Elgin Chrysler Dodge Jeep Ram

Worst service department! Zero communication with customers! Brought my Jeep in for a check engine light, and worked with Service Advisor Ibraheem Al-Wari (IB) who was hel Zero communication with customers! Brought my Jeep in for a check engine light, and worked with Service Advisor Ibraheem Al-Wari (IB) who was helpful at the time. They diagnose the problem but because I needed my car back we agreed to reschedule the service. Well, that took over a month to get done because IB was not returning any of my calls, and no one from service would talk to me because IB was my advisor. Finally, 4 weeks later I got someone from the service team to look at my account and see what was up. Set up the apt and dropped the car off. That service advisor (Christian) was very nice, called me mid-day, and advised me what was going on as he said. Stated they needed to keep the car overnight. The next day I waited until late afternoon to hear… nothing…. I called Christian and left 3 voicemails over a 3-hour window. Still not hearing back. I asked to speak to anyone who could give me an update, but they played the hold game and kept going back to the operator. Finally, Eric picked up the phone and advised me that my car was not even touched yet! He quickly double-checked that and stated he miss spoke. That he talked to my service advisor IB who stated it would be done by noon tomorrow! The service advisor could not even pick up the phone to talk to me and made Eric relay the messages Eric even admitted that it was hard to hear IB and what he was saying. Worst customer service ever, worst communication ever. Will not be going back for any service or purchase once this is handled. More

Exceeded my expectations, from the service advisor Hassan to the tech and service manager. It's nice to finally find an honest car dealership, that does everything they can to help the customer to the tech and service manager. It's nice to finally find an honest car dealership, that does everything they can to help the customer More

On 12/07/22 I visited Elgin Jeep to purchase a vehicle Alex Lopez was the sales rep( first desk across) from receptionist. what's up? first thing he said. instead of hello my name is ... welcome to Elgin Alex Lopez was the sales rep( first desk across) from receptionist. what's up? first thing he said. instead of hello my name is ... welcome to Elgin Jeep(lack of professionalism) I asked about the price of vehicle with three different trim and he gave me the price and then I asked him if I can see the specific one he said give me a minute I will be back and he NEVER came back I sat there for over 10 minutes. when got up to leave I noticed other sales rep were looking at me surprisingly none of them did not even said anything. Mr. Alex you made me wait and wait and wait there, that was not nice of you. That is not how you should treat a guest. I never come back to your store again and will let others know as well. More

I've been bringing my Wrangler here for service for many years, and I'm always treated politely, respectfully, and professionally. Altho my baby is getting up there in years and miles, it's always taken go years, and I'm always treated politely, respectfully, and professionally. Altho my baby is getting up there in years and miles, it's always taken good care of. More

They advertise prices that are not obtainable. Completely false. When you inquire, they respond by telling you to read the fine print. Completely false. When you inquire, they respond by telling you to read the fine print. More

Alex was direct, to the point, and very knowledgeable about the product I was purchasing. He was friendly and did a great job of explaining everything. He was very helpful and along with GM Jason, thi about the product I was purchasing. He was friendly and did a great job of explaining everything. He was very helpful and along with GM Jason, this was the quickest and best car buying experience in my 29 years of buying cars. I will definitely come back to this group next time. More

Service Department is HORRIBLE. They have had my Wrangler for 8 weeks and still it is not done. Multiple dates were given for completion and those dates came and went. They always They have had my Wrangler for 8 weeks and still it is not done. Multiple dates were given for completion and those dates came and went. They always say they will call you back and you have to be the one to call them everyday to get a response. More

Started en email thread based, their site, for their "eprice" and after several attempts to confirm, secure the final price, crickets. No return email to confirm. Seems their online, "epricing" is only "eprice" and after several attempts to confirm, secure the final price, crickets. No return email to confirm. Seems their online, "epricing" is only an attempt to get you in the door, but not commit to a sales price. Disappointed, not surprised. Was hoping for a transparent interaction. More

