Elk Grove Buick GMC

I was referred to this dealership by GM for a vehicle exchange. Samuel and Brandon. We're how I worked with. They had the truck by Brandon tried to get 2 vehicles from GM instead of the 1 replacement so exchange. Samuel and Brandon. We're how I worked with. They had the truck by Brandon tried to get 2 vehicles from GM instead of the 1 replacement so I lost out. Then Samuel lied to me saying GM wasn't going to do the exchanged "across the board" as he put it and tried to get me to just do an exchanged with them. GM said this was not true. They lied and manipulated the situation to make a sale. More

GMC is the worst place to buy your car, I bought a GMC 2017 brand new and during this 4 years I have been at the dealership with car problems. They just apologized but don’t understand that if they keep t 2017 brand new and during this 4 years I have been at the dealership with car problems. They just apologized but don’t understand that if they keep the car for days people needs a loaner to go to work. The whole idea of buying a new car is to not have any problems and if it comes with problems solve it with a rental. Just like they have to work I have to work as well!! Very dissatisfied!! More

DON'T TRUST WEBSITE PRICING. The salesman, Victor, was friendly and pleasant to communicate with. That said, I just want to warn others not trust the pricing on their website. They advertise deals, and friendly and pleasant to communicate with. That said, I just want to warn others not trust the pricing on their website. They advertise deals, and even lead you to believe you can buy them online (called Shop Click Drive) and give detailed out-the-door pricing, but it can't be trusted. They tried to turn around and add $11k onto MSRP (not shown on website) "because of the market right now". At least other dealers show when they do a markup up front -- this dealership leads you to believe you won't have it to get you in the door, and then try to push it on you. Shady place. I see other reviews stating the same thing. Don't waste your time and don't trust the website. More

We went in looking for a truck. We had a budget set, but ended up going over-budget. The one thing we really appreciated was the honesty of Lance and the help from Junior. We never felt pressured and we got ended up going over-budget. The one thing we really appreciated was the honesty of Lance and the help from Junior. We never felt pressured and we got an amazing deal on an almost brand new truck. More

What a wonderful experience! I bought a 2022 Buick Encore and was amazed at the service Brandon Cornilsen provided me. I would definitely recommend this dealership to friends and family and will be returning and was amazed at the service Brandon Cornilsen provided me. I would definitely recommend this dealership to friends and family and will be returning for my next purchase!! More

Stay away ! We wanted to buy a new gmc sierra slt 4x4 the online price is 57 minus the factory rebate so we agreed to buy it at that price filled everything and received a call from sales and all sounded the online price is 57 minus the factory rebate so we agreed to buy it at that price filled everything and received a call from sales and all sounded good i gave him all my info. and he called back said all is good with my credit as i new it would be so next the finance guy calls with all the contract information so we can finalize the deal and the price went up 9k to 66k from 5 minutes earlier and we had already agreed to the stated price posted online ,he says they are charging more because of the truck shortage but yet it says nothing about that on the website .he agreed to come down to 60 but no way would i buy from them now .TYPICAL CAR LOT LIARS !! More

Trust them to make it right.An honest mistake happened Trust them to make it right. An honest mistake happened with my warranty when I purchased a vehicle from here. When the staff learned of it they imme Trust them to make it right. An honest mistake happened with my warranty when I purchased a vehicle from here. When the staff learned of it they immediately reached out to me to not only correct it to what it should have been, but in fact to increase the term of the warranty by another year. I signed the contract, they could have left it at that. That’s not their style. They made it right. Trust these guys. More

Michael was amazing. He was not pushy and made the process simple from his end. He listened to me when I was honest with him about not purchasing the day we test drive and he wasn’t pushy with me. Whe process simple from his end. He listened to me when I was honest with him about not purchasing the day we test drive and he wasn’t pushy with me. When I was leaving though, a colleague of his almost made me not want to come back because he walked up out of nowhere being a typical pushy salesperson, which is a huge turnoff for us. But Michael turned things around by providing requested information timely, listening to me, and following up when he said he would. If I came back to this dealership, it would be because of him. It I didn’t come back to this dealership, it would be because of the other people I interacted with. More

Sales Great customer service very helpful . Gave me all the info on the Yukon. Made sure we had everything on the truck helped to set up on star. Awesome Great customer service very helpful . Gave me all the info on the Yukon. Made sure we had everything on the truck helped to set up on star. Awesome job thank you dante. More

Great experience Everyone was very helpful. Drove up there. Was able to test drive several different models. They laid out the price and there was no haggling. Everyone was very helpful. Drove up there. Was able to test drive several different models. They laid out the price and there was no haggling. More