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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
4.4
1,204 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,204 reviews

November 19, 2023

I wish it was less expensive to make repairs and I wish things weren't constantly going wrong with my car. More

by ncruz83
Recommend Dealer
Yes
Employees Worked With
Michael idk
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Nov 20, 2023 -

Elk Grove Ford responded

Thank you! Michael and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 19, 2023

I really miss the extra care that we used to recive ,like washing the car for us More

by DOUGLAS121494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

Elk Grove Ford responded

Thank you, Douglas, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 19, 2023

Very thorough and professional at the service counter The shuttle van driver was a very nice man. More

by JEFF.SQUIRES
Recommend Dealer
Yes
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Nov 19, 2023 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 18, 2023

Customer service in the quick lane could be more friendly. They don't greet customers when we enter the business. I felt like neither of the 4 men inside wanted to be there. Everyone in the outside More

by NISHA84UNIQUE
Recommend Dealer
Yes
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Nov 20, 2023 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 18, 2023

Friendly and knowledgeable greeters and. schedulers. But I still have the rattle and if they rotated the tires no one checked the tire pressure. Hence four stars. More

by WILTONGRIZZLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucielle, Mike
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Nov 19, 2023 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 18, 2023

I have a Fusion & Explorer both are serviced at Elk Grove Ford as long as I own them they will be services there. More

by ANGIE31200
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
N/A
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Nov 19, 2023 -

Elk Grove Ford responded

Thank you, Angie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 18, 2023

He has a sincere professionalism about him He's helpful and informative I'm very glad he was my service manager for the evening More

by THEPEARL0813
Recommend Dealer
Yes
Employees Worked With
Randy Baptista
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Nov 19, 2023 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 17, 2023

The person I made the appointment with, made me aware that I would have to pay diagnosis cost if the problem wasn't the part that was part of the extended warranty. Jae was great in reinforcing that, so More

by eileenimamura
Recommend Dealer
Yes
Employees Worked With
Jae
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Nov 19, 2023 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 17, 2023

Great service from the Quick Lane Service. But trying to get thru on telephone to main Service is terrible! More

by BOERNER_N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
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Nov 19, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 17, 2023

I bought my truck from you and your sales team Johnny was awesome. I've always had all my services done thru you and you guys get it done quickly and and a great price every time. Your service team is cour More

by Tama34213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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