Honestly, If I could give this place a negative review, I would. The absolute worst customer service that I have ever experienced. I recently purchased a vehicle from here (over two months ago now). To would. The absolute worst customer service that I have ever experienced. I recently purchased a vehicle from here (over two months ago now). To start, I reached out about the pricing that was shown online because I was going to be traveling from over an hour away and had to find childcare. We did not want to be blind sided when we arrived with a much higher cost. We were informed by the "internet manager", Stephanie Guthrie, that the prices online are accurate,multiple times. We decided to make the trip. Upon arrival, the sales person, Adonia Hormez, just kept beating around the bush when it came to the price and finally after probably an hour and a half of being there, he made us aware that the price online was not accurate. About another hour or more of back and forth goes on trying to get what we deserved on my trade in vehicle and we finally did end up leaving with the car... major regret. About a week and a half goes by and I'm on vacation. I start to receive notice from my bank stating that I am late on my payment (for the vehicle I traded in!!) My vehicle has yet to be paid off! So I get home from vacation and reach out to sales person Adonia Hormez about this. Miraculously, it is paid off about two days later. It doesn't end there though, it gets much, much worse. Now, it has been a month and half since buying the vehicle and I am trying to refinance with my Credit Union when I am told my vehicle isn't registered! Perfect... so I reach out to Adonia Hormez yet again and he says "oh, everything should be fine, I am sure finance is working on that. It can take up to 90 days for that to go through". This is news to me! I should add that I traveled from WI. Apparently, that is why it can take that long. So I give them the benefit of the doubt. A few days later, I decide to reach out to the DMV and see how the process is going, to which I am told they have not received anything from the dealership. So then, I call the dealership (on the morning of 10/18) and ask for finance. I am transferred and go to voicemail. I left Kyle Woods in financing a voicemail letting him know the scenario and that I need a call back. Wednesday (10/19) rolls around and I still have not heard anything. I call several times throughout the day and get transferred to voicemail from someone in finance every single time. So now I am pretty worked up and I ask for a manager. Finally, I have someone on the phone, Jason Seger. He lets me know that it can take a while for the process and I informed him that I have already spoke with the DMV and they do not have any paperwork from the dealership. I understand delays, but it does not take over a month for something to be mailed from IL to WI. Jason sympathizes with me and says he will look into it and call me back. Later that day, I decide to call back because, of course, I haven't received a call from him. Sure enough, right to voicemail I go. Thursday (10/20) rolls around and it's about 10:30am. I figured I would have heard back from Jason now, so I decide to call. Conveniently, the receptionist says he is with a customer but will call me back right away. Well, three hours goes by and I still haven't heard from Jason. So I call back again and get his voicemail. I hang up and call again letting the receptionist know that I need to speak with someone because I have been ignored for three days now. She puts me on hold and comes back to tell me that Jason is "still" with a customer but she did see a note on his desk about my request! Wow! This note reads that my paperwork was sent out on 10/18! How convenient!! The day that I originally reached out, which was over a month and a half from when I purchased the vehicle. So, I decide to wait because the DMV already let me know it can take 2 weeks to process the paperwork. It's now 11/1 and two weeks have gone by so I reach out to the DMV. They let me know they still have no paperwork. Here we go again! I reach back out to the dealership and after being transfer a good 2-3 times to voicemail, I get a very nice woman, Julia, on the phone. She is the first person that seemed to care and wanted to help me. Instead of sending me to someone's voicemail, she made sure to get me on the phone with someone and that was Christina the "Customer Relations Manager". Thank god, maybe something will happen now! Christina informs me that she is going to look into this and give me a call back with information. Well, for once, I actually received a call back, but it was with no more information than I already knew. She told me the paperwork was mailed to the DMV on 10/18 and it is actually the DMV that is the issue now. I asked for any kind of proof that it was sent and she denied. So I reached back out to the DMV. They said if the dealership can provide the check number and amount, the DMV can see if they received it, since the check is the first thing they do before processing any paperwork. Well, once again, Christina refused to provide that information, which is insane to me. This is my vehicle that I purchased. What in the world can I do with a check number and dollar amount?! So then the DMV says the only other thing we can do is have the dealership see if the check has been cashed. So I reach back out to Christina asking her to do that and I have not heard anything sense. To say I am livid is an understatement. I have never in my 30 years experienced as terrible Customer Service as I did with Elgin Chrysler Jeep Dodge Ram. The facility is absolutely beautiful, but with the service I received, I would never send someone there to buy a vehicle. Customer Service is not top priority and that is very clear. At this point, I just have to wait around for my vehicle to be registered even though it's been two months. For all I know, the paperwork was lost in the mail. But we will never know if that is the case because Elgin CDJR refuses to do anything to assist with this process. More

Professional service, informed staff, and pleasant experience. I had my minivan serviced for recall and check engine light. experience. I had my minivan serviced for recall and check engine light. More