Elk Grove Dodge Chrysler Jeep Ram

II recently spent $5,000 on a smog system service for my diesel truck, and unfortunately the experience did not meet my expectations. Growing up, I always heard that if a vehicle failed smog, there were pro diesel truck, and unfortunately the experience did not meet my expectations. Growing up, I always heard that if a vehicle failed smog, there were programs to help—apparently that doesn’t apply if you drive diesel since the def system is only for smog. For the amount I paid, I expected attention to detail. Instead, my truck was returned with the DEF tank barely above one-quarter, even though I was told the DEF level should never be allowed to drop below halfway. If I’m paying thousands for a major repair, basic steps like topping off the DEF shouldn’t be overlooked. I also felt disappointed that the repair only came with a two-year warranty, which seems very short for a $5,000 job. I understand that warranty terms come from the factory, but a repair of this scale should reasonably come with at least a five-year warranty. Please make sure to improve the overall service experience. Customers paying this much deserve thorough, complete work and clear expectations. More

I always take my truck to this dealership for All my services is kind of pricey but is good services is kind of pricey but is good More

The service was great and the wait was not long. I Would definitely go there again. I Would definitely go there again. More

Worst customer service I’ve ever experienced at a dealership. Too much to even type out but I do see why this location has the other bad reviews. It’s really that bad. dealership. Too much to even type out but I do see why this location has the other bad reviews. It’s really that bad. More

Service department sucks. I will only return as long as the warranty service lasts. Then I’m gone! I will only return as long as the warranty service lasts. Then I’m gone! More

Outstanding. Customer Oriented. Daniel goes beyond to make sure the customer is satisfied through the entire process. Customer Oriented. Daniel goes beyond to make sure the customer is satisfied through the entire process. More

Lincoln Lee and Gabrielle have taken excellent care of my vehicle for the last five years. These two men are the reason I still come to that location for service period full stop. These two men have characte vehicle for the last five years. These two men are the reason I still come to that location for service period full stop. These two men have character and integrity. More

Will was AGAIN a wonderful advisor, very efficinet and knowledgeable, warm and welcoming. One of the best employees at Knight, by far! knowledgeable, warm and welcoming. One of the best employees at Knight, by far! More

Aaron was amazing and fixed our issue on a timely manner and returned our truck back to us! and returned our truck back to us! More

I usually have bad experiences at dealerships, but Shayna completely changed that. She was extremely helpful and went above and beyond with her customer service. Her personality made the whole process easy a completely changed that. She was extremely helpful and went above and beyond with her customer service. Her personality made the whole process easy and comfortable, and for once I felt truly taken care of. Shayna made a stressful situation feel smooth and positive, she’s the reason I would come back and recommend this place to others. Thank you, Shayna! More