Elk Grove Toyota - Service Center

Not concerned about safety sent Us off without fixing the nail in the tire. Would not recommend. They did the 25,000 service and discovered a nail in the tire. They would not fi sent Us off without fixing the nail in the tire. Would not recommend. They did the 25,000 service and discovered a nail in the tire. They would not fix the nail. Just returned the tire to the car and sent us on our way. Very unhappy. More

Good service! Good diagnostic inspection ! Will provide information what maintenance needed with price check and how long the wait . Very friendly and make sure I h Good diagnostic inspection ! Will provide information what maintenance needed with price check and how long the wait . Very friendly and make sure I have everything I needed to drive my car safely . Thank you for the excellent service ! More

Service. I recently went in to get car maintenance done for my vehicle and was helped by the most kindest service gentleman Brian . He went beyond the expectat I recently went in to get car maintenance done for my vehicle and was helped by the most kindest service gentleman Brian . He went beyond the expectations of telling me about the services my car needs done, told me about the sales that were coming up for additional services. Such an amazing and kind man, easy to talk to. I’ve been to other Toyota Dealerships and none of them compare to the Elk Grove Dealership . Amazing staff . 10/10 would recommend everyone to go here. More

Awesome I was immediately met at the service center. I was offered recommendations from my last service and a plan was made. My car was returned before promi I was immediately met at the service center. I was offered recommendations from my last service and a plan was made. My car was returned before promised! More

Traveling from Concord for Regular Maintenance Ronald helped me out today when I dropped my car off for regular maintenance. I drive all the way out from Concord to Elk Grove for my car maintenance Ronald helped me out today when I dropped my car off for regular maintenance. I drive all the way out from Concord to Elk Grove for my car maintenance because I’m always treated well and am not pushed to do any unnecessary services or services I don’t want. This time I wasn’t able to schedule an appointment, but Ronald was able to help right away. I went ahead with my day, got what I needed to get done and received a call to discuss any recommendations and then a notification and call letting me know my car was ready. No hassle! That’s why I still come all the way to this location. Thanks so much, guys! More

Missing house key from key set We dropped off our car for a recall. We had our house key in the key set. When we got the key set back, our house key is missing. No one can explain w We dropped off our car for a recall. We had our house key in the key set. When we got the key set back, our house key is missing. No one can explain why someone took our house key. Only reason someone would take our house key is to break into our house. More

Another above expectations experience at Toyota Elk Grove! All staff were friendly, attentive, & knowledgeable. Expedient service with top standard workmanship at competitive pricing. Outstanding! All staff were friendly, attentive, & knowledgeable. Expedient service with top standard workmanship at competitive pricing. Outstanding! Thank you again Toyota see you next time! Dona More

Toyota’s excellent service Miguel and Alvin’s friendliness and customer service are second to none! I highly recommend Elk Grove Toyota for both sales and service. I have been Miguel and Alvin’s friendliness and customer service are second to none! I highly recommend Elk Grove Toyota for both sales and service. I have been a customer since 2005 and will continue my patronage in the future! More

First time user of service work So I pulled up to service line didn't know where to go none of the service team approach me to ask if I needed help so I got out of the car only to fi So I pulled up to service line didn't know where to go none of the service team approach me to ask if I needed help so I got out of the car only to find out I was in wrong lane? After I pulled in to lane #1 Mark came out took my paperwork and sent me inside service area where I met Kaylee and let her know I was there for an oil change because my service light was on. Kaylee let me know I was not due for an oil change and said it would be $25.00 for 52 point inspection. Didn't mind pay the deductible but felt it was necessary. Long story short everyone was friendly only wish I didn't have to go to dealership for that particular reason. Adeline Garcia More

Unsatisfied with the service done on my car. I had an oil change and they did not fill my windshield fluid and put water in my battery. I am disappointed because the service tech manager did not I had an oil change and they did not fill my windshield fluid and put water in my battery. I am disappointed because the service tech manager did not make any effort to fix the problem or am acknowledgement of apology even after I called an report the problem. I am not asking for free oil change but would have been nice to have a simple gesture to make it right. Like 10% off next oil change. That is to me great customer service. Very disappointed. More