Elgin Toyota

the overall service was POOR, i came to Toyota Dealership just to change oil and check the filter plus the routine labor that comes with it. However the service that I received was horrible. Fist I spent 3 h just to change oil and check the filter plus the routine labor that comes with it. However the service that I received was horrible. Fist I spent 3 hours waiting then I revived my car back. Then very next Day what I see underneath my car? HUGE OIL PUDDLE. Thy are unprofessional I WILL NEVER GO THERE AGAIN !!!! More

I tend to be weary of car salesman, yet Carlos and his team cut right through the stereotype; he was helpful, low pressure, friendly, and I really feel like he and his sales manager did everything they co team cut right through the stereotype; he was helpful, low pressure, friendly, and I really feel like he and his sales manager did everything they could to get us the best rate and deal possible. They even helped us get the loan and APR we needed to afford the purchase. I never understood when people would just go to one dealer and wouldn't shop around for the best rate... I always assumed it's because price is no object for those people. But now I understand that when you find that honest dealership that really goes above and beyond for you, you will get one of the better rates and certainly some of the best service. More

I originally went in on a weekend to test drive a new car, and was irritated by the pushy sales BS so I decided to wait and think things over and maybe look into other dealerships (red flag #1). When I l car, and was irritated by the pushy sales BS so I decided to wait and think things over and maybe look into other dealerships (red flag #1). When I looked into other dealerships I found better prices and less pushy salesman (red flag #2). The lower prices were not something Elgin was interested in matching or coming back with something competitve - as this dealer was only interested in playing games, pointing fingers and saying things about other dealers (red flag #3). I finally told them I wasn't interested and to leave me alone, but they kept contacting me (big red flag #4). In the end, I purchased from a completely different local dealership where the sales folks were extremely helpful, no pushy tactics, did not focus on the name game and pointing fingers at other dealerships and really did give me the best deal possible on my new car and trade. This all took less than an hour whereas the first round of disaster at Elgin Toyota was about two hours long, plus another full day of e-mail. At the end of the day you purchase a car where you feel most comfortable and that you are getting the best deal. I didn't get any of that from Elgin, just a myriad of red flags so I went elsewhere. And, while my experience at Elgin was probably the worst I have ever had, someone else may have different experiences with different sales folks. This is just about my particular experience. More

This was one of the better car sales experiences we had. The only problem we had was not knowing the right questions to ask of the Finance person. The only problem we had was not knowing the right questions to ask of the Finance person. More

Shame on Elgin toyota. No reputable. Go elsewhere. You have lots of options Not to mention it took forever for anyone to say hello when we walked in have lots of options Not to mention it took forever for anyone to say hello when we walked in More

I was in the market for a mini van and had narrowed my search down to either a Honda Odessey or an Toyota Sienna. I had test driven both and preferred the Sienna, but could have gone with either vehicle. search down to either a Honda Odessey or an Toyota Sienna. I had test driven both and preferred the Sienna, but could have gone with either vehicle. I had concerns with negative comments I had heard about the local Honda dealership and when I visited Toyota I was pleased with how attentive they were. The whole purchase experience was made quite easy. They found the exact vehicle I wanted and offered me a fair price and a fair trade-in on my first visit to the dealership. I had gone to take one more test drive and to get their beat price, so my wife and I could make a final decision. Instead, thanks to Carlos being prepared to make a sale and making the process easy and efficient, I made a purchase. I returned the next day to pick up the vehicle and I'm now the happy owner of a Sienna. I look forward to having the same excellent experience with the service department in the future. More

The Service Department at Elgin Toyota is an unsung hero of the operation. I've been bringing my cars here for 11 years and am very pleased. While I have 2-3 other Toyota stores closer to me, I go to Elgin of the operation. I've been bringing my cars here for 11 years and am very pleased. While I have 2-3 other Toyota stores closer to me, I go to Elgin because I have confidence in their work. And that was a major factor in my recently purchasing my new Venza at Elgin Toyota. I picked Elgin in large part because I wanted to continue a strong relationship that makes me feel good about my investment. I've come to know Darryl Cesario over many years and everything I've ever asked of him has been taken care of with dispatch and professionalism. I rely on my vehicles, I benefit from taking care of them, the Highlander I traded had 233,000 miles on it...and Elgin Toyota is a strong partner in my goals. More

The sales people are very pleasant to work with and the deal I received was good,I have purchased two new cars from Elgin toyota and tell all my friends.The service department employees are also very good. deal I received was good,I have purchased two new cars from Elgin toyota and tell all my friends.The service department employees are also very good. More

Manfred Hoerr was excellents salesperson. He was very helpful to us. We love are new rav4 sport car. We will come back in near future to buy another crv. helpful to us. We love are new rav4 sport car. We will come back in near future to buy another crv. More

Worked with the Internet sales team for awhile. Especially with Rj. Got a very good price on a Camry and came in and bought it that day. I also worked with Adrian and he was awesome. Got me in and Especially with Rj. Got a very good price on a Camry and came in and bought it that day. I also worked with Adrian and he was awesome. Got me in and out very fast. Awesome dealer, and awesome internet sales team. Would definitely HIGHLY recommend this dealer to anyone who is interested in a Toyota More