Back

Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,381 Reviews

1,381 Reviews of Elk Grove Toyota - Service Center

Sort by
April 06, 2020

Elk Grove Toyota has such a good service department. From the person who greets you in line, to the one who writes up your order, to the mechanics, to the the parts department, to the cashier service is thei More

by jmacias
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Garcia , Gustavo Rios
Apr 08, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for your kind words. I am thrilled to hear that you enjoyed your time with each of our departments. Our staff will be pleased to know that you were completely satisfied with their customer service. We are so grateful for your review. Thanks for sharing your review here online. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

April 06, 2020

Very friendly staff Large waiting room availableWith Coffee. They provideDiscounts and coupons on future purposes. The speed of service is adequate. I will be coming back for more service in the future. More

by Tmoney
Recommend Dealer
Yes
Employees Worked With
Andy Tran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for taking the time to share your experience here online. We will share this with the store team to let them know how we are doing. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

April 04, 2020

Excellent service.For my recalled service of Toyota my vehicle was picked up from my house and dropped after service.I did not work with any employee.The only person I worked with was Mr Dave and he did e More

by bkalotia8461
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Dave
Apr 05, 2020 -

Elk Grove Toyota responded

Thank you for this feedback! We're happy to hear your experience with our service department was 5-star worthy! We are grateful for your business!

March 31, 2020

Thank you for doing very fast job on Oil change for my Lexus ES 350 2007 . I paid about $44 labor and parts . But be careful with free quick car wash since it might leaves Scratches on the car . More

by Harryhightech
Recommend Dealer
Yes
Employees Worked With
Minh Ly
Mar 31, 2020 -

Elk Grove Toyota responded

Hello, I am glad to hear you enjoyed your time with us. Thank you for providing us with your feedback. We will look into the car wash issue. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

March 27, 2020

I wouldn’t trust anyone else to get under my hood but Elk Grove Toyota Service Department. My Tacoma is 11 years old and it drives like a dream. More

by AJzinman
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Singh
Mar 31, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for your amazing review! We are honored to hear that you put all of your trust in our team here at Elk Grove Toyota. We truly value your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

March 27, 2020

Elk Grove Toyota did a fantastic job in serving my needs of getting my Siana Van. Fred Daniels is the best service manager and took care of my needs very fairly. I have been using Fred Daniels since 1986. T More

by Kenelkgrove
Recommend Dealer
Yes
Employees Worked With
Fred Daniels
Mar 31, 2020 -

Elk Grove Toyota responded

Hi, Thank you for your continued business and for your wonderful review. I am glad to hear that Fred has been taking care of you since 1986. Your complete satisfaction is important to us. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

March 23, 2020

Staff were friendly and efficient however, one disappointment is that the plastic and paper protection in the driver’s seat was not disposed of. It just was left sitting on the driver’s seat not e More

by rcleon62
Recommend Dealer
Yes
Employees Worked With
Not sure who I worked with
Mar 24, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for providing us with your feedback. I am glad you enjoyed your time with our friendly and efficient staff. I apologize for the seat and floor protectors. I am addressing those concerns now with our Service Manager. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

March 23, 2020

service oil and filter change rotate tires check fluid levels. However email report I received was for mileage of 16k+ not the current 22382, so info was not More

by jtarus431
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten
Mar 24, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for sharing your kind words here online. We value your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

March 20, 2020

Car Maintenance My 2016 Avalon Limited needed maintenance. Andy Tran was my service man. I have worked with him before and have gotten excellent service from him. Wou More

by butchandjanis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2020 -

Elk Grove Toyota responded

Thank you for this feedback and recommendation! We are grateful for your business!

March 16, 2020

Took my Prius for an oil change, went to pay and learned they changed my engine and cabin air filters without my permission. I didn't approve and didn't want. They then said they would put back my old filte More

by Rbfiorica
Recommend Dealer
No
Employees Worked With
Victor Reynoso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Navarro
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Oehler, Dwayne Reyes , Gustavo Rios
Mar 18, 2020 -

Elk Grove Toyota responded

Hello - We appreciate you reaching out to us about your experience. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000. Thank you!

...
46
...