘buyer’s beware’ for those who are relying on there warranty to do warranty things, because Ford will NOT have your back. Needless to say, I will be joining that previously mentioned class action lawsuit amongst thousands of others whom suffered the same rigamarole Ford had to offer. More

They don't keep their promises. They would tell you what you want to hear just to sell you a car They would tell you what you want to hear just to sell you a car More