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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,372 Reviews

1,372 Reviews of Elk Grove Toyota - Service Center

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March 11, 2019

Last minute car repair Drove up to Toyota of Elk Grove not knowing what to expect. What I got was excellent service and reasonable pricing. All staff were quick to assist More

by Some Random Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Aldrete
Mar 12, 2019 -

Elk Grove Toyota responded

Thank you for taking time out of your day to review our dealership here on DealerRater. I am happy to hear you were assisted quickly and that our prices were reasonable. We strive to provide our customers with excellent customer service with competitive pricing. We truly appreciate your business. Welcome to our Elk Grove Toyota family. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

March 08, 2019

Overall Great Experience I’m a long-time Elk Grove Toyota custimer and the most recent service performed on my car was excellent, as usual. While my car was being serviced, c More

by TM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Daniels
Mar 08, 2019 -

Elk Grove Toyota responded

Hello, Thank you for the kind review and for your feedback. I apologize for the wait time. Your complete satisfaction is important to us. I will address this issue with our Service Manager and staff. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

March 08, 2019

Prompt, thorough service My first service here went smoothly and was completed sooner than expected. The service manager answered all questions thoroughly and said that he is More

by Afayman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Reyes
Mar 08, 2019 -

Elk Grove Toyota responded

Thank you for your kind review. We are happy to hear you enjoyed your time with us. If you ever need any assistance we are happy to help. You can contact us at (916)405-8000. Sincerely, Jeannette Blair Customer Relations Manager

March 07, 2019

At the Toyota dealer in Elk Grove California Extremely awesome service. Daniel is very helpful and has very clear explanation about my car and what I need to do to taking care of my car. Thanks More

by Lovemycat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Daniel Kinnear
Mar 07, 2019 -

Elk Grove Toyota responded

We are happy to hear this! Thank you for your kind words for our Elk Grove Toyota staff! We appreciate your business & look forward to working with you again!

March 05, 2019

Service Perfect service!! Was in and out in a timely manner. Did not have to be taken home to wait for my car. Was able to wait at the dealership. Which was e More

by ferfer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2019 -

Elk Grove Toyota responded

We are happy to hear you received 5-star customer service here at Elk Grove Toyota! We appreciate your business & look forward to working with you again!

Mar 05, 2019 -

Elk Grove Toyota responded

Thank you for your kind words. I am happy to hear your service was fast and you did not have to leave the dealership. We appreciate your business and your review. Please come back and see us soon. Sincerely, Jeannette Blair Customer Relations Manager

March 04, 2019

Very knowledgeable Staff, Fast, Friendly and informative I found my visit to Elk grove Toyota Service very rewarding. I was greeted by A.Nguyen. I was in and out in a timely matter. Both the service advis More

by Jimmyjai8168
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2019 -

Elk Grove Toyota responded

We appreciate your kind words for our service team! Thank you for trusting us with your vehicle! We look forward to working with you again!

Mar 05, 2019 -

Elk Grove Toyota responded

Hearing that you had a rewarding Service experience is the best thing we could hope for! Your satisfaction means a lot to us. Thank you for choosing Elk Grove Toyota. We look forward to serving you for many years to come! Sincerely, Jeannette Blair Customer Relations Manager

March 01, 2019

Amazing services! I was there when they are about to closed the services center and they still served me with their excellent services. Thank you Joel. I'll come back a More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Mar 02, 2019 -

Elk Grove Toyota responded

We are happy to hear this! Thank you for your business! We're looking forward to working with you again in the future!

March 01, 2019

Will go back again I went there for the first time to have 60K maintenance service on my Camry because of good service reviews of this Toyota car dealer. They are honest More

by Sue C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2019 -

Elk Grove Toyota responded

Thank you for this review, Sue! We appreciate your kind words and your business! We look forward to working with you again!

February 28, 2019

Service for Camry 2002 It was a great experience that my car was fixed no time and no worries! Even the quotation it was online and the payment as well! Great job! Kudos toy More

by Kat happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2019 -

Elk Grove Toyota responded

Thank you for this feedback! We are happy to hear your service experience here at Elk Grove Toyota was a great one! We appreciate your business and look forward to working with you again soon!

February 27, 2019

How long does it take to do and oil change and tire rotation It should not take 4 hours and 45 minutes in quick service. This past week I put all cars in different oil services and u guys r the worst in speed.wa More

by ALICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Shrum
Feb 28, 2019 -

Elk Grove Toyota responded

Thank you for reaching out. I apologize for the communication issue. I have addressed this with our Service Manager and your Advisor Matthew. Communication is important and we did not take this matter lightly. We also understand your frustration with the wait times. We are currently working on building a larger Express service facility across the street to help alleviate the wait times. We plan on finishing construction by mid April of this year. Your satisfaction is important to us. If you would like to speak with us directly about any additional concerns you have, please don't hesitate to contact me at any time. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at (916)405-8000 and ask to speak with Jeannette Blair. We hope you give us another chance to earn your business back. Sincerely, Jeannette Blair Customer Relations Manager

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