Hendrick Nissan of Kansas City - Service Center

Honestamente me agrado mucho El servicio que me proporcionaron (reparación a la bolsa de aire).. Desde mi llegada tuve una atención cordial. Jeffery me mantuvo informando en cuanto al tiempo que se proporcionaron (reparación a la bolsa de aire).. Desde mi llegada tuve una atención cordial. Jeffery me mantuvo informando en cuanto al tiempo que se tomaría. Y la atención del personal para entregarlo me pareció muy amable.. estoy muy satisfecha Gracias. More

Unnecessary, expensive repairs that don't fix anything I brought my 370Z in because the convertible top wouldn't open all the way. They told me it was a bad sensor and that it would cost $942.39 to fix an I brought my 370Z in because the convertible top wouldn't open all the way. They told me it was a bad sensor and that it would cost $942.39 to fix and kept my car all week. When I got the car back, the roof failed on the first try...just like before. I took it back in and left it for another day. They found that it was a piece of fabric that had come unstitched and was catching. To "fix" this they stapled the fabric in a few places with a desk stapler, that's it. I was never refunded any of the $942.39 that I paid for a sensor that was replaced for no reason. More

The service center will never call you back. Ever. I brought my car in a MONTH ago and they needed to order a part. They told me it would take 2-3 days to get the part in. Well... let me back up to t I brought my car in a MONTH ago and they needed to order a part. They told me it would take 2-3 days to get the part in. Well... let me back up to the day I dropped my car off. I dropped it off first thing in the morning and figured I'd get a call sometime by the early afternoon. Nothing. So finally around 4 I called them to see what was going on. I was put on hold for 45 minutes. Yes, 45 minutes. This was after calling a few times and having no one answer the phone. When they finally got on the phone there was no apology, no nothing. So, I waited a week to call them back for my part that was supposed to take 2-3 days figuring it would be enough time. Again, I couldn't get anyone on the phone so I gave up. I waited 2-3 weeks before even calling again. When I did (after being on hold for a long time again) I was told that the person that was working with me no longer worked there. They told me that someone would call me back that day and give me an update on whether or not my part that had been ordered had come in. This is 7 days later. I finally called them again. For once I was not put on hold and I was told that yes indeed my part had come in. Yikes. On top of it all they seem to have a nice combination of a rude attitude and incompetence. I've been lucky enough to not have to get warranty work done so my experience with getting my car repaired is at private businesses like Mission Auto. I'm used to getting communication the same day and very quickly and always being kept in the look with what is going on. They treat you well because they want your business. Dealerships are not in the same position so I guess that's why their customer service is beyond terrible. I finally have an appointment but I'm reading in the other reviews that this is meaningless and they will take walk ins ahead of me anyway so I'm thinking about scrapping it all and going to the Nissan dealership in Olathe because their ratings are so much higher. More

And it gets even worse I posted earlier about the atrocious service and service department. My vehicle was with them for 9 hours and they did nothing. See earlier posting I posted earlier about the atrocious service and service department. My vehicle was with them for 9 hours and they did nothing. See earlier posting of mine. Today, I took it to a competing Nissan service center and it was all taken care of in 50 minutes. But get this! What Hendrick DID DO was left my oil cap off and there was gradual spewing of oil atop my engine, under the hood, covering the belts, air hoses, etc, many of which needed to be replaced. And I assure you - nobody else was under the hood of my vehicle except Nissan when they NON-did the work I had made an appointment for. I should bring litigation against them to recover the damages they caused. More

Awful awful awful service department I give a one-star only because a zero or minus number isn't an option. AWFUL service. I left my vehicle in at 0700 for a scheduled appointment and f I give a one-star only because a zero or minus number isn't an option. AWFUL service. I left my vehicle in at 0700 for a scheduled appointment and finally I picked it up at 4:00 pm with the work not started. The real reason I brought it in - dangerous airbag recall problem - wasn't done because of a problem at "Big Nissan". Still, they didn't touch my tires, transmission fluid, etc, all the stuff I had scheduled for a 40,000 checkup. Why didn't they do it? Because people who dropped their vehicles off and waited were slid in ahead of my SCHEDULED appointment, which IS THEIR POLICY. "Why bother even making an appointment?", you ask. I agree. Learned lesson. Don't go there. But if you have the misfortune to do so, don't schedule it, just show up. Oh, and no call back from Amanda, service "consultant", or the service "manager", just his empty-headed office staff person who couldn't tell me anything except about the policy of bumping the scheduled appointments to the bottom of the list. More

Service Center can't seem to get it right I purchased my 2016 Nissan Maxima last year and have had to take to the service center multiple times for an issue with my tire sensor light coming on I purchased my 2016 Nissan Maxima last year and have had to take to the service center multiple times for an issue with my tire sensor light coming on regularly. Each time I'm told it just needs resetting, which is what they do, but it still comes back on. I'm wasting time and gas, plus having to take off work in an attempt to take care of this issue on a NEW car! I'm told each time that the issue is resolved, but in my mind, I know I'll be back because the light continues to come back on. And this most recent time, I can't even get a return call from either the service manager or the appointment person. More