Elk Grove Toyota - Service Center

Amazing customer service experience! Andy Tran was the representative who helped me with my service and he was amazing! He was fast and efficient with explaining details about the service Andy Tran was the representative who helped me with my service and he was amazing! He was fast and efficient with explaining details about the service I was getting for my truck and even made some recommendations I did not know about. What’s even more impressive was while my truck was getting serviced, he offered to get me a Lyft back home and back to Toyota when it was finished. Maybe I’m late to the party but I have never been to a dealership who offered this amazing service! And it was all paid for! I’ve been thinking about purchasing a new car and I am definitely going to Toyota for my next one! Thanks Andy and thanks Toyota for making life so much easier! More

Manager of Toyota is Unprofessional I had a few issues regarding my service with Toyota. I left a couple messages with the manager of service I believe his name was Brian I’m not positiv I had a few issues regarding my service with Toyota. I left a couple messages with the manager of service I believe his name was Brian I’m not positive tho. Anyways he never had the professionalism or courtesy to call me back regarding my issues. In my eyes he made Toyota look really bad. More

Positive Experience The staff is always very attentive and courteous. Every service experience is easy, despite how busy they always are. Your professionalism is apprecia The staff is always very attentive and courteous. Every service experience is easy, despite how busy they always are. Your professionalism is appreciated. Thank you. More

Review The service here was excellent, and the employees were polite and easy going. They communicated very well and listened to all my concerns. Brian Demil The service here was excellent, and the employees were polite and easy going. They communicated very well and listened to all my concerns. Brian Demille broke down the process and price in an excellent manner. My only issue was the rather long wait time. More

90k and leak fix John was fantastic! When he realized my rattle might turn into something bigger, he offered me a free rental car. I ended up with a hybrid Camry and f John was fantastic! When he realized my rattle might turn into something bigger, he offered me a free rental car. I ended up with a hybrid Camry and fell in love with the new model! More

Maintenance Prompt and excellent service. I scheduled my appointment and was greeted immediately by one of the service technicians. My Service Advisor gave me a d Prompt and excellent service. I scheduled my appointment and was greeted immediately by one of the service technicians. My Service Advisor gave me a detailed description of services that would be provided that day. More

free scheduled maintenance Wait time for a free scheduled maintenance is too long even with an appointment. Bought a new car comes with free maintenance for first two years but Wait time for a free scheduled maintenance is too long even with an appointment. Bought a new car comes with free maintenance for first two years but when it's time to bring my car in for maintenance it's a hassle. Wait time is ridiculous. More

Courteous and quick Arrived on time at my appointment and got my vehicle serviced quickly and efficiently. Lots of seating in the waiting area but the WIFI is pretty slow Arrived on time at my appointment and got my vehicle serviced quickly and efficiently. Lots of seating in the waiting area but the WIFI is pretty slow. More

Service I've gotten good service and have been treated very well at Elk Grove Toyota. My Service adviser, Victor has always taken good care of me, and I will I've gotten good service and have been treated very well at Elk Grove Toyota. My Service adviser, Victor has always taken good care of me, and I will return! More

Safety Recall Notice Dealer was not able to perform corrective action. Our safety is still at risk. Software update NHTSA no. 18V-684. Isn't this important? Dealer should Dealer was not able to perform corrective action. Our safety is still at risk. Software update NHTSA no. 18V-684. Isn't this important? Dealer should have at completed. More