Elk Grove Subaru

My wife and I had been researching Subarus, had decided what model and options we were wanting, called Elk Grove Subaru, and they had the specific car. We had been to two other dealers, in each instance i what model and options we were wanting, called Elk Grove Subaru, and they had the specific car. We had been to two other dealers, in each instance interacting with very surly salespeople who treated us as objects rather than persons. We had done internet research to identify best prices for the model. In very direct contrast to our experience at other dealerships, everyone at Elk Grove Subaru was friendly, considerate, professional and customer-oriented. At every point in the interactions we felt respected and affirmed. Mike Carlson was especially helpful. And Mike Lagandaon in Finance was exceptional. We have bought many cars over the years, the most recent ones being in hassle-free situations because of the upfront research we've done and our understanding of the sales and pricing process. But this buying process at Elk Grove Subaru stands out above all the others for the real consideration we were given. We got the exact model we wanted, at the price we had determined based on internet research and local comparisons, and we got 0% financing! The biggest surprise was that we had expected a maximum of 36 months 0% financing, and we emerged with 48 months! We would highly recommend that anyone considering a Subaru contact Mike Carlson at Elk Grove Subaru. More

Peter was very helpful and took the time to explain everything with the car. He also did a great job negotiating the price of the car with us and was able to accommodate my busy schedule. Would recomme everything with the car. He also did a great job negotiating the price of the car with us and was able to accommodate my busy schedule. Would recommend him to anyone. He even stayed until 11:30pm on a Friday night. More

Everyone we worked with was very friendly and accommodating. This was my daughter's first time buying a car and she had a great experience with Jeremey, John And Dave. Next time we are looking accommodating. This was my daughter's first time buying a car and she had a great experience with Jeremey, John And Dave. Next time we are looking for a car this will be our first stop! More

I had been looking for a Subaru either Forester or Outback, but wanted to stay in a specified budget. Rod and Mike helped me out and made their deal very competitive. Buying a car is not the most exci Outback, but wanted to stay in a specified budget. Rod and Mike helped me out and made their deal very competitive. Buying a car is not the most exciting or pleasant thing to do and Rod made it feel a little less painful. The worked hard to keep my business when I had competing offers and were quick and professional with their responses. If you are straightforward with what you are looking for, Rod will cut you a good deal. More

Peter Allen was there for my husband and I one hundred percent! He was the most friendly, informative, and accomodating salesman and he went way beyond what could have been your average sales experience. percent! He was the most friendly, informative, and accomodating salesman and he went way beyond what could have been your average sales experience. He let us know about all of the latest technology our chosen vehicle carrried, as 2013 was the first edition for the Cross Trek. We loved the interaction we had with him! He assisted us from start to finish, and I can't thank Subaru enough for employing top-notch employees like Peter. We will definately be back and look forward to future visits to our Elk Grove dealership. First-time buyers now for life!!! More

Just wanted to say how much I enjoyed Carl Volk, he listened to what I wanted. Always had an answer for my technical questions about the different Subaru's I was interested in. This is the first ti listened to what I wanted. Always had an answer for my technical questions about the different Subaru's I was interested in. This is the first time I actually didn't feel pressure from a salesman..it was more like I was talking with a friend about cars. You have an outstanding asset with Carl on your team! 10+!!!!! My first Subaru, and I love it so far! Thank You, Dave Phillips 2014 Subaru Outback Limited More

Before going to Elk Grove Subaru, I already have some email back and forth with Peter. He respond email quickly and answers my question. Once I arrive Elk Grove Subaru, he greeted me with warm smile and email back and forth with Peter. He respond email quickly and answers my question. Once I arrive Elk Grove Subaru, he greeted me with warm smile and efficient service. We were able to get everything done within 3 hours, including trade-in my old car, finishing document, inspect and go though everything. Very good experience. More

Worst experience ever. We were talked down too by sales man. He argued with us and called me and my wife down too. He also held our keys so we couldn't leave. By the end he was almost yelling at us. We man. He argued with us and called me and my wife down too. He also held our keys so we couldn't leave. By the end he was almost yelling at us. We will never shop there and we will tell all our friends that the dealer has no customer compassion. Worst experience we have ever had More

I was looking for a car and decided to try online. I absolutely hate dealing with salesmen of old and playing that game of negotiating a price. I received several "guaranteed" quotes on several Outbacks absolutely hate dealing with salesmen of old and playing that game of negotiating a price. I received several "guaranteed" quotes on several Outbacks from Edmonds.com. I had looked at several sites to determine what I would like in an Outback vs what I could afford. Mike Carlson of Elk Grove Suburu was the first to contact me of several dealers regarding the quoted prices. From the beginning Mike seemed to care about what I wanted in a new car. we had several back and forth with email and phone at the same time I was getting calls and email from other dealerships. Mikes contacts were always friendly with no pressure. The car I wanted based on color was sold the day before I was to see Mike personally. He called me up the the bad news and I decided to come into the shop anyway to see what else might be available. We met talked walked around and he showed me that I could afford a better version for the same price should I decide to wait for the car delivery in a few weeks. Again no pressure just facts. A quick phone call to confer with my wife and we decided to by the car. Clean simple no hassel. We got more than we wanted and a brand new car to boot, all because of Mike Carlson. I would highly reccommend him to anyone interested in buying a new car....Thnx Mike More

Best car buying experience I have had. Bruce was honest, helpful, and very pleasant to deal with. Could not have had a better experience buying a car. helpful, and very pleasant to deal with. Could not have had a better experience buying a car. More