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Elk Grove Dodge Chrysler Jeep Ram Fiat - Service Center

Elk Grove, CA

4.0
22 Lifetime Reviews Review Dealership

22 Reviews of Elk Grove Dodge Chrysler Jeep Ram Fiat - Service Center

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October 20, 2020

"Hello Mr Bloom, I was really happy with the customer..."

- keith.wallace

Hello Mr Bloom, I was really happy with the customer service that Josh Cuevas gave me and the help the service department gave me. The only thing that i would ask of you, is my PT cruiser that i have gotten serviced from you was left to me by my mother before she passed away and i want to keep it in good running condition. i understand that the diagnostics fees are how you pay your mechanics. I just dont think its fair that if a part is under warranty and something goes wrong with the part that i get charged $ 180.000 every time i get it looked at ? is there any way you could help me out in the future if i have to bring it back in for service ? Thank You Mr Bloom and Josh really did a great job helping me. i meant to give him 5 stars but it would only let me give him 4 1/2. Look forward to hearing back from you ! have a great day

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Yes
Employees Worked With
October 20, 2020

"I was contacted within 1 day and I was very happy with..."

- keith.wallace

I was contacted within 1 day and I was very happy with Josh Cuevas and I have nothing but good things to say about my experience. Thank you for taking care of my PT cruiser it was left to me by my mom when she passed away

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Yes
Employees Worked With
August 30, 2020

"Great customer service. Jim Azbill was awesome to work..."

- crabbelectric

Great customer service. Jim Azbill was awesome to work with. Covered all the issues with my Jeep recalls. Will definitely be my go to service provider.

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Yes
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June 22, 2020

"Air conditioning concern"

- matt.george0

The dealership recorder my concern and acted quickly to correct it. They provided me with a rental for two days while the technicians analyzed my air conditioning issue. At the conclusion of my visit, the technician and the service writer explained their actions completely and made sure I had a clear understanding of the resolution. A great dealership, a great service department. Special thanks to Jim Azbil who handled my issue with professionalism and knowledge.

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Yes
January 16, 2020

"Not enough words to describe the level of service I..."

- Kymberleydumas@gmail.com

Not enough words to describe the level of service I receive at EG Dodge. My service rep Matt works with his mechanics to get me fixed up. They are kind friendly and reminds me of what great service feels like . Thank you so much Matt and Ernest your so appreciated. Your Realtor friend Kymberley

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Yes
Employees Worked With
July 31, 2019

"Service after Purchase"

- mgeorge557

We bought a new 2018 Jeep Wrangler that required additional "add bill" services after purchase. Jim Azbill was wonderful to work with in getting these completed. Jim arranged for our rental car and handled the details of the parts needed for the additional services. He also stayed in constant contact with us through the 2 days to advise us on the completion of the two major services. He walked us through the pick up of our vehicle and the return of our rental car. In every way Jim was a tremendous help and we are thankful for his kind and informed assistance.

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Yes
July 10, 2019

"Rude unprofessional finance personnel"

- Nan1500

I came to this dealer to purchase a new 2019 Ram truck. The deal for the price was good and I was ready to purchase. Then came the paper works with the finance guy, Amarquez. From the start he seem very impatient because he was trying to sell me more products that I didn’t need and I declined the offers from the start. I was told there’s a $1k discount if I owned a gmc truck. I did owned one. He asked for gmc truck proof in which I showed to him. He took a look at the paper and told me it’s a van not a truck. I told him it’s a truck not a van. I owned a commercial truck. Without letting me showed to him or explain, he got upset and told me I was wasting his time. Thus, the deal was off, he then quickly gathered all my paperwork (with my personal info and my check that I had to pay for the new car) away . I then asked him to give my check back because it’s in the that files of his. He took it out and gave to me. Once I got my check back, I got up and walk out from his room to go home. As I was walking he called me back and wanted to look at my check (I have a business check with my business name and address on it) he looked at it and said “ok, so this is where you work.” And he walked off. What is that supposed to mean?!?! I am extremely shocked of the unprofessional customer service of his. Saying I’m wasting his time is already enough let alone his last statement was unacceptable.

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No
Employees Worked With
Amarquez
March 05, 2019

"Horrible customer service "

- Jess1

I purchased my 2015 Dodge grand caravan from this location in 2015. I take my Dodge caravan to this location in for it normal maintenance. Om my last visit to this location and was told my 2015 needed a new transmission when it wasn't mentioned to me at my last servicing 4 months prior. I asked the service rep to explain whats going on with my van and he says " Do you know anything about cars" I was advised to pay the 6700$ or take my car elsewhere. I have never recieved such horrible customer service in my life. I will not recommend this location to anyone!

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No
Employees Worked With
Other Employees : Petes assistant
Apr 02, 2019 -

Elk Grove Dodge Chrysler Jeep Ram Fiat responded

We're incredibly sorry that your loyal business wasn't handled as competently as it could have been. We catch a bad rep sometimes for being TOO thorough in recommending service early for the sake of the big picture, as some believe it means we seek the higher payoff, but we genuinely try to do what is best for you and your vehicle. If we dropped the ball, we would love the opportunity to prove our motives are true. Regardless, we greatly appreciate the business you have brought to us, and wish you well! Best, Emily Lasher Van Orden evanorden@lasherauto.com

November 16, 2018

"Great Customer Service"

- Jdavis47

I came in the morning of my scheduled service and Josh was there to make the process seem both easy whiles also being very informative. Anytime I need work done on my vehicles I'll make sure to look out for him.

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Recommend Dealer
Yes
Employees Worked With
October 10, 2018

"Service department is horrible"

- Butter 82

I previously paid for a invalid diagnosis on a Saturday paid for a part that didn't come until Tuesday I took off work and I brought my car in at 11:30 a.m.on a Wednesday and mu car is still is not done. I was told by one of your service advisor Matt W. That the post that was needed is there and that my car will immediately be worked on that was at 3:30 when I called ...I called back before closing and was told that my car has to now stay overnight because of a missed diagnosis And not being treated as a high priority due to an error on the establishment's part that took place on Saturday. I asked for an updated status in the morning at around 7:30 So that I won't be inconvenienced due to their error and was told no. I am hoping I can get my car at 830 tomorrow morning So that I don't miss my appointment.

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Recommend Dealer
No
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1
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