Elk Grove Toyota - Service Center

Customer appointment Wait Time The only thing I probably have an issue with would be just the wait time. Granted, I did not wait the whole 3 hours that I was told I was going to hav The only thing I probably have an issue with would be just the wait time. Granted, I did not wait the whole 3 hours that I was told I was going to have to wait. But, I did make an appointment. It should have been no less then an hour for oil change. What do you think? More

Nick Kersten is the best service manager ever Nick was the first person I met when I moved to California in 2014. He was friendly, honest and guinuenly cared about my life changing situation. He h Nick was the first person I met when I moved to California in 2014. He was friendly, honest and guinuenly cared about my life changing situation. He has continued to be there for me every time I needed help with my car, he’s always seemed to squeeze me into his busy schedule. But if he wasn’t able, I knew he was BUSY and he got me in ASAP. He’s an asset to your company and he deserves a big raise! More

Simple oil change We have been using Elk Grove Toyota for years, even purchased two cars from them. I had an appoitment for a 10:05 oil change. I get in line at 10:00 a We have been using Elk Grove Toyota for years, even purchased two cars from them. I had an appoitment for a 10:05 oil change. I get in line at 10:00 am and a runner comes out and says hello and tells me a tech will be right with me. 30 minutes later i get a tech (what is the point of an appointment?) he tells me the service is going to take two hours...2 hours. No apologies for waiting 30 minutes, no explanation for a two hour oil change. They failed to put the hubcaps on tight, so my wife lost one on the way to work the next morning. No more dealership for oil changes. I am done with Elk Grove Toyota. More

Best Toyota dealership in the area! I have been to Toyota dealerships for service in different areas. I have been to Roseville Toyota, Lodi Toyota, Stockton Toyota, and Elk Grove Toyota I have been to Toyota dealerships for service in different areas. I have been to Roseville Toyota, Lodi Toyota, Stockton Toyota, and Elk Grove Toyota for service. Elk Grove Toyota is so easy to deal with! They are extremely friendly, honest and helpful! I have found my Toyota service center! Their service is FAR better then all the other locations I’ve been too!!! More

Great experience with short wait time Just needed the schedule maintenance done on the car. Worked with a individual named Brian. He was very professional and answered all my questions wit Just needed the schedule maintenance done on the car. Worked with a individual named Brian. He was very professional and answered all my questions without even me having to ask. He did give me a wait cause it was a lil busy busy it all got knocked out in half the time. He made sure I was taken care of. Definitely going to ask for him again next visit for sure. More

Excellent customer service Kaylee is excellent. She notified us the car's status very often and explained all of our questions. Thank you for having such an kindness customer Kaylee is excellent. She notified us the car's status very often and explained all of our questions. Thank you for having such an kindness customer service like Kaylee. More

great customer service They have great customer service. The service personnel who attended gave me some option on what to do with the low thread tires instead of pressuring They have great customer service. The service personnel who attended gave me some option on what to do with the low thread tires instead of pressuring or to stir fear on customer. More

Honored warranty no problem! About 10 months ago, I had a relatively expensive repair that was rather involved and technical The issue returned and Elk Grove Toyota performed a w About 10 months ago, I had a relatively expensive repair that was rather involved and technical The issue returned and Elk Grove Toyota performed a warranty replacement and repair without charge! Excellent! Perfect! More

Brian- definition of customer service. Brian did an awesome job! Best experience I’ve had with a service rep at Toyota. I would request him for all my future service appointments. Brian did an awesome job! Best experience I’ve had with a service rep at Toyota. I would request him for all my future service appointments. More

Excellent service and trusting relationship We wish to thank Michael Lau and Elk Grove Toyota for a wonderful experience with having our 2009 Toyota Corolla serviced. Michael Lau is thorough, pr We wish to thank Michael Lau and Elk Grove Toyota for a wonderful experience with having our 2009 Toyota Corolla serviced. Michael Lau is thorough, professional and very trustworthy. He always takes care of our vehicles quickly and accurately at the most reasonable cost. Michael Lau is the main reason that we travel from Manteca to Elk Grove to have our car serviced. We don’t mind traveling the extra miles because we know that we can trust Michael Lau to service our vehicles honestly and to treat us with dignity and respect. More