Elgin Toyota

I was very disaapointed with the service . I called ahead and was told i needed vin number for a new key , proof of ownership. The worker in the service desk was not friendly , my car is under my dads name , and was told i needed vin number for a new key , proof of ownership. The worker in the service desk was not friendly , my car is under my dads name , but i took proof yet he was "unable" to help me because my father was not with me ? He did nothing to help and was being rude . Its ridiculous i went to the shamburg toyota and they made my key in no time without any problems . I would not recommend this toyota dealer at all . More

I originally was leasing a 2010 Rav 4. I received a phone call from TFS stating if I wanted to turn in my lease and either buy it outright or purchase another one. They would buy out the remainder of the nin call from TFS stating if I wanted to turn in my lease and either buy it outright or purchase another one. They would buy out the remainder of the nine months left on my lease. So I went in and spoke with Ali, he was very nice guy, and not pushy like alot of salesmen. He found the vehicle in my price range and options I wanted. At another dealership for me. They promised I would have it on Monday. That Monday morning I received a call from Ali stating the car was there and they were going to clean it up. After work I stopped by and signed the papers and my car was ready to go. They even thru in a remote starter for me to close the deal. It was a pleasure doing business with a dealership who actually lives up to their promise. I would highly recommend Elgin Toyota! More

This place has the slowest service I have ever experienced. I went in for a simple oil change that the Schaumburg Toyota guarantees done in 30 min or less. It took an hour and a half at Elgin. I a experienced. I went in for a simple oil change that the Schaumburg Toyota guarantees done in 30 min or less. It took an hour and a half at Elgin. I also scheduled an appointment ahead of time and I was asked my name, address, phone number, and email a total of 3 times, twice on the phone and again once I got there. Scheduling the appointment itself took over 10 minutes on the phone (most of it spent on hold and then repeating all of my information twice to two different people). Overall, if you enjoy wasting your time sitting in a room for half an hour longer than your expected wait time then this might be the place for you. If not, then I suggest you go somewhere else. More

I'm from the Rockford IL area and was originally looking for an outright buy of a used Toyota Tundra. After finding none that were in great condition or no one would negotiate I decided to look into new. Wi for an outright buy of a used Toyota Tundra. After finding none that were in great condition or no one would negotiate I decided to look into new. With the end of month (and quarter) I was surprised with the aggressive pricing with most dealers. Amy gave a decent price over the internet and there was not any playing around to get the sale done. Overall I gave them 4 stars because I don't think anyone gets perfect scores as we can all always do better but these guys did a decent job as far as reputations of car dealers go. I will tell everyone that reads this never go to Anderson Toyota in Rockford. I bought a 2000 Tundra there in the winter of 1999 and they negotiated well. But I tried to buy a new Lexus IS 300 years ago and ended up in Dundee. Didn't even consider Anderson for a new Scion XB and tried to give them a chance after years of ignoring them to match Elgin's price on the Tundra which they said they would over an email and phone call. Then when I went in the next day the sales manager took back the deal after they said they would match the price. You can read what happened in detail on their actual rating I gave them but listen to me all of you in the Rockford area!!! Don't even waste your time in the new pretty Anderson dealership in Rockford. Take the 30 minute drive and do yourself a favor and blow off Anderson and give these guys a chance. It's a Toyota people...the chances of you taking your car/truck to have things repaired is rare if you take care of your vehicle. The Anderson "attitude" of where are you going to get it serviced and thinking people are stupid and not going to shop around cost them more sales than they have a clue. Get the eprice from dealers that offer an eprice on their web site directly which Elgin does. If dealers don't offer it they will be higher in general. It's the best way to get a lower price than walking in and wasting time from dealer to dealer. FYI Anderson doesn't even have an eprice option on their website. Elgin Toyota did a decent overall sales experience for me and I would recommend giving them a chance. More

I walked into the dealership on a Saturday morning. What brought me in was a letter I received in the mail stating that Toyota wanted to buy back my 2009 Yaris and offer me a good deal on a newer vehicle. I brought me in was a letter I received in the mail stating that Toyota wanted to buy back my 2009 Yaris and offer me a good deal on a newer vehicle. I did not have any intentions of purchasing a vehicle. I thought I would go there and find out it was too good to be true. When I first pulled up at the dealership, there were three salesman standing outside. They looked ready to pounce on the first potential customer they saw. I ended up being greeted by a salesman named Justin. He casually approached me and asked if I needed help. I showed him my letter and asked him to tell me more about the offer. He led me to his desk and we filled out some paperwork. He was a very good listener and extremely responsive to my needs. I explained that I wasn't really in the market to buy a new car, since my car was not even 3 years old yet. Also, I told him that I had 0% financing on my current car and that I was not willing to give that up. Justin helped me to find a car that had 0% financing for 60 months and was in my price range. He let me take the 2011 Corolla for a test drive and of course I fell in love with it. I told him if we could work out the numbers then I would buy the car that day. Justin worked between myself and his sales manager to come up with an agreement that was mutually beneficial. What was most impressive was that even after I had signed the bill of sale, Justin still took the time to walk me through all the features of the new car. He spent an excessive amount of time trying to set up the bluetooth function. He was really helpful in getting acclimated with the new vehicle. The next day I came into the dealership to let him know that once I got the car out in the sun I noticed a bunch of swirl marks and scratches on the hood. Justin pulled my car into the service department immediately and in an hour's time, I drove off the lot with a completely buffed and waxed vehicle. I am very happy with my new car, as well as with the level of service I received from Justin. I will defnitely be recommending friends and family to him in the future. More

