Elk Grove Acura

This was our third vehicle purchase from Doug @ Elk Grove Acura. As always, it was a great experience. Doug and Mike are an excellent team. We will continue to do business there. Acura. As always, it was a great experience. Doug and Mike are an excellent team. We will continue to do business there. More

The staff in the service department were very knowledgable and helpful. I waited for my service to be done and it was serviced and washed in a very short time. knowledgable and helpful. I waited for my service to be done and it was serviced and washed in a very short time. More

It was the Labor day weekend and I absolutely hate shopping for cars, especially on a hot day. Kyle approached and welcomed me, offer his assistance and left me alone so i can shop without being bothe shopping for cars, especially on a hot day. Kyle approached and welcomed me, offer his assistance and left me alone so i can shop without being bother. I had been shopping for cars all day and was exhausted with dealer following me around the parking lot and not giving me my space. Kyle knew exactly what to do, it felt. He was courteous and when i couldnt find something i liked, he was my car and showed me the car, before i even asked for a test drive, Kyle was quick on grabbing the keys to let me test drive the car. I fell in love with my car and thanks to Kyle, i was able to get the price i wanted and can afford. I had a trade-in and he was helpful with that as well. Michael was wonderful as well as Kevin. Since i had purchase my vehicle after they had been closed for about 2 hours, the guys were VERY patience and helpful. I had to return the next day for detailing of my car. Kevin was there to help with that since Kyle was off. Thank you so much guys! without, i would ahve been out shopping for cars and being awfully impatient. More

I am one of those dreaded internet car shoppers with whom it is nearly impossible to establish a customer relationship using just the email and phone, but that is just what Doug was able to do. I had posed a it is nearly impossible to establish a customer relationship using just the email and phone, but that is just what Doug was able to do. I had posed a challenge reagrding colors/options and during the search Doug (with behind the scenes help from his Sales Manager Kevin) was able to locate the model and at a competitive price that I was seeking. Doug's confident demeanor was instrumental in helping me stay the course throughout the search which lasted several weeks, while I was being actively courted by other Acura dealers some of whom were significantly closer to home. At the time of close, both Doug and Kevin were pleasant and straightforward reaffirming my decision to go with Elk Grove Acura. In the end a car purchase requires a leap of faith and in this instance the leap was well worth it. More

Graham was very helpful and knowledgeable. He worked on our time schedule to make sure we got what we needed, when we needed to complete the transaction. our time schedule to make sure we got what we needed, when we needed to complete the transaction. More

Yusef greeted us upon arrival and was EXTREMELY polite and friendly. Throughout our experience he maintained absolute professionalism and exhibited excellent customer service. We never felt rushed, we nev and friendly. Throughout our experience he maintained absolute professionalism and exhibited excellent customer service. We never felt rushed, we never felt preasured into making the purchase. Yusef's concern was that we were comfortable with the sales process, the price and overall purchase. As a mother with two younger children, whom we needed to bring along, I LOVED the fact that they had a restaurant inside. The kids were able to eat, & not just junk food from a vending machine, which helped settle them down during the finalization of the purchase. We were very pleased with the entire team and would definitely refer others as well as consider them for future car needs. More

My experience at Elk Grove Acura was great! Because I was traveling and couldn't stay at the dealership, the purchase of my car was completely processed in the evening, via phone by Max (Sales Associate) fro traveling and couldn't stay at the dealership, the purchase of my car was completely processed in the evening, via phone by Max (Sales Associate) from the beginning all the way to the loan approval. I got the good news Sunday morning to come pick up my car. On Sunday, I then had the privilege of working with Ashraf (Finance MGR) who made the final process of buying my car a pleasant experience. I highly recommend this dealership and I will return in the future to purchase my next vehicle from them. Thank you Max & Ashraf for all your help :) - Pamela More

Even though I didn't purchase from Elk Grove Acura, Phil and Doug clearly stood out as the best in their field. No one is close. They WANTED to help, you and did it in a professional and friendly manner. Th and Doug clearly stood out as the best in their field. No one is close. They WANTED to help, you and did it in a professional and friendly manner. They should be first on every car buyers list when searching for a vehicle, Jim Bravos More

This was by far the best experience we've had in purchasing a vehicle. We were downsizing our Chevy Tahoe, and Kyle was very attentive to our needs. After the MDX we had set our eyes on was sold on purchasing a vehicle. We were downsizing our Chevy Tahoe, and Kyle was very attentive to our needs. After the MDX we had set our eyes on was sold on the way to the dealership, he went above and beyond to locate the vehicle that would fit our needs & budget. Very smooth transaction. We returned about 3mos after purchasing the vehicle, and Chris Broussard in service did a phenomenal job. Our part that needed replacing wasn't covered under the warranty, and he went above and beyond as well to contact the manufacturer and had ten replace as Good Will, just because they stand behind their products and customers. I must say, I was thoroughly impressed & have already begun spreading the word!!! More

Graham Copps was friendly,knowledgeable and pleasant to negotiate with. He went out of his way to make our buying experience a satisfying and acceptable one. negotiate with. He went out of his way to make our buying experience a satisfying and acceptable one. More