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Elk Grove Dodge Chrysler Jeep Ram Fiat - Service Center

3.8

14 Lifetime Service Reviews

8575 Laguna Grove Drive, Elk Grove, California 95757

14 Reviews of Elk Grove Dodge Chrysler Jeep Ram Fiat - Service Center

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November 16, 2018

"Great Customer Service"

- Jdavis47

I came in the morning of my scheduled service and Josh was there to make the process seem both easy whiles also being very informative. Anytime I need work done on my vehicles I'll make sure to look out for him.

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Recommend Dealer
Yes
Employees Worked With
Josue "Josh" Cuevas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 10, 2018

"Service department is horrible"

- Butter 82

I previously paid for a invalid diagnosis on a Saturday paid for a part that didn't come until Tuesday I took off work and I brought my car in at 11:30 a.m.on a Wednesday and mu car is still is not done. I was told by one of your service advisor Matt W. That the post that was needed is there and that my car will immediately be worked on that was at 3:30 when I called ...I called back before closing and was told that my car has to now stay overnight because of a missed diagnosis And not being treated as a high priority due to an error on the establishment's part that took place on Saturday. I asked for an updated status in the morning at around 7:30 So that I won't be inconvenienced due to their error and was told no. I am hoping I can get my car at 830 tomorrow morning So that I don't miss my appointment.

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Recommend Dealer
No
Employees Worked With
Matt Cowan
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 22, 2018

"Dishonest"

- OluOlu

Lies and excuses and attempts to sell you things you do not need is what you get with this guy! Seemingly nice, but has no problem ripping anyone off. Does not seem interested in actual repairs and is not knowledgable. Makes it up as he goes...

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Recommend Dealer
No
Employees Worked With
Matt Reid
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 22, 2018 -

Elk Grove Dodge Chrysler Jeep Ram Fiat responded

We're so very sorry to hear that you feel this way about a member of our team! We strive to staff knowledgeable, attentive and thorough techs to help our customers feel comfortable in their vehicles, and we will ensure that integrity is our top priority! Thank you for your feedback, Emily Lasher Van Orden evanorden@lasherauto.com

December 09, 2017

"Great place for service and buying"

- Jessica AC

He will get you in and out plus he is a straight up guy! He definitely knows how to take care of the customers when your car needs a service!

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Recommend Dealer
Yes
Employees Worked With
Tim Hoefling
April 20, 2017

"Kept us on track"

- Dan

Special kudos to Tim Hoefling and his mechanic Jose for getting us back on the road last March 29th when our water pump and serpentine belt blew up. Stranded along hiway 104 heading for Arizona, Tim got us in and fixed later thay day and saved us from a real headache. Greatly appreciated, gentlemen....thanks for a job well done!

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Recommend Dealer
Yes
Employees Worked With
Tim Hoefling
Jun 23, 2017 -

Elk Grove Dodge Chrysler Jeep Ram Fiat responded

We are very pleased that we were able to save the day when you'd have otherwise dealt with quite a nightmare! We so appreciate that you took the time to share your experience with us, and hope that you know we're readily here for any of your future vehicle needs! Wishing you the best, and happy driving, Emily Lasher Van Orden evanorden@lasherauto.com

March 24, 2017

"Nice guy"

- Bambi

We have had some frustrating problems with my vehicle but, Mick has been working with me to put a smile back on my face! Nice reasonable man!!! Thank You Amber Castro oh a special thanks to Jim for being understanding with all my truck driver language haha he's not too bad either..

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Recommend Dealer
Yes
Employees Worked With
Jim Azbill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mick D'Angelo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 23, 2017 -

Elk Grove Dodge Chrysler Jeep Ram Fiat responded

We sure hope that everything with your truck has been resolved and that you're off driving comfortably and confidently! We appreciate that you've taken the time to share your kind words for our team, who certainly works hard to ensure that our customers are well taken care of! Please don't hesitate to let us know of anything else you should need moving forward! Best wishes, Emily Lasher Van Orden evanorden@lasherauto.com

October 28, 2016

"Prompt efficient service "

- Harley2001

Prompt efficient service. Sprayed in bed liner. Scheduled and completed on time. The spray liner shop did a great job. Jim and drew did a great job scheduling and completely take care of it.

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Recommend Dealer
Yes
Employees Worked With
Jim in service write up
Dec 09, 2016 -

Elk Grove Dodge Chrysler Jeep Ram Fiat responded

We so greatly appreciate your review, and that you took the time to share your experience with us! Especially in a store with a great volume of service orders, we strive for efficient and considerate service! We look forward to the opportunity to do well by you again! Warmest wishes, Emily Lasher Van Orden evanorden@lasherauto.com

June 27, 2016

"Horrible experience with the Service Department"

- LeftyMischa

Made a 7:30a appointment for an oil change, tire rotation, and to have my passenger seat fixed for the 2nd time. Tried calling several times throughout the day to check on the status - no one would answer the phone. Showed up after work at 5:30p to pick the car up. Nothing had been done. Waited there. All they did was fix the seat and now the car is worse off than it was before. The airbag light is on and they didn't know how to make it go away. The seat slides back and forth worse than it did before. And the MOST ANNOYING PART OF ALL is anyone who sits in my passenger seat and buckles their seatbelt gets to ride in a car that doesn't register the seatbelt and CONSTANTLY RINGS at you the entire time.

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Recommend Dealer
No
Employees Worked With
Some guy named Jim in the service department
October 15, 2015

"Just an oil change"

- Stargazer66

I came in for just an oil change and the wait was going to be a long one so I decided to just look at the new cars to kill some time.and I saw a Journey begging me to take it home so much to my surprise I traded in my Caliber. I never dreamed that I would be able to part with my sweet Caliber. But I did and we are very happy with our new Journey.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Ritter
Oct 20, 2015 -

Elk Grove Dodge Chrysler Jeep Ram Fiat responded

What a wonderful, serendipitous account! We're so happy that you took the time to explore your options while you waited, and that we were able to provide you with an opportunity you couldn't pass up! We hope you enjoy your new Journey, and look forward to seeing you in the future! THANK YOU!

October 10, 2015

"Express Lane Employees Don't Care about the Customer"

- ZenMan

Over the years I've purchased 11 Chrysler and Dodge vehicles and I have to say getting express lane service is always a challenge. Today I called ahead as I was coming from Modesto they told me to be there by 04:00 pm I was there by 03:20 and was told sorry we can't help you come back Monday. Terrible customer service on the express desk I explained I called ahead and they clearly let me know that they didn't care that I drove 65 miles to the dealership. What's the point of buying a Dodge Challenger and a 300 if I can't get basic service like a simple oil change. The need training from folks like Jim Azbill who cares and tries everything to help the customer.

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Recommend Dealer
No
Employees Worked With
Did not get the names of both men working the Express desk.
Oct 20, 2015 -

Elk Grove Dodge Chrysler Jeep Ram Fiat responded

Hi Joe! We're still so very sorry to hear that our service department didn't deliver in the quality and service standards we adhere to! It is our goal to provide efficient, thorough service to all those that entrust their cars to us, and we will certainly consider your critiques! Again, as we strive to continually improve, we hope that we'll have the opportunity to redeem ourselves in the future, wishing you the best! Emily Lasher Van Orden evanorden@lasherauto.com

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