Elk Grove Toyota - Service Center

Great experience with short wait time Just needed the schedule maintenance done on the car. Worked with a individual named Brian. He was very professional and answered all my questions wit Just needed the schedule maintenance done on the car. Worked with a individual named Brian. He was very professional and answered all my questions without even me having to ask. He did give me a wait cause it was a lil busy busy it all got knocked out in half the time. He made sure I was taken care of. Definitely going to ask for him again next visit for sure. More

Excellent customer service Kaylee is excellent. She notified us the car's status very often and explained all of our questions. Thank you for having such an kindness customer Kaylee is excellent. She notified us the car's status very often and explained all of our questions. Thank you for having such an kindness customer service like Kaylee. More

Honored warranty no problem! About 10 months ago, I had a relatively expensive repair that was rather involved and technical The issue returned and Elk Grove Toyota performed a w About 10 months ago, I had a relatively expensive repair that was rather involved and technical The issue returned and Elk Grove Toyota performed a warranty replacement and repair without charge! Excellent! Perfect! More

great customer service They have great customer service. The service personnel who attended gave me some option on what to do with the low thread tires instead of pressuring They have great customer service. The service personnel who attended gave me some option on what to do with the low thread tires instead of pressuring or to stir fear on customer. More

Brian- definition of customer service. Brian did an awesome job! Best experience I’ve had with a service rep at Toyota. I would request him for all my future service appointments. Brian did an awesome job! Best experience I’ve had with a service rep at Toyota. I would request him for all my future service appointments. More

Excellent service and trusting relationship We wish to thank Michael Lau and Elk Grove Toyota for a wonderful experience with having our 2009 Toyota Corolla serviced. Michael Lau is thorough, pr We wish to thank Michael Lau and Elk Grove Toyota for a wonderful experience with having our 2009 Toyota Corolla serviced. Michael Lau is thorough, professional and very trustworthy. He always takes care of our vehicles quickly and accurately at the most reasonable cost. Michael Lau is the main reason that we travel from Manteca to Elk Grove to have our car serviced. We don’t mind traveling the extra miles because we know that we can trust Michael Lau to service our vehicles honestly and to treat us with dignity and respect. More

Perfect! My service representative and the parts department went above and beyond the call of duty. Though he wasn't a mechanic, he put my cabin filter on even My service representative and the parts department went above and beyond the call of duty. Though he wasn't a mechanic, he put my cabin filter on even though my service had been done for quite some time. More

Airbag recall Quick courteous personnel, work was completed in a timely manner and no worry about finding transportation to and from your home. Upon picking up the Quick courteous personnel, work was completed in a timely manner and no worry about finding transportation to and from your home. Upon picking up the car,it was efficient with little or no time to wait. It was a pleasant experience. More

Customer Service The service technician was friendly, professional and courteous. Both the service and dealership store technicians seemed experienced and informative. The service technician was friendly, professional and courteous. Both the service and dealership store technicians seemed experienced and informative. I felt confident snd had peace of mhnd aftereavung the dealership. More

Great experience Mark gave great customer service and really friendly! I would recommend to friends and family. Service done quickly and in timely manner. Overall expe Mark gave great customer service and really friendly! I would recommend to friends and family. Service done quickly and in timely manner. Overall experience was great! More