Empire Cadillac of Long Island City

Dealership is great by all account Every one is and affable. For example while you’re waiting,someone would ask you if There’s something they can do for you Coffee, water anything at all That’s gr affable. For example while you’re waiting,someone would ask you if There’s something they can do for you Coffee, water anything at all That’s great More

Extremely Disappointing Experience My experience at this dealership was frustrating from beginning to end. I had a scheduled appointment to pick up a new Cadillac and was asked to complete all the nece this dealership was frustrating from beginning to end. I had a scheduled appointment to pick up a new Cadillac and was asked to complete all the necessary paperwork in advance. For several days leading up to my visit, I repeatedly requested final pricing details, only to be told each time that the manager would review everything in person. Despite having an appointment, I was left waiting for over four hours, continuously reassured that I was “next” and it would only be “30 more minutes.” After two hours, I asked for the keys to my trade-in vehicle and said I would come back another time. Instead, I was told that since it was the end of the month, they were eager to finalize everything and “get me out of here” in my new car. They insisted that all my paperwork had already been completed, and my insurance updated, yet it still took another two hours from that point just to see a manager. When I was finally seen, the pricing we had initially discussed was supposed to include everything except taxes, the document fee, and the first month’s payment. Instead, they attempted to add a $1,500 destination charge, a fee already included in the vehicle’s MSRP. When I questioned this, I was told I was mistaken and that this charge is added separately on a lease. However, even a quick online search confirmed this tactic, known as “double freight,” is a deceptive and well-documented way to inflate the vehicle’s cost. To make matters worse, they tried to present themselves as doing me a favor by waiving the “admin fee” and only charging a “bank fee,” which are often just different names for essentially the same charge. The entire process felt more like a game of misdirection than a legitimate transaction. What disappointed me most wasn't just the surprise fees, it was the lack of integrity and the complete disregard for my time. From the moment I walked into the moment I left, over nine hours were wasted due to avoidable delays and evasive practices. Bottom line: If you're considering this dealership, proceed with extreme caution. Scrutinize every detail, question every fee, and be prepared to spend your entire day there. Transparency isn't a bonus, it's a basic expectation that this dealership failed to meet. More

Excellent service and professionalism. They fulfill all that I ask for. The explained everything about the vehicle and help with the log ins They fulfill all that I ask for. The explained everything about the vehicle and help with the log ins More

I have never had an easier experience. Yianni Savva and Dino took care of us. Our new XT5 smells brand new and we could have not gotten a better deal!!! Yianni Savva and Dino took care of us. Our new XT5 smells brand new and we could have not gotten a better deal!!! More

Excellent vehicle and excellent service with Melany, Alex and Anthony! Very happy with my new GMC YUKON and Anthony! Very happy with my new GMC YUKON More

Empire Cadillac of LIC and its staff are the most efficient service providers in our area. efficient service providers in our area. More

I was in the market for a Optiq luxuryll Empire was one of the only dealerships with them. The color and interior I wanted was on the floor. With the help of Nick,Dino and Saad, we worked out a deal. Drove of the only dealerships with them. The color and interior I wanted was on the floor. With the help of Nick,Dino and Saad, we worked out a deal. Drove the car home the next day. No pressure to buy anything extra. Anthony in finance was a pleasure to work with. All in all a good experience. More

Yianni Alex and Dino were awesome. We just bought our beautiful new 2025 Cadillac Lyriq and we could not have had a better experience!!! We just bought our beautiful new 2025 Cadillac Lyriq and we could not have had a better experience!!! More

Yianni has always been great. This is my 9th Car from him and Dino and they have always taken care of me. If you are in search for a new vehicle, come see them!!!! This is my 9th Car from him and Dino and they have always taken care of me. If you are in search for a new vehicle, come see them!!!! More