Elgin Chrysler Dodge Jeep Ram

I purchased a vehicle from this dealership with extended warranty and it was included in my loan. A few months later I wanted to cancel this extended warranty and I have been calling the Finance department warranty and it was included in my loan. A few months later I wanted to cancel this extended warranty and I have been calling the Finance department and emailing them for the last 4-5 months and every email they said "they will cancel it for sure, just send us the current odometer reading". I did that several times over the past few months and they did not cancel my warranty and did not do any refund. Now they are ignoring my calls or emails. They never return calls or attend to your questions or matters "after" the sale is over. DO NOT PURCHASE anything from this dealership! You will be ignored after the sale is over. Very shady place. And the vehicle I purchased came out to be a LEMON car! Although it had perfect Carfax report and all, and it has been serviced regularly I have been having a ton of unexpected problems from my car! Very disappointing experience. Stay away from this place. More

Scummy xxxxxxx tactics. Refused to quote a price without a signed commital to buy. Tried to get me to let them call my bank to arrange a loan of an unknown amount. Worst car Refused to quote a price without a signed commital to buy. Tried to get me to let them call my bank to arrange a loan of an unknown amount. Worst car shopping experience I've ever experienced, and I have been shopping for cars for 40 years. Stay away. More

Mr. Javier Olvera was very friendly and helpful in the purchase of our 2022 Jeep Gladiator answering accurately and clearly all the questions and doubts that we had. I would recommend this Dealership purchase of our 2022 Jeep Gladiator answering accurately and clearly all the questions and doubts that we had. I would recommend this Dealership More

I am hesitant to write this review as the situation is ongoing. I recently purchased a brand new 2022 Jeep Compass High Altitude from Elgin Jeep. 10 hours later while driving at highway speeds, the vehicl ongoing. I recently purchased a brand new 2022 Jeep Compass High Altitude from Elgin Jeep. 10 hours later while driving at highway speeds, the vehicle completely shut down and stopped working. The dealer did tow the vehicle to their service center; however, I have had no updates on my brand new car that is sitting in the dealership. I have had to call and request updates; however, they have been unable to determine why this new car is disabled. The vehicle does not qualify for a lemon at this point but I do not want this car. I requested a refund of my money; however, they stated I have to jump through hoops with Jeep directly. Absolutely shameful to have this happen. Will gladly update this review as they hopefully better handle this situation. More

Called manager, left voicemail and zero response. Yet I'm still getting emails to get a hold of them with questions. Yet I'm still getting emails to get a hold of them with questions. More

Friendly Staff followed through on getting the job done as predicted. I would recommend this Dealership as predicted. I would recommend this Dealership More

I had an appointment for 3:00 for an oil change it took until 5:20 to be completed. No apology, no nothing and then they brought me out a dirty car. Worse dealership ever. until 5:20 to be completed. No apology, no nothing and then they brought me out a dirty car. Worse dealership ever. More

Emergent issue, manager made a time for us same day without an appointment. Excellent customer service and courtesy while waiting for the vehicle. Friendliness of sales, service and parts team along wi without an appointment. Excellent customer service and courtesy while waiting for the vehicle. Friendliness of sales, service and parts team along with customers made for a very pleasant experience. Abdullah did a great job explaining our compliance to OEM and setting us up for future service maintenance. He even gave a great troubleshooting tip & was willing to show that to me under the hood. Cashier was very polite and helpful. This made our day turning a safety hazard into a great service correction with such a positive environment: Thank You! More

Read the reviews from prior customers. They say this dealership is dishonest, their prices online are fake, the business manager changes the deals at last moment. Not my words, read the re They say this dealership is dishonest, their prices online are fake, the business manager changes the deals at last moment. Not my words, read the reviews from others. I asked the salesperson and manager to respond to those claims and they did not even respond. Which tells me the reviews are truthful. I would not waste my time with the Elgin CDRJ dealer ever! More

Very good service and experience, the staff was very friendly and helpful every moment i was there friendly and helpful every moment i was there More