Elgin Toyota

we traveled to Elgin from Mo to purchase an 08 Avalon ltd only 5000 plus miles - no accidents - sounded good. the car as it turned out had a ding in the windshield - mgr said - you can get a new window for only 5000 plus miles - no accidents - sounded good. the car as it turned out had a ding in the windshield - mgr said - you can get a new window for 200 - (really?). agreed to purchase - pick up in the am - at this point there is a note that says the sales person will check with previous owner to see about the second key. first mention of this - then they offered to "sell" us one - must admit the service people were nice. frustrated we finally left - had a long travel and we are old - ended up paying for a motel as we were too tired. calls and letters were not returned by them - BBB got a response that said they offered to cancel deal - not so - we threatened but had already given our credit card info and didn't trust they would honor - even if you go thru Visa - it takes awhile and this put us at our limit. turned out the car had been in an accident - not clean like they said. we waited nearly two months after repeated requests to get our title. our local authorities charged us $25 for penalty. Thru BBB Elgin said they would pay this - then said they did pay this - WE HAVE NOT SEEN IT. I don't know how they stay in business - they are definitely not nice people - probably a few good ones but I bet they are not there long. We have contacted Toyota Corp and the BBB and now this - hope it helps someone to refrain from going to Elgin Toyota - drive on down the road - anybody would be better. More

The process was painless, buying my new highlander was a great experience at elgin toyota. jose was very knowledgeable and very friendly. I love my new Toyota and would recommend elgin Toyota to all my frie great experience at elgin toyota. jose was very knowledgeable and very friendly. I love my new Toyota and would recommend elgin Toyota to all my friends and family for new or used cars. Thank you Jose. More

I BOUGHT AN 07 TOYOTA HIGHLANDER. TOM WAS VERY HELPFUL SUGGESTING VEHICLES. I TOLD HIM THAT I'M NOT A FAN OF CARS BUT COULDN'T AFFORD THE GAS ON AN SUV. HE SHOWED ME THE PERFECT SUV THAT WAS JUST FOR ME! SUGGESTING VEHICLES. I TOLD HIM THAT I'M NOT A FAN OF CARS BUT COULDN'T AFFORD THE GAS ON AN SUV. HE SHOWED ME THE PERFECT SUV THAT WAS JUST FOR ME! THE HIGHLANDER IS NOT LOW AND IT SAVES ME MONEY ON GAS. FOR BEING A YOUNG GIRL WHO DOESN'T KNOW MUCH ABOUT CARS, TOM REALLY EXPLAINED EVERYTHING TO ME ABOUT CARS AND FINANCING.I SEARCHED ONLINE FOR WEEKENDS ON PRICES FOR USED VEHICLES. THIS DEALERSHIP WAS ALWAYS AT THE TOP. EVERYONE THERE WAS NICE AND HELPFUL. EVERY TIME I WENT IN TO GET MY NORMAL MAINTENANCE EVERYONE GREETED ME LIKE I WAS SOMEONE FAMOUS. FROM NOW ON ELGIN TOYOTA WILL BE MY NUMBER ONE PLACE TO GO TO FOR A VEHICLE. BEST COMPANY I HAVE DEALT WITH. More

I was trying to buy a new Toyota vehicle, and I visited Elgin Toyota several days ago. I was completely underwhelmed by the experience. When I first walked into the dealership, despite the fact that ther Elgin Toyota several days ago. I was completely underwhelmed by the experience. When I first walked into the dealership, despite the fact that there were several staff members just standing around not doing anything, all of them just pretty much ignored me and no one came to greet me. After I managed to get someone's attention, instead of helping me look for the type of new vehicle that I said I wanted, they just tried to pressure me into buying a used vehicle that was of a type that was completely different. The whole experience was just very unprofessional. I have since made my purchase from a different dealership in the area, with a significantly better experience. More

