Elk Grove Toyota - Service Center

Switched from another dealer in area. Service was so much b Point of contact thorough. Options to get back home pleasant surprise. Offered to come pick me up when service completed. Communication follow through Point of contact thorough. Options to get back home pleasant surprise. Offered to come pick me up when service completed. Communication follow through appreciated. Will return. More

Airbag Recall Services I appreciated the prompt response to set up an appointment and that they provided a free rental car while my van was being serviced. The only frustrat I appreciated the prompt response to set up an appointment and that they provided a free rental car while my van was being serviced. The only frustrating thing was that I was told by the receptionist that the job would take 3-4 hrs when in reality it was close to 9 hrs. More

Above and beyond my expectations I needed to replace a dented rim. After being on the phone all morning and either being told no one had the rim in stock or I could not get an appoint I needed to replace a dented rim. After being on the phone all morning and either being told no one had the rim in stock or I could not get an appointment today. I contacted Elk Grove Toyota they had one rim in stock and the gentleman helping me asked if he may go verify it is on the shelf and he did. He transferred me to the service dept who didn't have an appt open for today but the extremely helpful young lady on the phone found out what I needed and asked if she could put me on hold while she talked to her supervisor. She was able confirm that they would hold the rim for me and take me as a walk in when I arrived. Everyone who helped me from the moment I arrived was so professional and knowledgeable I cannot recommend Elk Grove Toyota highly enough. They texted me a number I could contact for updates on my car, offered me a free rental. I decided to just wait and enjoy the complimentry coffee and read. The car was taken care of in less time than they quoted me and they took care of a recall part and washed the car for free! I went home and let my wife know that our next Toyota will be purchased at Elk Grove Toyota. We NEEDED the rim replaced and installed in one day and they went above and beyond to make that happen and we are so grateful. More

Laziness is not an excuse Drove back and forth between the service centre and body shop. advisor gave me the wrong information. He’s too lazy to find correct info. Drove back and forth between the service centre and body shop. advisor gave me the wrong information. He’s too lazy to find correct info. More

Consistent Quality Service I have been a long time customer, first with my Corolla and then with my Highlander. The service department has always been good, and only gotten bett I have been a long time customer, first with my Corolla and then with my Highlander. The service department has always been good, and only gotten better over the 18 plus years I have been bringing my car to them. I especially appreciate the advice I've gotten over the years and always being treated with respect and honesty. I also very much appreciate that the work they do is done right the first time, and the products they use are quality. When I drive away, I know my car is safe, and I won't likely need to return until the next scheduled service. More

I was ok Overall, it was ok. However, the technician didn’t reset the maintenance request light after the service, that should be done every maintenance servic Overall, it was ok. However, the technician didn’t reset the maintenance request light after the service, that should be done every maintenance service, the technician should know that. More

Supreme costume service I have taken my vehicle to many Toyota dealers, but by far elk grove Toyota has the best customer service. They always make sure you are well taking c I have taken my vehicle to many Toyota dealers, but by far elk grove Toyota has the best customer service. They always make sure you are well taking care it doesn't matter how busy or slow they are you always get the best customer service. More

NICK KERSTEN when Above and Beyond!! I bought in a 96 Camry to have the engine steamed last week and was met with the Highest Customer Service!! NICK KERSTEN when Above and Beyond! He's T I bought in a 96 Camry to have the engine steamed last week and was met with the Highest Customer Service!! NICK KERSTEN when Above and Beyond! He's Truly an Asset to your facility! Rick Hall More

5,000 Miles service My appointment was for 10:45 am for a tire rotation. They didn’t get done til around 1:30pm. What’s the point of getting an appointment then. My appointment was for 10:45 am for a tire rotation. They didn’t get done til around 1:30pm. What’s the point of getting an appointment then. More

AMAZING SERVICE After visiting local mechanics three times, no one could figure out the problem with my vehicle. I was in Elk Grove for the weekend and went to see if After visiting local mechanics three times, no one could figure out the problem with my vehicle. I was in Elk Grove for the weekend and went to see if Elk Grove Service could assist. HUGE shout out to Jessica G., Neil, Nick and Liz. Jessica, you were awesome at coordinating the entire process. Neil, you diagnosed and fixed an ongoing service issue. Nick and Liz...great customer service. Thank you all! More