CarWise Gurnee

Thomas helped me pick the perfect SUV for my family with 2 children. I didn’t think I’d get loan approval, but Amy made it happen. Excellent experience. 2 children. I didn’t think I’d get loan approval, but Amy made it happen. Excellent experience. More

what ever you do don't buy a car from CARWISE will do a bait and switch game. When you try to talk to someone regarding it you get Marco, a smart mouth mgr. They added a cars shield coverage that we said bait and switch game. When you try to talk to someone regarding it you get Marco, a smart mouth mgr. They added a cars shield coverage that we said no to, and of course they called us liars, we said it was never explained to us, of course its non refundable so there 1098.down the drain. Keep driving don't shop here, the manager, Marco sucks has no accountability so I am going to the BBB, and social media and anyplace I canto let them know how they RIP U OFF. Save yourself the trouble go anywhere else. More

Marco was incredibly helpful and really knew the dealer’s inventory, walking me through so many hatchbacks. I ended up getting the 2021 Rogue and I love it – it’s great, compact and maneuverable, with a good inventory, walking me through so many hatchbacks. I ended up getting the 2021 Rogue and I love it – it’s great, compact and maneuverable, with a good clearance, and the price was spot on. More

I checked out Terrain and Yukon models 2019-2021 at the dealership some days ago. I checked out four cars and snagged a great 2021 Yukon that was barely driven and kept in great shape. I liked that they ha dealership some days ago. I checked out four cars and snagged a great 2021 Yukon that was barely driven and kept in great shape. I liked that they had a lot of used cars and good prices, so yeah, I’d suggest checking them out. More

Hoping to find a better, more dependable vehicle, I traded in my old Sierra. I anticipated a low trade-in value, but Nick provided me with a fair offer. He also assisted in choosing a beautiful used To traded in my old Sierra. I anticipated a low trade-in value, but Nick provided me with a fair offer. He also assisted in choosing a beautiful used Toyota and took care of all the paperwork. More

Amy and Doug ensured I understood every document before signing. No surprises, no pressure. Great friendly vibes from the whole dealership. Bought 2022 Escape in perfect shape. signing. No surprises, no pressure. Great friendly vibes from the whole dealership. Bought 2022 Escape in perfect shape. More

I didn’t expect to get approved for a loan given my credit, but Amy made it happen swiftly. William assisted me in choosing the ideal car for my working trips. credit, but Amy made it happen swiftly. William assisted me in choosing the ideal car for my working trips. More

Visited them yesterday and was impressed with how CarWise treats customers like friends, creating a welcoming environment beyond just selling cars. I asked about the Wrangler, which my uncle recommended. Tho treats customers like friends, creating a welcoming environment beyond just selling cars. I asked about the Wrangler, which my uncle recommended. Thomas has shown me it, and advised me to wait a few days because two nice Rubicons should be delivered to their lot soon. I agreed and am now waiting for their invitation. More

I read some of the positive reviews before going to this dealership and honestly wish my experience had been like theirs. Unfortunately, it was the exact opposite. This was one of the most frustrating and d dealership and honestly wish my experience had been like theirs. Unfortunately, it was the exact opposite. This was one of the most frustrating and deceptive car-buying experiences I have ever had. My salesperson was Jorgen Parend, and throughout the process I was given multiple statements that later turned out to be misleading or completely inaccurate. After spending more than six hours at the dealership, I felt pressured into terms that were not disclosed upfront. Before even arriving, I specifically asked whether the dealership required any mandatory add-ons or packages because I had previously dealt with a questionable dealership that tried that tactic. I was told no. However, after hours of negotiations and paperwork, I was suddenly told that I had to purchase a “car care package” costing about $899 or they would not sell me the vehicle. The explanation given was that they “would not make any money otherwise,” which makes very little sense considering the vehicle itself costs tens of thousands of dollars. For anyone considering buying a vehicle here, I strongly recommend protecting yourself by asking for the following before signing anything: • Ask to see the “Buy Rate.” This is the interest rate the lender actually approved you for. Anything higher that the dealer adds on top is typically markup. • Ask for a full itemized list of charges. This will show every fee, add-on, or package they are including in the deal. Do not rely solely on what a salesperson tells you verbally. • Compare prices carefully. I noticed the same vehicle listed about $1,000 higher on the dealership website than on the third-party site where I originally found it through Capital One Navigator. When I raised concerns with Sales Manager Marco Rivas, he appeared to be aware of the tactics being used. He asked if I would be willing to return the vehicle. I told him yes, immediately, and asked when I could bring it back. At that point I was told there might be a restocking fee, so I asked them to show me where that fee appears in the paperwork and what the amount would be. That conversation occurred on Monday, March 2, 2026. I have since called twice and left voicemails but have not received a response yet. If they truly want the car back, they can have it. This entire experience has been a lesson learned. I will also be filing formal complaints with the FTC, BBB, the Illinois Attorney General, and other appropriate consumer protection agencies so the situation can be reviewed. If you are considering buying a vehicle here, my advice is simple: be extremely cautious, ask for everything in writing, and do not allow yourself to be pressured after hours of negotiations. More

Buying my first car was less daunting thanks to Thomas. He and Amy explained everything: loan details, warranties, and even maintenance tips. It makes me feel confident and ready to buy. I will come back w He and Amy explained everything: loan details, warranties, and even maintenance tips. It makes me feel confident and ready to buy. I will come back with my boyfriend to sign the agreement, found here two Sonatas within my budget. More