Elgin Toyota

I have been a customer of Elgin Toyota since 1997 and have purchased and maintained 3 differents vehicles from this dealership. They have always been honest and fair in pricing and I have had nothing but have purchased and maintained 3 differents vehicles from this dealership. They have always been honest and fair in pricing and I have had nothing but completely positive experiences in both the sales and service departments. They always have a loaner available for me when the service is extensive and do their best to help keep my vehicles on the road and humming for many years!! I am the proud and happy owner of a Sienna with nearly 175,000 miles and I will not take it anywhere else for service. They know my vehicle and help me keep track of what needs to be done to keep it in top shape. I recommend Elgin Toyota without reservation for high levels of customer service and integrity in BOTH the Sales and Service Departments. I have a lot more contact with the Service Department and have always been treated with respect and consideration. They know I need to keep this vehicle running and when the time comes to purchase another new or used Toyota I will be back in the Sales Department with the full confidence that I will get the most for my trade-in and the best price on my purchase. You won't be dissappointed at Elgin Toyota!! More

I have used this dealership for service since I bought my cat there 5 years ago. They are always professional, and most of all, trustworthy. If they say it needs to be fixed, it does ... and they do not t cat there 5 years ago. They are always professional, and most of all, trustworthy. If they say it needs to be fixed, it does ... and they do not try to sell service that is not needed. Trust is the single most important factor when choosing a service repair shop. They always work around my difficult schedule, allow me the use of a loaner when service cannot be finished in a short time, and always return my car clean. Price is always fair, and they have worked with Toyota in the past to resolve issues beyond warranty in some circumstances. I would highly recommend this dealership to anyone requiring fair, honest service. More

Great, no haggling price. Nice, professional service. Great, no haggling price. Nice, professional service. All people in this dealership are courteous and willing to assist. I am especially impres Great, no haggling price. Nice, professional service. All people in this dealership are courteous and willing to assist. I am especially impressed by the wonderful service from Amy Volkening and Bozena Lyznik. I am certainly willing to purchase a car again in Elgin Toyota dealership. More

Bozena was very polite and sweet. I had problem because i couldn't decide what car I was supposed to buy you ,Bozena show me everything many times,very profetional.after i decided on the car Bozena help me t couldn't decide what car I was supposed to buy you ,Bozena show me everything many times,very profetional.after i decided on the car Bozena help me to prepare everything, she never show me that she is tired :). I bought second car for my husband in the same delership because I like to work with Bozena. Yes I defineately recomend them for my friends. I like Elgin Toyota becouse atmosfere there is completely different, people are nice and very friendly. Thank you .Magdalena Il More

This is our second vehicle purchased from Elgin, dealt with Amy and Jose both times. Both are excellent employees to work with, very customer friendly. we would also like to give shout out to Sam for sho with Amy and Jose both times. Both are excellent employees to work with, very customer friendly. we would also like to give shout out to Sam for showing us all the functions of our new car before we left the dealers lot. Our next vehicle purchase will most likely be from Elgin again and we hope to deal with these people again. Our only gripe was with the time it took for delivery of car from the factory, we realize that the selling dealer has no control over this process. Other than that we are VERY HAPPY with our purchase. Judie& Ed Kozlowski from Melbourne, Fl. More

My wife was looking for a new Prius (or so she thought) about 5 months ago. I went on Edmunds.com and sent out a blast and Elgin Toyota (Amy Volkering specifically) responded. We had opted at the time to about 5 months ago. I went on Edmunds.com and sent out a blast and Elgin Toyota (Amy Volkering specifically) responded. We had opted at the time to not buy, but I continued to see some things come through from Amy. When I decided to get rid of my van, I picked up an old Elgin Toyota email and reply'd with the specific car I wanted. Robert answered, explained it would be a difficult car to find but I immediately felt like he was working for me. Needless to say he found the car, let me know immediately and we began to plan the next steps. I secured financing through my credit union and contacted Robert back to bring my van in to get valued. When I arrived, Robert hooked me up with Gary Doty who in my opinion is the salesman of the year, and just as Robert did, Gary immediately picked up where Robert left off and went to work for me. We brokered the deal and I was out of there in less than 1 hour knowing my car would be there Monday. I wasn't happy with the first offer on my van as I truly didn't feel it was fair. They did come back with a number that wasn't as high as I had hoped but was indeed very fair. I didn't realize the dealership was closed on Sunday so I was kind of nervous when I didn't hear back from anybody but I woke up mid morning Monday to an email from Robert confirming that the car would be there etc. I showed up at my appointment time and the car was sitting right in front all shiny and new. I walked in and Gary was sitting at his desk with my paperwork, owner's manuals and keys ready to go for a drive. There were two other people that I dealt with. One was the intermediate guy who tries to sell you other things (can't remember his name) but I talked to him twice and didn't care for him either time...I found him to be somewhat of a bully. The second was Dave, the finance manager. He questioned some of my decisions, however, I felt that he had my best intentions in mind and wanted to make sure that I had made informed decisions. I went into this deal very cautiously because Elgin Toyota gets a bad rap from a low number of ratings on websites such as dealerrater. I mentioned this to both Robert and Gary and in fact Gary and I spent sometime discussing alternatives. I would go back to Elgin Toyota again and again and will recommend to my friends and family where appropriate. My wife will be buying a new prius and I am confident that I will contact Robert and Gary and repeat this process. Don't believe everything you read about Elgin Toyota. The comments that are on the internet, although fairly negative, do not represent the quality of service that I found in Robert and Gary. Thank you Elgin Toyota!!! Dave B. 2010 Prius V, Blizzard Pearl with Advanced Technology Package More

