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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
4.4
1,204 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
Contact Dealership

9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,204 reviews

December 12, 2023

Misleading business practices. Ford accepted they made a defective TCM and authorized repairing it free of charge to car owner. The dealer wants me to agree to pay $200 diagnostic More

by hassene
Recommend Dealer
No
Employees Worked With
The front desk woman, Juliana, the General Manager and Randy (Randy was okay)
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Dec 15, 2023 -

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 12, 2023

Barely went over my service with me. Didn't tell what my front brakes were, wasn't on report. Had to get the tech. He said the were good. But the report listed a small oil leak. When I a More

by Mjsprig22
Recommend Dealer
Yes
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Dec 12, 2023 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 12, 2023

Fantastic service, was in and out in 30 minutes. Went super smooth and no issue. More

by jeffmprentice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Elk Grove Ford responded

Jeff, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

When they replaced the left front blinker bulb in Quick Service, they said the bulb was fused with the socket. So I went back to Randy and he added the light socket to the appointment I had scheduled. Exce More

by EUGENE-F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan in the Quick Service Lane and Randy in regular Service.
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Dec 11, 2023 -

Elk Grove Ford responded

Thank you, Eugene, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

I was having electrical issues with my hybrid. I brought it in a couple times but it didn't get resolved completely. I brought in again & they looked into it further and found a T.S.B on it and no More

by JUSTCUZDMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gianna
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Dec 11, 2023 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Walk in-113k miles. Got all services needed to bring up to date. Wrench light turned on after service. Apparent issue with a ford part but not a recall. Called service d More

by Erica19
Recommend Dealer
No
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Dec 14, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Best customer service experience I have ever received at this dealership. Quick responses, informative and professional. More

by alfa.avalos
Recommend Dealer
Yes
Employees Worked With
Jay and Rad
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Dec 11, 2023 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Very good Took my car in right away without an appointment. Used my rewards to reduce my bill by half. More

by ELIZABETHKWANT73
Recommend Dealer
Yes
Employees Worked With
Ivan Reyes
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Dec 11, 2023 -

Elk Grove Ford responded

Elizabeth, Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Ivan was able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Excellent The service is always excellent Every time I go get my vehicle serviced at the quick lane I always get excellent service. More

by Salvadorrobles75
Recommend Dealer
Yes
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Dec 11, 2023 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Had an appointment at 11am Had to wait till 11. 30 only after reminding them of appointment time More

by LALRABI
Recommend Dealer
Yes
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Dec 11, 2023 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We hope to see you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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