I came to this dealer to purchase a new 2019 Ram truck. The deal for the price was good and I was ready to purchase. Then came the paper works with the finance guy, Amarquez.
From the start he seem very impatient because he was trying to sell me more products that I didn’t need and I declined the offers from the start. I was told there’s a $1k discount if I owned a gmc truck. I did owned one. He asked for gmc truck proof in which I showed to him. He took a look at the paper and told me it’s a van not a truck. I told him it’s a truck not a van. I owned a commercial truck. Without letting me showed to him or explain, he got upset and told me I was wasting his time. Thus, the deal was off, he then quickly gathered all my paperwork (with my personal info and my check that I had to pay for the new car) away . I then asked him to give my check back because it’s in the that files of his. He took it out and gave to me. Once I got my check back, I got up and walk out from his room to go home. As I was walking he called me back and wanted to look at my check (I have a business check with my business name and address on it) he looked at it and said “ok, so this is where you work.” And he walked off. What is that supposed to mean?!?!
I am extremely shocked of the unprofessional customer service of his. Saying I’m wasting his time is already enough let alone his last statement was unacceptable.