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Elk Grove Ford
Elk Grove, CA
1,204 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas
Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more.
Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
The Journey to Your Next Car, Truck or SUV Starts Today
Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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Showing 1,204 reviews
Verified Customer
January 12, 2025
Staff were friendly and were concerned to fix the problem with my vehicle. The pick up and drop off service they offer was great. Mike was excellent to work with. with my vehicle. The pick up and drop off service they offer was great. Mike was excellent to work with. More
by STUNNONI
Employees Worked With
Mike Capas
January 12, 2025
Very poor customer interactions. Made an 0800 appt online for a service interval and a recall. Arrived 15 minutes early, found nobody was checking in arrivals. Finally found a servic Made an 0800 appt online for a service interval and a recall. Arrived 15 minutes early, found nobody was checking in arrivals. Finally found a service adviser who said that I needed to check in with the cashier. The casher said I needed to check in across the breezeway with the Speed Lane casher. The Speed Lane casher said I had parked in the wrong lane, but he checked me in anyway. Even with an appointment and arriving promptly, I was advised my car wouldn't be seen for at least an hour and a half. Also was told that I needed to schedule a new appointment for the recall, because nobody reads the notes customers make in the online appointments. All of this could easily have been fixed by (1) having someone read the customer notes on each online appointment, (2) letting customers know in advance which lane and check in need to be used when they arrive, and (3) posting prominent signs in the arrival area saying "Please park and check in with our cashier." Also (4) when a recall is involved, contact the customer to let them know it needs a separate appointment. More
by ALLANHURST
Employees Worked With
Saul (very nice, very professional)
January 10, 2025
Terrible to nonexistent communication this includes the service writer and the service manager. Troubleshooting is pathetic, 39 days to repair a brand new truck. Time estimates for repairs could be classif service writer and the service manager. Troubleshooting is pathetic, 39 days to repair a brand new truck. Time estimates for repairs could be classified as complete guesses. More
by 12GAUGESIMPSON
Employees Worked With
Clay and Rachael
