Elkins Chevrolet - Service Center

Presented 2008 Impala for warrenty service drive train @ 98000 mi. They refused to perform warrenty service, informing me that the last servicing agentfailed to perform proper service for a transmission flu 98000 mi. They refused to perform warrenty service, informing me that the last servicing agentfailed to perform proper service for a transmission fluid leak. Elkins was the last servicing agent. The service that I paid for did not solve transmission leak. Failure to perform manufacture warrenty resposibilities and incompetence in service provided assures that I will not return or render positive referal. More

Elkins Chevrolet was a pleasure to work with. The dealer ship was able to cut a deal on parts and they were able to get the parts in the same day. Dealer ship provided a shuttle service to and from my apart ship was able to cut a deal on parts and they were able to get the parts in the same day. Dealer ship provided a shuttle service to and from my apartment while my car was being worked on. Over all the team was very professional and courteous when it came to explaining what happened to the car and what they were going to do to fix it. More

They provide friendly and capble service for my car. I have purchased our last five cars from Elkins and have alway felt that they wee fair and capble people. Always very positive. They allow you to make have purchased our last five cars from Elkins and have alway felt that they wee fair and capble people. Always very positive. They allow you to make up your mind, without them being overbearing. More

Elkins Chevrolet has by far given my family the best service that I have ever received from any car dealership anywhere I have lived! They are truly friendly, courteous, always explain the service that service that I have ever received from any car dealership anywhere I have lived! They are truly friendly, courteous, always explain the service that is needed and provide options if necessary. They will tell you what service is covered so you are not spending money unnecessarily. Nothing is hidden from us at all, even informing me that the service is no charge since I had ponts built up on my service card! That is great! I always enjoy speaking with Adam, Matt, John in the service department, and Jason and Lori in sales. Thankss, Elkins Chevrolet for a thoroughly enjoyable experience each time I visit. They are highly recommended! Ray B More

I have never been to Elkins before, this was my first experience. I read nothing but good things on google, and it turned out true. This was my best experience BY FAR with any Chevy dealer. I live in bur experience. I read nothing but good things on google, and it turned out true. This was my best experience BY FAR with any Chevy dealer. I live in burlington and I have been to other car dealerships so I already had in mind what I was getting myself into, but I was completely wrong! The service was nothing short of EXCELLENT. I worked with matt and adam in service.. they are nothing short of spectacular. They answered all my questions and concerns and reached above and beyond to help get my car fixed and back to the way it should be.. also the friendliness is outstanding, you would of thought i had been coming to them forever, i look for personable people who give respect & i came to the right place. In my opinion if you are looking for a top notch Chevy dealer to get work done to your vehicle even for the Sales Dept. go to Elkins! It was definitely worth the trip from Burlington and I will never go anywhere else! So thank you Elkins for making my first experience the BEST! More

I had a groupon for an oil change and wanted to use it for full synthetic. I knew it would be more money, as it said so on the groupon. When I made my appointment I inquired about the price difference a for full synthetic. I knew it would be more money, as it said so on the groupon. When I made my appointment I inquired about the price difference and was told 20-25$ extra. When I picked up my car the bill was double what I expected. I asked about the bill and was being charged for the full price of 6 quarts of oil. I asked why I would pay the full price of the synthetic and not the difference between the two, regular vs. Synthetic. I was told that's how they do it and that was all. I knew I was going to pay more for synthetic just didn't think I would be basically paying for 12 quarts of oil. **********Update to this story is John the service manager contacted me about the misunderstanding and went above and beyond what he had go do and gave me a free oil change. It's good to see customer service is alive and well at this dealership. More

I had an issue that, after researching online, was an issue for many cars like mine and was part of a recall. After a check, my VIN was not part of the recall. Elkins took care of the problem anyway at issue for many cars like mine and was part of a recall. After a check, my VIN was not part of the recall. Elkins took care of the problem anyway at no cost to me. Very happy that they went the extra mile to make sure I was satisfied. More

Requested information on after sale addition to car for exhaust system on 2011 SS Camaro. Very informative and knowledgeable about part requested. Ordered part on Wednesday and had installed Monday by mi exhaust system on 2011 SS Camaro. Very informative and knowledgeable about part requested. Ordered part on Wednesday and had installed Monday by mid afternoon. Car returned washed and ready to go, and cost was less then expected. Had ride to my office and picked up when car ready, and ready when stated it would be. Great experrience have already reccommended othere to this dealership. GREAT JOB> Thanks. More

Service and sales are exceptional! Service is great & friendly. Amazed at the length of time they take. The staff was friendly and explained all work before it was performed & friendly. Amazed at the length of time they take. The staff was friendly and explained all work before it was performed More

One of the most important aspects of buying a car is the service you will receive after the sale. Elkins Chevrolet is by far the BEST service department we have ever had the pleasure of doing business with. service you will receive after the sale. Elkins Chevrolet is by far the BEST service department we have ever had the pleasure of doing business with. We buy MANY cars and have dealt with many dealers over the years and I can not say enough GOOD about this service dept. Not one time have I had a complaint that they have not addressed and without question. Not to leave out the sales dept. They too were a pleasure to work with. When you leave a dealer feeling stress free and happy with the deal you have made, then you have found a good dealer. Our vehicles are under factory warranty and we could choice a dealer closer to us however we chose to drive the hour because of Elkins Chevrolet Service Department. More