I have purchased six cars from Elgin Toyota, five of them from Tom Licata. I also my cars serviced here. I have always found Elgin Toyota to be a wonderful place to do business. It's a beautiful facility and from Tom Licata. I also my cars serviced here. I have always found Elgin Toyota to be a wonderful place to do business. It's a beautiful facility and everyone who works there is accomodating. The service department personnel is top drawer. I don't understand the negative reviews of Elgin Toyota -- I have never, ever had a bad experience there. More

You indicate and try to be straightforward. You also indicate clearly your intentions but they will just not be ready to work that way - i.e. - in friendly, trustworthy and cooperative way...guys don't indicate clearly your intentions but they will just not be ready to work that way - i.e. - in friendly, trustworthy and cooperative way...guys don't recommend them....be careful. The sales person was senior enough as well... More

After reading a bunch of horror stories I didn't want to go to Elgin Toyota. The prices were too tempting so I though it may be worth it. I called ahead and drove 1.5 hours to get there. They had the car, i go to Elgin Toyota. The prices were too tempting so I though it may be worth it. I called ahead and drove 1.5 hours to get there. They had the car, it was in great shape and we bought it with an out of state check just before closing. Cars move fast there so beware if you have to drive to get there! When we called there were two at the same price and same mileage-when we arrived there was only one (I looked at the salesman’s computer screen over his shoulder and the time stamp of purchase checked out with his story). I kind of regret reading all of the bad reviews because I walked in with a bad attitude and walked out pleased. As with any big purchase just be ready to run if there is anything suspicious and don't be desperate. WYSIWYG. The car we bought had an updated CarFax sheet (which I highly recommend because of the built in assurance that it provides at no charge). I denied the Toyota certification (which they wanted to charge $1,400 for) as well as all the different warranty options that they offered later. Overall don't expect to talk them down on the price - because they didn’t budge a penny with me. The car I purchased there is working great so far and was about $3,000-1,500 cheaper than anywhere else around. Other dealers added the certification at no cost, so with one dealer it would have been the same price as Elgin if we purchased the Toyota Certification. Don't expect any perks, warm fuzzy feelings or Nordstrom service. It’s kind of like going to walmart. You can expect competitive prices. They also added about 10 gallons of gas without any prompting from me. The place worked for me but I came in with no trade in no need for financing and I knew exactly what I wanted. I got a good car for a good price but I didn’t get a cookie with my car. Tony Sawyer More

Very bad experience!!! We visited this Elgin Toyota dealership two weeks ago. Sales man, Ali Walter, showed us a new car which we are interested in. We didn't drive the car that we would like to trade dealership two weeks ago. Sales man, Ali Walter, showed us a new car which we are interested in. We didn't drive the car that we would like to trade in. However, Ali told us it is ok and dealer could still make a deal with us without looking at our old car. We provided VIN of our old car and made a purchasing agreement. The dealership didn't have the exact car that we want at that moment, but Ali told us it will be in the following Monday. On Moday, Ali called and informed us they ordered new car from manufacturer directly and car will be in dealership about a week. After a week, I called and Ali told me shipment delayed and we had to wait for a few more days. In the meantime, he asked us to do credit check and said it would take about 2 days to check credit. To my knowledge, it usually takes a few minutes to check your credit. Finally he called and told us the new car is in dealership and ready to pick up. We went and thought we just need to finish the final paperwork. Then they told us they couldn't offer the original price for the trade-in car because the trade-in car had frame damage in the past based on the carfax report, and they wanted to make a big cut of trade-in price. It's been two weeks and we gave VIN number two weeks ago. So we walked away. They don't honor their original deal. It is totally waste of time. I will never go to this dealership. More