I have a 2007 Toyota 4-Runner , 2009 Nissan Altima, I service both my automobiles at this dealership. The reason is I trust them. I have been treated with respect and genuine fairness when purchasing my service both my automobiles at this dealership. The reason is I trust them. I have been treated with respect and genuine fairness when purchasing my vehicles or having service done on them. I would highly recommend this dealership. I purchased my Toyota 4-Runner new at this delaership. When I first purchased my Toyota I dealt with Gary Dolte in sales who has a calm about him, while making a major decision like a purchase of an automobile. Since then I have dealt with Mike Barrich in service who handles his customers like they are family.Just a quick word about my Nissan. I service it here not the Nissan dealer i purchased it at, becuase this dealership is the best. The quality of service is great. I am provided a loaner vehicle when servicing my vehicles and I am fully advised of the cost of repairs prior to work being done. May I add the price of repair is always a fair amount in my opinion. I will return to this dealership for all of my future vehicle purchases or repairs. More

My vehicle purchase from Elgin Toyota went perfectly. Mike was courteous, he listened when I told him what I needed and why I needed it. I traded a Honda Ridgeline for a Toyota Tundra. The Ridgeline (a Mike was courteous, he listened when I told him what I needed and why I needed it. I traded a Honda Ridgeline for a Toyota Tundra. The Ridgeline (a great truck) was not big enough to handle the towing that I was going to be doing with a new business venture. Everyone, not just Mike, was a real pleasure to deal with. I will buy another vehicle from them and will recommend them to my friends as well. They did a great job. Thank you for a wonderful transaction! More

Be prepared to be insulted and have high pressure sales tactics thrown at you. The sales person (Ali)was extremely rude and treated us like we were dirt and wasting his time. He seemed angry when we ask tactics thrown at you. The sales person (Ali)was extremely rude and treated us like we were dirt and wasting his time. He seemed angry when we asked any questions, such as, "Why is this car cheaper than that car?" and "Are your prices negotiable?" He used an angry tone of voice, when my husband and I both requested to test drive the car. He tried insulting our tastes when we told him we were looking at cars other than Toyota. We went back and got a different sales person, Jeff, who was friendlier, but still a used car salesman. The financial guy, (Alex-?) seemed like a real d-bag, tried insulting us again- like we were too stupid to be able to negotiate a deal with another dealership. Seems like shady business when car dealerships won't put an offer in writing and give you a copy of it. More

Do not beleive their Internet Price. The price they advertised was not the price they were willing to give me. They said it was a 'Mistake' by the on-line department. They could not sell the car for advertised was not the price they were willing to give me. They said it was a 'Mistake' by the on-line department. They could not sell the car for that price because they paid more for it. They wanted to sell it to me for $3,000 more than the Advertised price. They would not negotiate. If it was a mistake they should have made some compensations but not even that was offered. Bad business. Gary P. was the salesperson and was good to work with and I do not beleive it was his fault. It went higher than him and he could not do anything about it. They seem to be untrustworthy. More

I bought my Toyota Highlander from Gary ; which is the third Toyota car running in the family. Gary was very friendly and helpful to show the car, let us test drive and seal the deal. Manager Steve had ch third Toyota car running in the family. Gary was very friendly and helpful to show the car, let us test drive and seal the deal. Manager Steve had checked couple of times during the purchase to make sure everything was under good care by salesman. It's a VERY professional dealer. My experience told me that a good dealer with excellent reputation did make a big difference on the car buying experience. I like to recommend Elgin Toyota! More

I couldn't believe it... Made a deal over the internet, dealer told me to come in and they would have the car ready. As soon as I arrived the person I was talking to supposedly had an emergency and I was g dealer told me to come in and they would have the car ready. As soon as I arrived the person I was talking to supposedly had an emergency and I was given a guy who had no idea of the deal. Then the car had made a deal on they didn't have. they said they had just sold it and the only one they had was an upgraded one. After that argument they told me that my car wasn't worth what they had agreed to. Last but not least they tried to get me for more than $1600.00 in extra taxes. When I told them they were cheating me the salesman tried to give me some BS story that made no sense whatsoever. When the manager came over he said "that truckisn't leased, we thought it was leased" Never at any time mdid I ever say or even imply that it was leased. EVER!!! Had I have not caught it they would have stuck me pretty good. I WOULD NEVER RECOMMEND THIS DEALER TO ANYONE. THEY ARE A RIP OFF AND SHOULD BE ASHAMED OF THEMSELVES. More