Elk Grove Subaru

Great! loved dealing with Mike Carlson Contacted the Internet online got an almost immediate response and then a phone call. The car I wanted was there and ready for me when I pulled in. M Contacted the Internet online got an almost immediate response and then a phone call. The car I wanted was there and ready for me when I pulled in. Mike Carlson made the experience a breeze, he is very informative and pleasant to deal with. More

Great customer service! I wanted to take advantage of a great lease deal on the 2016 Forester offered by Elk Grove Subaru. My salesperson was Michelle, and since I had ever d I wanted to take advantage of a great lease deal on the 2016 Forester offered by Elk Grove Subaru. My salesperson was Michelle, and since I had ever done a lease before I had many questions. I live about 2 hours away from the dealership and so I wanted all my questions answered before I drove there. Michelle was extremely helpful and professional and answered all my questions. After many phone calls, I felt like a pest, but was never treated that way, I drove to Elk Grove and was able to get the deal done in a short amount of time. Michelle was great, very patient with me, concerned that she covered all questions regarding my new vehicle and just make my experience a very easy one. I would recommend Elk Grove Subaru and particularly Michelle Phan. More

First time buyer of Subura Forrester Mike Carson was fantastic. He explained all the options I had about financing and was made sense for my situation. There was no pressure to buy on t Mike Carson was fantastic. He explained all the options I had about financing and was made sense for my situation. There was no pressure to buy on the spot like some other dealerships I visited. The vehicle/color I selected was not on the lot, so he called around and found one at another dealership. Vehicle was delivered the next day. Drove off a happy customer. I would recommend working with Mike. Jeremy was excellent also. He explained all the financing in simple terms. Easy to understand. Walked us through all the paperwork we had to sign, explaining each one as we went through the process. More

A great car buying experience Originally I was going to go to Paul Blanco for their challenged credit program, but after reading more than 50 reviews of how horribly they treated a Originally I was going to go to Paul Blanco for their challenged credit program, but after reading more than 50 reviews of how horribly they treated and swindled people, I went to Elk Grove Subaru instead. Fred was professional, curteous, and patient. The finance manager got a lower rate than anticipated. I left with a great car, and a great warranty. I will definitely recommend my friends come see Frank and company when car shopping. More

Sold on the buying experience A friend who bought a Subaru from Elk Grove Subaru suggested we give them a try. So after some research we went to Elk Grove Subaru with a specific ne A friend who bought a Subaru from Elk Grove Subaru suggested we give them a try. So after some research we went to Elk Grove Subaru with a specific new Outback in mind. Alan walked us through what was available and in the end we decided to order a car. We weren't in a hurry and Alan helped us order exactly what we wanted. Turned out our car arrived weeks earlier than originally estimated. It was perfect. Everyone at the dealership were friendly and helpful. Alan and Mike made the pick up process smooth. We're keeping our 2001 Outback as a 2nd car and looking forward to getting badges for both. More

great experience David Melo was my salesman and he was amazing. Great service. I never felt uncomfortable and he worked with what I could afford and somehow managed to David Melo was my salesman and he was amazing. Great service. I never felt uncomfortable and he worked with what I could afford and somehow managed to get me my dream car. Thanks so mich! More

Excellent buying experience Alan provided me with superior service and a straight forward buying process. As someone who hates the process of buying a new, this was by far the be Alan provided me with superior service and a straight forward buying process. As someone who hates the process of buying a new, this was by far the best experience I have had. I would recommend that anyone looking to purchase new car visit this dealership and give the them the first opportunity to earn your business. More

Solid and straightforward So it turns out that dealing with a car dealership doesn't have to be painful. In fact it can be relaxed, straightforward, flexible, and really pretty So it turns out that dealing with a car dealership doesn't have to be painful. In fact it can be relaxed, straightforward, flexible, and really pretty easy. When they even offer to deliver your old car back to your home (over 150 mile round trip that they had to pay two drivers for) so that you don't have to come back another day with a friend to solve the logistics problem, well that's just above and beyond. So it seems to me there are two strategies for a car dealership to maximize profits. One is to squeeze every single customer who comes in the door for everything they're worth. We've all been in those places, and everyone hates it. Or you can treat people with respect, you can be honest describing the cost vs. benefits of various options (financing, warranty, etc.), and you can do what you can to make it work for the customer, so that in today's massively connected world, you can thrive on reputation. It's a win-win. Elk Grove is doing the win-win strategy. It seems to be working. Let that be a lesson to all those "other" places. If you want to support a new normal of friendly, respectful car dealerships, check out these people. More

Good-bye, Kia! Hello, Forester! Came to trade my 2012 Kita Sportage. Took a test drive in a Forester with my service dog. I wanted a specific model, color and package, and Elk Grove Came to trade my 2012 Kita Sportage. Took a test drive in a Forester with my service dog. I wanted a specific model, color and package, and Elk Grove was able to secure that for me, plus give a good trade-in value for my old car. An all-around good experience. More