Elgin Toyota

Amy Volkening in Internet Sales started the entire process. We received a deal that seemed very fair, the process was very efficient, and the staff from sales, sales management through finance were al process. We received a deal that seemed very fair, the process was very efficient, and the staff from sales, sales management through finance were al proficient and professional. More

I have previously purchased and leased Toyota's at this location many years ago and was reluctant to go back because of an unpleasant experience, but I thought i'd give them a shot. This experience was c location many years ago and was reluctant to go back because of an unpleasant experience, but I thought i'd give them a shot. This experience was completely different than that of many years ago, reason being, there is a new owner that seems to have the right combination to do things right. The sales staff is friendly, but not over-bearing or pushy and fair and trustworthy. They had the most competitive price out of two other dealers I visited, had the most inventory to choose from, not to mention the friendly and helpful staff. We are very happy with our new Prius and would highly recommend them to anyone looking to purchase a vehicle. More

My son bought his car from here and he was happy with his purchase. After looking at different Dealers I came here to compare and thought they offered the best car for my price range. The salesman was very h purchase. After looking at different Dealers I came here to compare and thought they offered the best car for my price range. The salesman was very helpful and did not pressure me into making a decision. I will recommend Elgin Toyota to my friends. I love my new car and am 1005 happy with it. More

I was in the market to lease either a Toyota Corolla or Honda Civic based on the then current lease deals being offered. I visited Elgin Toyota first and was greeted by Adrian who then introduced me to my Honda Civic based on the then current lease deals being offered. I visited Elgin Toyota first and was greeted by Adrian who then introduced me to my salesman Otavio. He was very friendly and attentive to my questions and concerns. After taking my information he brought out a Corolla for a test drive. My son was with me. I was surprised when Otavio allowed us to take the test drive without going along and told us to take our time. He explained the features of the car very thoroughly before we left. Upon our return, I told him I liked the car but was not ready to commit just yet as I was going to look at the Honda Civic. I did ask for a price for my trade in which Adrian provided in a short amount of time. We then went to the local Honda dealer and received the exact opposite treatment. I was very disappointed in the lack of customer service I was totally turned off by that dealership and while sitting there, made up my mind to go with Elgin Toyota. We went back later that night and leased the Corolla and was once again treated very well by Otavio, Adrian and gentleman in the finance office. (sorry, I forget his name) Otavio went over the car with us to make sure everything was all right and even had to go get the floor mats that he promised us. He is the one who noticed they were missing, I would not have realized it until later. I will definitely go back there for my next car and would highly recommend Elgin Toyota to anyone in the market for a new car. More

I purchased a Toyota Avalon because it met the 3 critical criteria I set . . . 1) front and rear leg room equal to or greater than my 2007 Buick Lucerne; 2) a "quiet" rating equal to or better than the Lucer criteria I set . . . 1) front and rear leg room equal to or greater than my 2007 Buick Lucerne; 2) a "quiet" rating equal to or better than the Lucerne; and 3) the likelihood that future repaires would be minimal. I researched all these items (and many more) on Consumer Reports . . . and then VERIFIED them by test driving the cars (the Avalon, and the Lindoln MKZ). The two cars were almost equal of every ranking . . . I ultimately made my decision to buy the Avalon based on the experience I had at the Dealership. Gary Puglio is the most professional sales consultant I have ever worked with . . . and the support team was equally competent and cordial. There was never any pressure . . . in fact, Gary maintained a helpful and professional posture even when I got a little cranky during the price negotiation. I would definitely recommend the dealership, and will buy from them again . . . especially if Gary is still there when I need another car. More

I was looking for a new 2012 Camry and approached several dealerships online for inventory and pricing. Elgin Toyota was the first to contact me and was very friendly and easy to communicate with on my sche dealerships online for inventory and pricing. Elgin Toyota was the first to contact me and was very friendly and easy to communicate with on my schedule. They offered the most reasonable price and even though there are at least 3 Toyota dealers closer to my home, I went up to test drive the Camry in Elgin. Again they were very friendly and the price was right so I made the purchase from Elgin Toyota. I can't say enough about their online staff because THAT is what got me in the door. They weren't pushy and were able to communicate mostly thru email which allowed me to get information throughout the day on my schedule. I would highly recommend Elgin Toyota. More

I had an outstanding experience with Elgin Toyota. My sales person, Bo Lyznik, could not have been more knowledgable and friendly. I also had a minor scrape with a low wall of bricks surrounding a drive sales person, Bo Lyznik, could not have been more knowledgable and friendly. I also had a minor scrape with a low wall of bricks surrounding a driveway five days after buying my new car. Elgin Toyota repaired it to perfection and only charged me $154.00! WOW! I LOVE, LOVE, LOVE my Prius! I can't understand why more people don't buy them. I would recommend this dealership and Bo to everyone in the market for a new car or in need of service. More

The customer care at this dealership is above and beyond. Marlon is one of the nicest people we have ever had a business relationship with. At no point has he ever made us feel like it wasn't a fair deal. Marlon is one of the nicest people we have ever had a business relationship with. At no point has he ever made us feel like it wasn't a fair deal. I have recommended this dealership to friends and will continue to do so in the future. More

We bought a Prius V from Elgin Toyota and walked away very pleased. I always get price quotes through the internet before going to a dealership in order to make the best use of my time. Elgin Toyota very pleased. I always get price quotes through the internet before going to a dealership in order to make the best use of my time. Elgin Toyota was quick to give me a quote and they did not waiver from their offer when I visited the dealership. Finance guy was great. He was able to match a rate I got from my credit union so I didn't have to go all around town collecting and delivering cashier's checks. I am probably being a little picky, but they could have been a little more organized because we spent way too much time waiting for help after returning from a test-drive and waiting for the finance dept. I wanted to make sure to give this constructive feedback for potential improvement. Overall, would definitely recommend this place. I will give them first shot to earn my business on my next Toyota! More

I got in contact with a few Toyota dealers in the region using the Build and Buy New Car Price service accessed via ConsumerReports.org. Amy Volkering from Elgin Toyota was one of the 3 dealers that respond using the Build and Buy New Car Price service accessed via ConsumerReports.org. Amy Volkering from Elgin Toyota was one of the 3 dealers that responded to my request and she was able to provide the best quote with a price below CR Bottom Line for this area and also below invoice. We communicated by email until I met her at the dealership and Amy was very quick to respond to all my questions and requirements, including getting from another dealer the 2012 Sienna LTD Toyota with the interior and exterior color and options I was looking for. I told Amy in advance I needed to get in and out of the dealership very quickly and once the Out the Door cost was agreed we scheduled the day/time to get the vehicle. I was able to get in and out in 2 hours including a 20 minutes test drive. When I got to Elgin Toyota the car was ready for delivery and Carlos helped me with the paperwork and the trade-in. I had a bit of additional negotiation on the trade-in but I got to a final price in the lower range of what Amy mentioned as possible for my trade-in. This was my first experience with Elgin Toyota and I’m happy to recommend them for being so friendly, their outstanding customer service during the entire transaction and having the best price in town for my new 2012 Sienna. More