I stopped in an hour before they closed on a Saturday. Everyone seemed friendly, but because I am a younger person I Washington passed off between salesman who were thinking I wasn't serious. After being Everyone seemed friendly, but because I am a younger person I Washington passed off between salesman who were thinking I wasn't serious. After being introduced to 3 different people, someone figured they should show me the scion tc's that I had expressed interest in. Marlon ended up being brave enough to help me out in my car search. He was very patient and helpful in suggesting cars. It was a little after they closes and he stayed late and offered to let me take one home for the weekend. I was presented with paperwork telling me what my monthly payment would be if I decided to purchase the scion without a down payment and with a down payment of $7,000. With no money down it would be $386 and with the down payment it would be 232. I took the car for the weekend and told them I would be coming in Monday with a down payment to purchase the car. I was told that the car was $15,000 and that the price was nonnegotiable because of the scion pure pricing. I was told that they certified the vehicle as well, but just did not have time to detail the car because it just came in. This was fine with me, they said they would detail it on another day for me and give me another car to use for the day. I have no complaints about Marlon my salesman, he was amazing. I feel I was ripped off by the financial service guy, Mr. Soto. The way he presented the information during signing was to his benefit, not mine (I'm sure he make xommissi too). He told me the price of the scion being $15,000, the interest, tax, title and license. This was fine, then he showed me a piece of paper with four or five different packages and what my monthly payment would be written underneath each. I was given the impression from him that I had to choose one of them because it was already included in the price I was originally quoted before I took the car for the weekend. I chose the second option for $275 (the highest being $300). I was thinking that these were the monthly payments before my down payment was factored in (of course it already was factored in and he did not tell me). Then he starts signing a big stack of papers, then hands me the pile and tells me where to sign for my car.I went through the papers as soon as I left to discover that I was charged $16,600 for the car purchase price and with everything the total amount was $24,900! I called him up before they even closed that day and he said that I had to pay an extra $1,500 to get the car certified (which they keep insisting was already certified) to get a lower interest rate. When the math is done on it, it is a wash between the lower interest rate and the used car rate. I told him that if he would have told me that I would have opted out and gone with the higher interest since my goal was to pay it off early anyway. I was charged more for this uses car than it would have been to buy a bran new 2012 scion tc. I was sold a two year maintenance package that only includes 6 oil changes for $600; that's $100 an oil change! Lo Jack was also in the package, which ended up being $1,700. I went back there the next day having been unable to sleep at all that night. I tried to get out of as many packages as possible. I was told that I could not cancel lo jack, that I was stuck with it as well as the monthly payment of $300. Any changes in the amount due would just cut off the end of the term. I am still pissed about this situation. I guess I should have taken my father in with me and listened to rumors of how car dealers always try to rip off girls. The next problem I had was with the service department in detailing the car I was now stuck with. They were very nice, and had me make a list of anything at all that I saw out of place or damaged.I gave them the list and made n appointment to come back in later that week. They decided to take the car when I went in to try and get out of my contracts. They gave me a car to drive and I was on my way. They had the car for 3 days. When I picked up the car, they had me walk around it and showed me how theu fixed the seats. I was running late for work so I said okay and took off. On my way to work I noticed that they had not cleaned the car at all. The same grime and sticky stains were in the car from when I first test drove it. Um okay, I was debating on whether or not to just clean it myself, but then I was reminded by a friend how much money had just paid and I called Marlon and told him about the dirty interior. He had me come in the next week so it could be detailed because they may had just forgot to do it (weird, I thought that was the reason I had left it there for 3 days). So I went in on must day off to get this car cleaned. I was told it would probably take 30 mins maybe up to an hour. They gave me another car to drive for an hour (this car smelled like vomit and was dirty). I came back in an hour and then had to wait another half an hour on top of that. When I hot the car I immediately lifted up the consul to discover the same sticky residue from before. I told Marlon and he cleaned it there himself. That was over the top, I felt bad that he had to clean it and was embarrassed. I didn't tell him that the doors had buildup along with the steering wheel, shifters, odometer and vents. All they did was wipe off the dashboard with amorall and call it a day. Very bad service department. I even noticed later on that they didn't fix some of the paint that chipped away and they said they would. I ended up cleaning the car on my next day off, so it is finally cleaned properly. When I was telling my insurance agent about my car purchase, he told me that the car had been in five accidents. He asked if I was given a carfax, I was given a carfax, but not until after I signed the papers. Then I was given the carfax, but no one bothered to mention that it had been in any accidents, only that the carfax was clean. More

