"Service department "
It’s always a great experience coming to Toyota Elk Grove. I get my services done here every time. Staff is wonderful and very helpful. It’s always busy here, but besides that I enjoy coming here. And also I love the new lift service now. It’s way better than the shuttle service.
"Just a short service"
When in for a quick oil change and found out that my check engine light went off. From a $69.00 fix become a 1,445.00 fix. But glad we found out the problem and Toyota took care of the fix.
"Tacoma Service Review "
We always take our Toyota’s to Elk Grove Toyota for service, for the past 15 years, since they were new. Expert technicians and awesome customer service. Never have concerns about jumping in our cars and trucks and heading out for a trip, long or short. Highly recommend Elk Grove Toyota for sales and service.
"The care of my car"
I am greatfull for ; services provided, expertice of providers, the kindness and ,professional skills, especially, the updating me ,on all future maintenance required. Sincerely Betty
The service center staff are always extremely professional; make honest, good recommendations at every visit. Service was fairly quick even without an appointment. Staff at this visit were very kind and efficient.
"Treated very well! Just check on your own Gap Insurance."
I bought my new Avalon from Ruben Guerrero. He is the internet sales manager who knows his stuff. He was very nice and made very effort to address all of my concerns. I would definitely recommend him. I was a little confused about the Gap insurance and went ahead with my own insurance through AAA which was one third of the insurance that had been offered through the dealership. I would strongly recommend shopping around for the insurance. Overall, my experience with this dealership has been very good. I believe I got a much better deal here than I would have in Placerville or Folsom. It didn’t seem like either of those dealerships would work with me on the price of a new car which was disappointing.
The service department provided excellent service especially Charles Linck and Victor Reynoso when they both explained to me on two different telephone conversations the reason why my check engine light had come on by not getting the gas cap on correctly. I was pretty concerned that maybe I had bought a lemon. They both did a great job in calming my nerves unlike Vanessa, another service department associate I spoke with who was definitely less than calming or helpful and made me more upset and concerned about my new car purchase. I think it would be helpful if she learned a bit more about just being nice!
Anyway, I love my NEW AVALON!!!!! Many Thanks! By the way Patrick Sliney the Fianance Manager terrific too!
"Who could ask for anything more?/"
My Toyota Solara is the very best car I have ever owned. I bought it new at Elk Grove Toyota, and have faithfully taken it in for service as recommended. I have had many different makes of cars over the years, and had some good service experiences, some ordinary ones, and a few stinkers. But, until I bought my Toyota, I had never had truly excellent service experiences. Everyone at Elk Grove Toyota has delivered superior service, no matter what their position or title. I have always been treated with courtesy and professionalism, whether it is on the telephone or at the dealership. Any question that I have asked has been answered clearly and helpfully. The excellence of the service, in addition to my dependable, enjoyable to drive, and attractive car has converted me from a brand hopper to a loyal Toyota driver. Thanks to everyone.
" Service beyond my expectations !"
- Good News Lynne
I have visited the service center last week for a regular check up and a problem with a middle seat in our Sienna. The seat had become disengaged from the clip in the floor . I was told it would probably take four hours to complete the work .
I took advantage of the shuttle to take me to nearby Green Acres where I had fun for several hours. Victor called when the work was complete and the shuttle picked me up quickly The service and repair it went perfectly . This was my first solo visit without my husband. Many thanks for a job well done !
Other Employees Tagged:
Fong the Shuttle driver
"Nice work that I can trust."
Your helpful and friendly advice is what I need. I would recommend to all my friends, family and friends. I love to buy another Highlander.
"Great service "
Victor Reynoso in service was great. My car was looked at and repaired the same day. Victor kept me informed thru out the day on what they found and what needed to be repaired to get me back in my car. I would recommend Victor and Elk Grove Toyota to anyone one looking for top notch service on their Toyota.