This was my first visit with Elgin Toyota, and was my BEST car buying experience ever. Amy Volkening, the internet sales manager, was very friendly and easy to work with. She gave us the best price match BEST car buying experience ever. Amy Volkening, the internet sales manager, was very friendly and easy to work with. She gave us the best price match without any hesitation. Jim Swartz, the salesman, was also very friendly and very patient. He showed us everything about the car (Rav4). There was no sale pressure, allowing us to make our own decision. David Cooper handled our sales paper and financing with ease. We are glad that we bought our car at Elgin, and would not hesitate to recommend them to anyone. More

Extremely happy with Bozena's help. Very patient, friendly and fair! We had a very long process of buying a car (over 6 months to make the decision) and she never pressured us to buy. After reading friendly and fair! We had a very long process of buying a car (over 6 months to make the decision) and she never pressured us to buy. After reading that last sentense, it's kinda sad that that would be considered a complement, but unfortunately we had encountered a good number of sales managers really pushed for the hard sell. We felt very comfortable with Bozena. Would highly recommend her. More

Salesman was nice when he was showing me the car. When it came down to the negotiating, he tries to tell me that the automotive industry changed in the past year because of the web (really, just this year it came down to the negotiating, he tries to tell me that the automotive industry changed in the past year because of the web (really, just this year huh?)and that the internet price is already the lowest possible. First price was too high, but they says its because of the certification. When I gave my price, manager tries to lecture me about the world. I leave after they can't meet my price. Several calls made to me throughout the week to get me to buy car. A week later they give me my price(why the change?)over the phone. Man on phone says he is man of his word and they will sell me car for price I stated. I agree to pick up car. Before I go to pick up car, I call to verify just to be safe. Salesman tells me they can't include certification with my price and the price will be higher than what was agreed upon. This place had three chances (three too many)to get me to buy car, and they failed miserably. Ended up buying a better, cheaper and certified (at no cost) car at honda and the treatment was 1000 times better. Funny thing is, 10 years ago I left a honda dealership pissed and yelling at salesman and another toyota dealership saved the day. Can't blame toyota, but based on my experience I will never buy a car from here. More

I live in Chicago and this was my first car purchase so I had been doing as much research and shopping online as I could before going into a dealership, and had a list of five or six cars for sale in the are had been doing as much research and shopping online as I could before going into a dealership, and had a list of five or six cars for sale in the area that matched my criteria. Out of chance Elgin Toyota was the first dealership I actually visited, and it ended up being the one I purchased my used 2009 Honda CR-V from. Although I had made an informal appointment with someone in the internet department when I walked in I was greeted by Justin, who took fantastic care of me. Having never purchased a car before, I was super skeptical and had a lot of questions and Justin was patient and kind enough to answer all my questions and deal with my cynicism. After taking a test drive and having an honest talk about what I could afford I left the dealership, convinced I'd be a fool to purchase the first car I test drove from the first dealership I visited, no matter how much I wanted to. After doing a little more research that evening on the comparable vehicles I had found I decided I couldn't find a better deal, and frankly didn't want to take the time to look, especially if it was going to involve hanging around in less friendly dealerships where pushy salesmen would try to bully me into buying a car (my voicemail and email inboxes were full of calls and emails from salesmen asking when I'd be coming in to buy their CR-V). Justin called me to follow up the next day, and I told him I'd be in that afternoon to buy the car. The purchase process took a little longer than expected (to be fair, I didn't really know what to expect) but Justin was nice and patient the whole way through. Having only other people's car-buying horror stories to go off of, buying from Justin seemed remarkably easy and the whole process was fairly pain-free. Justin is affable, honest, and not pushy at all - pretty much the opposite of the skeezy used car salesman a novice like me can't help but imagine. I am so glad my first car-buying experience was so pleasurable, and that I get to drive my new vehicle with the peace of mind in knowing I didn't get swindled because I bought from a salesman I trusted. I would recommend Elgin Toyota, and Justin specifically, to any friends or family members who are in the market for a car. Thanks Justin! More